Top 8 helpdesk support Jobs in vermillion sd

IT Support Specialist
Mount Marty University —Yankton, SD
- Full-time
- Classroom
- Mid-level
- University
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Program Lead
Alesig Consulting, LLC —United States
- $110,000 - $160,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- SQL
- Health savings account
- Relocation assistance
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IT Support Specialist

Mount Marty University -
Yankton, SD

Quick Apply

Job Details

Full-time

Qualifications

Desktop computer repair
Student supervision
Website maintenance
Knowledge management
Streaming video systems operation
Office equipment routine maintenance
Live streaming
Operating systems
Bug Tracking (Quality assurance practices)
IT operations
Live event AV production projects
Electronic network maintenance
Mid-level
Printer (troubleshooting support)
User training (technical support)
Office equipment preventive maintenance
Live event audio projects
Video conferencing software
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Technical customer support for office equipment
Customer service knowledge base
Hardware management
Event setup
Telecommunications systems maintenance
Video conferences (communication methods)
Video streaming
Network infrastructure management
Online help documentation

Full Job Description

This is an exempt, full-time position and must adhere to the regulations stipulated in the Mount Marty University Employee Handbook. The IT Support Specialist provides overall technology support to staff, faculty and students for the IT Department including: managing issue tracking; providing support on issue resolution; tracking inventory of computers, laptops and other hardware devices; maintaining classroom technology and video conferencing systems; and administering basic telephone systems.

Mission:

To assist the Information Technology Department in supporting the universities technology needs.

Duties and Responsibilities:

Provide support for students, faculty, and staff on technology related issues including university computing hardware and educational-related software
Assist immediate supervisor with hardware technology planning
Oversee tracking of all computers and mobile device inventory
Facilitate the improvement, repair, and maintenance of lab and classroom technology
Train, coordinate tasks, and schedule work study students
Manage all issue tracking within the IT Department
Perform basic telephone system maintenance and controller documentation
Perform basic printer/copier/fax maintenance and documentation
Maintain IT website FAQ's, portal, knowledgebase, issue tracking and helpdesk documents
Work with the IT team to maintain reliability and performance of the network and servers
Provide after-hours maintenance as needed for critical systems
Provide recommendations for the improvement of the university IT infrastructure, services and systems
Responsible for set-up and support of audio/visuals needs including live streams during on-campus events
Provide support for the University's Training platforms
Additional duties as assigned by VP of Technology

Qualifications:

Associate or Bachelor Degree or equivalent combination of education and experience
Familiarity with a wide variety of software, operating systems and audio-visual equipment
Demonstrated technical and customer services skills
Willingness to learn and adapt to a changing environment
Commitment to the mission of Mount Marty University

Quick Apply

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