Top 13 Customer support & client services managers Jobs in Vermont

Membership Director
The Hermitage Club —Wilmington, VT
- $85,000 - $90,000 a year
- Weekends as needed
- Mid-level
- Communication skills
- Resort
12d
Account Manager - Hotel Valet Services
Towne Park —Burlington, VT
- $60,000 - $65,000 a year
- Extended hours
- 18 years or older
- Clean driving record
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —South Burlington, VT
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Reservations Supervisor
Jay Peak Resort —Jay, VT
- $19 an hour
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid parental leave
- Health insurance
7d
Director, Life & Annuity Operations
National Life Insurance Company —Montpelier, VT
- $108,750 - $159,500 a year
- Contract
- Hybrid work
- Background check
- Office
- Master's degree
- Benefits from day one
- Life insurance

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Membership Director

The Hermitage Club -
Wilmington, VT

Apply Now

Job Details

Full-time
$85,000 - $90,000 a year
12 days ago

Qualifications

Confidential information handling
Customer relationship building
Resort experience
Referral-based lead generation
Managing teams in a customer support role
Sales referrals
Coaching
Opportunity Management
Managing hospitality teams
Mid-level
Client relationship development
Sales team management
Concierge services
Initial Contact (sales skills)
Customer support management
Prospecting
Lead Tracking
Sales pipeline management
CRM system proficiency
Client referrals
Sales leadership
Communication skills
Sales follow-up

Full Job Description

The Hermitage Club at Haystack Mountain
Wilmington, Vermont
Full-Time | Year-Round

The Hermitage Club at Haystack Mountain, a premier private, member-owned ski resort in Vermont’s Green Mountains, is seeking a highly polished and service-driven Membership Director to lead the full member experience.

This is a unique opportunity for a hospitality professional who understands that exceptional service is personal, thoughtful, and anticipatory. The Membership Director will serve as a visible ambassador for the Club, guiding prospective members through the sales process while also overseeing the ongoing member experience in a concierge-style manner.

This role is ideal for someone who enjoys building relationships, creating seamless service experiences, leading a member-facing team, and helping members feel genuinely known, welcomed, and cared for.

The Membership Director will oversee membership sales, prospect communication, new member onboarding, member engagement, service recovery, and day-to-day member support. This position will also supervise the Member Services Manager and help set the tone for a warm, responsive, and highly professional member service culture.

Working closely with Club leadership and departments including Food & Beverage, Events, Mountain Operations, Ski School, Retail, Spa, Finance, and Facilities, the Membership Director will ensure that member needs are anticipated, communicated, and followed through with care.

Key Responsibilities

Lead the full membership experience, from prospect inquiry through onboarding, engagement, and retention.
Manage the membership sales process, including prospect follow-up, tours, applications, referrals, and pipeline tracking.
Provide concierge-style support for members and their families, ensuring requests are handled promptly, professionally, and thoughtfully.
Supervise, coach, and support the Member Services Manager and member-facing service team.
Serve as a primary Club ambassador and trusted point of contact for members, guests, and prospective members.
Partner with departments across the Club to coordinate member needs, special requests, events, communications, and service expectations.
Lead new member onboarding and help members become connected to Club amenities, events, and services.
Track membership activity, prospect trends, member engagement, resignations, referrals, and service opportunities.
Support Member / Club Events, seasonal communications, and member engagement initiatives.
Maintain confidentiality, discretion, and professionalism in all member-related matters.

The Ideal Candidate

The successful candidate will be a confident and gracious hospitality leader who is highly organized, emotionally intelligent, and energized by service. They will understand how to balance sales, relationship management, team leadership, and operational follow-through in a private club or luxury hospitality environment.

Qualifications

Experience in private clubs, luxury hospitality, resorts, membership sales, concierge service, or member relations preferred.
Strong relationship-building, sales, communication, and service recovery skills.
Proven ability to lead, coach, and support a member-facing team.
Excellent attention to detail and ability to manage multiple priorities.
Comfortable working with CRM, membership, or club management systems.
High level of discretion and professionalism.
Ability to work weekends, holidays, evenings, and peak seasonal periods as needed.

Why Join The Hermitage Club?

The Membership Director will play a central role in shaping how members experience The Hermitage Club. This position offers the opportunity to build meaningful relationships, lead an important department, support membership growth, and help create a service culture that reflects the warmth, care, and excellence expected in a premier private resort community.

The Hermitage Club is an equal opportunity employer.

Apply Now

Refine Your Search

customer support & client services managers jobs in vermont

Membership Director

Account Manager - Hotel Valet Services

Branch Operations Supervisor - Commercial Insurance

Reservations Supervisor

Director, Life & Annuity Operations

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