Top 10 E commerce specialist Jobs in Vermont

E-commerce Customer Service Specialist
Outdoor Gear Exchange Inc —Burlington, VT
- Full-time
- Sales
- High school diploma or GED
- Communication skills
Marketing Specialist
Darn Tough Vermont / Cabot Hosiery Mills —Waterbury, VT
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Travel
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Marketing Specialist
Darn Tough Vermont / Cabot Hosiery Mills —Waterbury, VT
2–4 years of experience in marketing, growth marketing, digital marketing, or a related field. Experience with digital asset management systems, project…
$70,000 - $75,000 a year
Quick Apply
4d
VT WFW Digital Marketing Manager
Interactive Government Holdings, Inc. —Colchester, VT
The contractor shall perform all functions necessary to develop and implement programs to identify and outreach to Service Members and their family members,…
$83,500 a year

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E-Commerce Support Specialist
Medical Service Company —Lewis Center, OH
Answer in an enthusiastic and friendly fashion; incoming phone calls, emails, and online chat requests to answer customer questions and fulfill orders.
$20.00 - $24.75 an hour
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Customer Data Analyst
Express —Columbus, OH
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or…

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E-commerce Customer Service Specialist

Outdoor Gear Exchange Inc -
Burlington, VT

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Job Details

Full-time

Qualifications

Retail customer service procedures
Sales
E-commerce
High school diploma or GED
Online retail experience

Full Job Description

Description:

As a Communications Specialist at the Outdoor Gear Exchange, you play a pivotal role in ensuring exceptional customer satisfaction through effective communication channels. Responsible for managing customer interactions via phone, email, and chat, you will focus on addressing online orders, warranty, special and group orders, 30-day guarantee procedures, online gift cards, address verification, and fraud prevention, as well as overseeing the online returns process.

Key Responsibilities:

Customer Service:
- Handle customer inquiries and concerns through phone, email, and chat.
- Provide timely and accurate information to customers, ensuring a positive experience.
Order Management:
- Address and resolve issues related to online orders promptly.
- Ensure smooth processing of warranty claims and adherence to the 30-day guarantee procedures.
- Accurately manage and document special orders and group sales, ensuring clear communication and timely fulfillment.
Gift Cards:
- Manage and assist customers with online gift card inquiries and transactions.
- Ensure the secure and efficient issuance and redemption of gift cards.
Address Verification and Fraud Prevention:
- Execute address verification procedures to enhance accuracy.
- Monitor and prevent fraudulent activities, taking appropriate actions as necessary.
Online Returns:
- Oversee the online returns process, guiding customers through the steps.
- Process online returns both physically and digitally and pass them off to the logistics team for the necessary next steps.
- Ensure compliance with company policies and procedures for returns.

Requirements:

Qualifications:

High school diploma or equivalent; additional education in a related field (preferred).
Proven experience in customer service, preferably in an online retail environment.
Proven experience with sales of outdoor recreation categories.

Attributes:

Excellent internal and external communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Customer-focused mindset with a commitment to delivering exceptional service.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Familiarity with e-commerce platforms and customer service tools.

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e commerce specialist jobs in vermont

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