The Oak Server is responsible for providing exemplary service at the Ojai Valley Inn specifically surrounding the Oak Restaurant. Duties include; host/welcoming guests and seating, taking drink and food orders, wine service, water service, clearing and resetting tables, and working with a team of other associates to ensure that all guests needs and expectations are met. The Oak Server is ideally positioned to enhance the guest experience and plays an essential role in the resort’s goal of exceeding high guest expectations. Remaining constantly aware of the restaurants’ environment, engaging with guests, anticipating their needs and taking initiative to improve their experience. The Oak Server is to follow all luxury standards, correct ringing of orders to insure correct billing, and breakdown/reset of dining areas after times of service.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.
One year in a restaurant environment.
Possess a positive, outgoing and friendly Personality.
Ability to follow the OVI standards of Presentation.
Ability to follow the OVI standards of Body Language.
Ability to follow the OVI standards of Verbiage.
Ability to work cohesively with other employees as part of a team.
High school graduate.
Reading, writing, and oral proficiency in the English Language.
Ability to work a flexible work week including weekends and holidays.
Excellent people skills.
Ability to communicate in English with guest/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding.
Ability to perform basic mathematical computations.
Verbal and writing skills.
Ability to work productively with other operating departments.
Ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the Manager.
Maintain professional appearance, behavior, integrity, and openness to employees and guests.
Ability to prioritize and organize work assignments.
Ability to follow directions.
Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures.
Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
Ability to focus attention to details.
Ability to remain calm and courteous in demanding and difficult customer situations.
Ability to work weekends, holidays, and have a flexible schedule when business requires.
Knowledge of the OVI’s philosophy and practices.
Ability to provide clear and pleasant telephone communication to all callers.
Knowledge of hotel’s standards, policies and procedures.
Ability to work cohesively with other departments as part of a team.
Ability to maintain discretion and confidentiality of all guests and pertinent Inn information.
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.
