Top 1 Claims processor Jobs in Ventura, Ca

Dispute Processing Specialist
Ventura County Credit Union —Ventura, CA
- $21.85 - $27.30 an hour
- Full-time
- Microsoft Excel
- Research
- Mid-level
- Disability insurance
- Health insurance
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Dispute Processing Specialist
Ventura County Credit Union —Ventura, CA
Receive and resolve incoming requests including calls from members and branch staff related to all products and services supported by card and ATM/ITM…
$21.85 - $27.30 an hour
Quick Apply
2d
Customer Service Specialist
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Dispute Processing Specialist

Ventura County Credit Union -
Ventura, CA

Quick Apply

Job Details

Full-time
$21.85 - $27.30 an hour
2 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Microsoft Excel
Word embeddings
Credit card payment processing
Consumer dispute resolution
Financial services
Productivity software

Full Job Description

At VCCU, we are proud of the work we do to improve the financial well-being of our members and our community. If you seek meaningful work building stronger financial futures and aspire to create a positive difference in your community, we’d love to hear from you!

About The Team

The Card & ATM/ITM Operations team works in collaboration with the retail teams to research and resolve member inquiries. This role is responsible for routine and non-routine duties requiring knowledge of Dispute processing. Complete tasks in compliance with Chargeback rules and guidelines, Regulation E, Regulation Z, and PCI DSS. Supports member service center and branch network to resolve member questions or concerns related to disputes and the card and ATM/ITM network. Assist with quality control and reconciliation of assigned general ledger accounts in partnership with Accounting.

Schedule: 8AM to 5PM (Mon -Wed) 8AM-6PM (Th-F)

This position is fully on site and will require travel to Ventura, CA

What You’ll Do

Complete all tactical responsibilities related to dispute management as assigned by management which will include but are not limited to:

- Process fraud and non-fraud disputes in accordance with chargeback and regulatory guidelines
- Fraud claim investigations
- Card/ATM Network
- Digital support for related vendors/issues
- Communicate claim updates to members and internal partners as needed.
- Work with vendors to resolve dispute claims

Research, resolve, and respond timely to card dispute inquiries and issues. Escalating to the appropriate team member or management when necessary.
Assists with all MasterCard ADC and other card comprise investigations, card replacements, member correspondence and all other related tasks.
Receive and resolve incoming requests including calls from members and branch staff related to all products and services supported by card and ATM/ITM operations including credit, debit and ATM cards, ATM Network, and related functions.
Complete documentation on all card fraud claims and files with insurance carriers.
Perform other transactional services, including teller transactions, in accordance with training and documented procedures such as general ledger research and reconciliation.
Assist with preparing reports and shares with management.
May assist with assigned departmental projects, including system updates and enhancements, by participating in testing activities, validating transactions, documenting results, and reporting findings to management.
Act as backup for other colleagues within the Card & ATM/ITM Operations team as necessary.

What We’re Seeking

Requires 3 years of financial services experience, 1 year transaction dispute processing experience
Experience with Jack Henry Symitar Core and/or Card Processing vendors such as Velera, MasterCard and Centrix DTS processing system.
Personal computer skills required with proficiency in Microsoft Office software, with an emphasis on Word and Excel.
High school diploma or general education degree (GED) is required or equivalent combination of education or directly related experience required.

What Will Make You Stand Out

Previous Credit Union experience.
Previous experience in card processing preferred. Familiarity with the Truth-in-Savings and Electronic Funds Disclosure as well as VCCU’s products and service offerings.
A dedication to service, working with organizations that seek to improve the lives of people in your community.

What’s In It For You

VCCU is an Equal Pay Champion, and we offer a competitive total rewards package!

Paid Volunteer Time
Paid Time Off, including Sick/Vacation/Holidays
Medical/Dental/Vision/Supplemental Benefits
401k Employer Match & Safe Harbor Contribution
Company Sponsored Life & LTD Insurance
Education Reimbursement
VCCU Membership and Rate Discounts

We are dedicated to building an inclusive and authentic workplace that values unique voices and experiences, backgrounds and identities. We are an equal opportunity employer who celebrates the diversity of our employees and our members and strives to represent the many communities we serve.

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