Service Advisor
Heritage Ford of Vernal, Inc —Vernal, UT
- $50,000 - $75,000 a year
- Full-time
- In person
- Clean driving record
- Dealership
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
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Service Advisor

Heritage Ford of Vernal, Inc -
Vernal, UT

Quick Apply

Job Details

Full-time
$50,000 - $75,000 a year
4 days ago

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Customer communication

Full Job Description

Service Advisor — Heritage Ford of Vernal

Location: Vernal, UT Job Type: Full-Time Department: Service

About the Role

Heritage Ford of Vernal is looking for a Service Advisor who knows how to make customers feel taken care of from the moment they pull in. You'll be the main point of contact between our customers and our service team — listening to concerns, recommending the right work, keeping people informed, and making sure every visit ends with a satisfied customer who trusts us with their next visit too.

This role is a great fit for someone who thrives on organization, enjoys the sales side of service (recommending maintenance, upselling where it makes sense, hitting targets), and genuinely cares about the customer experience.

What You'll Do

Greet customers promptly and professionally, and guide them through the write-up process
Listen to customer concerns and translate them into clear, accurate repair orders for our technicians
Recommend needed maintenance and repairs based on manufacturer schedules and technician findings, and clearly explain costs and timelines
Keep customers updated throughout the service process — no surprises at pickup
Follow up with customers to confirm satisfaction and build long-term loyalty
Manage multiple repair orders at once, keeping the shop schedule organized and on track
Meet or exceed monthly sales and customer satisfaction (CSI) targets
Partner with technicians and parts staff to keep jobs moving efficiently
Handle pricing, warranty information, and paperwork accurately

What We're Looking For

Experience in a service advisor, service writer, or similar customer-facing automotive role preferred
A track record of strong customer satisfaction scores and repeat business
Comfortable with sales conversations — recommending services and closing on additional work
Highly organized, able to juggle multiple repair orders and priorities without dropping the ball
Clear communicator, both with customers and internally with the shop team
Valid driver's license with a clean driving record
Automotive service experience or dealership background a plus, but not required — we'll train the right person

Why Heritage Ford of Vernal

Competitive pay plus performance-based incentives
Health, dental, and vision benefits
Paid time off
A supportive, team-first shop environment
Room to grow within the Heritage dealership network

How to Apply

Apply today through this posting or stop by Heritage Ford of Vernal to introduce yourself in person.

Heritage Ford of Vernal is an equal opportunity employer.

Quick Apply

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