Top 1 Travel operations manager Jobs in Vermont

Operations Supervisor
Weekender Hotels —Manchester, VT
- $22 - $28 an hour
- Part-time
- Mid-level
- Hotel
- Leadership
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Operations Supervisor

Weekender Hotels -
Manchester, VT

Quick Apply

Job Details

Part-time
$22 - $28 an hour

Qualifications

Customer communication

Full Job Description

About The Company
We are a young, fast-growing company (just recognized in the INC 5000 Fastest Growing Companies) of ambitious, mission-driven Weekenders working together to inspire personal growth through adventure, travel and exploration! We specialize in creating inspiring hotel stays for our guests in iconic destinations.

This is a rare opportunity to be paid to learn, have an immediate and lasting impact in a young startup company and culture, and grow personally and professionally with an amazing team.

You will love it at Weekender if our core values below get you excited and inspired too!

Embrace a Growth Mindset
- Always be a student and always be open-minded
Be Adventurous
- Be excited by challenge and willing to fail-forward
Be a Ninja
- Commit to being world class at your job and lean-in to your superpowers
Be a Host
- Treat guests and teammates like you would family
Be of Integrity
- Own your Domain: Be accountable to your job & the greater mission
- Embrace honesty, transparency and vulnerability
- Follow-through and do what you say you’re going to do

What you'll be responsible for:

Our Operations Supervisor is responsible for supporting the General Manager in overseeing all aspects of the hotel's operations, including staff management, guest experience, daily operations, and ensuring smooth functioning across departments like front desk, housekeeping, and maintenance, while actively contributing to revenue generation and maintaining a positive public image for the hotel.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Monitor daily operations across all hotel departments to ensure smooth service delivery and compliance with standards
Oversee staff scheduling, ensuring adequate coverage during peak hours
Conduct regular inspections of hotel facilities to identify maintenance needs and ensure cleanliness
Address guest concerns and complaints promptly and professionally, finding solutions to maintain satisfaction
Respond to guest feedback and implement necessary improvements to enhance the overall guest experience
Actively engage with guests to promote hotel amenities and services
Hire, train, and develop new staff members across various departments to ensure competency and service standards
Conduct performance evaluations and provide feedback to staff, identifying areas for improvement
Lead team meetings to communicate updates, goals, and company policies
Assist in developing and implementing sales strategies to maximize room occupancy and revenue
Monitor room rates and adjust based on market demand and competitor analysis
Collaborate with the sales team to secure group bookings and corporate accounts
Assist the General Manager with administrative tasks and projects as needed
Perform other duties as assigned

Success Measures

Ensures 95%+ completion of daily operational checklists and compliance standards.
Maintains guest satisfaction scores at or above company average, with 90% of issues resolved within 24 hours.
Publishes staff schedules one week in advance with minimal coverage gaps.

Qualifications

Proven experience in hotel operations management, ideally with a supervisory role
Strong leadership and team building skills to motivate and develop staff
Excellent communication and interpersonal skills to effectively interact with guests and staff
Problem-solving abilities to address guest issues and operational challenges
Proficiency in hotel management systems and software
Knowledge of local regulations and hospitality standards
Ability to work in varying temperatures

The pay range for this role is:
22 - 28 USD per hour(Manchester, VT)

Quick Apply

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travel operations manager jobs in vermont

Operations Supervisor

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