Top 35 Call center manager Jobs in Vernon, Ca

Supervisor Contact Center
Southland Credit Union —Downey, CA
- $34 - $43 an hour
- Mid-level
- 3 years
- High school diploma or GED
Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)
Keck Medical Center of USC —Los Angeles, CA
- $68,640 - $112,370 a year
- 8 hour shift
- Background check
- 5 years
- Writing skills
Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)
USC —Los Angeles, CA
- $68,640 - $112,370 a year
- 8 hour shift
- 5 years
- Writing skills
- HIPAA
Manager, Patient Service Center
AltaMed Health Services Corporation —Commerce, CA
- $83,478.29 - $104,347.86 a year
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- 403(b) matching
- Paid holidays
3d
Supervisor, Contact Center
L.A. Care Health Plan —Los Angeles, CA
- $67,186 - $107,498 a year
- Full-time
- Spanish
- HIPAA
- English
- Wellness program
- Health insurance
7d
Call Center Supervisor
Family Health Care Centers of Greater Los Angeles, Inc. —Bell Gardens, CA
- $59,384 - $65,177 a year
- Full-time
- Spanish
- Microsoft Excel
- HIPAA
- AD&D insurance
- Disability insurance
Call Center Operations Manager
Omega Law Group PC —West Hollywood, CA
- $72,000 - $93,000 a year
- Continuous improvement
- Senior level
- Leadership
- Free parking
- Health insurance
Quick Apply
Call Center Manager
Bath Concepts Independent Dealers —Anaheim, CA
- Weekends as needed
- Mid-level
- Computer skills
- Communication skills
Quick Apply
Member Contact Center Supervisor
LBS Financial Credit Union —Westminster, CA
- $31.85 - $39.85 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Call Center Manager
Drain Right Services, Inc. —Gardena, CA
- From $65,000 a year
- Full-time
- Sales
- Mid-level
- Presentation skills
- Paid training
- Health insurance
Quick Apply
Call Center Manager (Healthcare)
Infusion4Health Inc —Brea, CA
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply
Call Center Manager
the bugman —Anaheim, CA
- $65,000 - $85,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Now Hiring: Interim Call Center Manager – Join a Growing, High-Impact Practice with Benefits Included!
SOUTHERN CALIFORNIA ENT MSO LLC —Hawthorne, CA
- $70,304 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
7d
Business Intelligence Manager 1 - Radiology Call Center - FT - Day
University of California, Irvine —Orange, CA
- $119,400 - $230,800 a year
- Full-time
- Background check
- Microsoft Excel
- English
- Health insurance
- Retirement plan
8d
Customer Care Workforce Manager
Super Care, LLC —City of Industry, CA
- $68,680 - $113,568 a year
- Overtime
- Background check
- HIPAA
- 3 years
- Paid training
- Health insurance
Quick Apply
4d
Manager, Supply Chain Sourcing - IT and Administrative Services
Cedars-Sinai —Beverly Hills, CA
- $47.27 - $82.72 an hour
- 8 hour shift
- Hybrid work
- Background check
- Office
- Master's degree
Hybrid Customer Service Supervisor, CMS
Carrington Mortgage Holdings —Orange, CA
- $70,500 - $80,500 a year
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- 3 years
- Health insurance
- Tuition reimbursement
Customer Experience & Service Transformation Advisory Manager
Accenture —Los Angeles, CA
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Contact Center Operations and Transformation Functional Manager
Deloitte —Los Angeles, CA
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel

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Supervisor Contact Center

Southland Credit Union -
Downey, CA

Apply Now

Job Details

$34 - $43 an hour

Qualifications

High school diploma or GED

Full Job Description

Role:

About the Role

At Southland Credit Union, every member interaction matters—whether it happens in person, over the phone, or through a digital channel. As the Contact Center Supervisor, you'll lead a high-performing team dedicated to delivering exceptional service while ensuring operational excellence across every member interaction.

This is a hands-on leadership role where you'll coach and develop team members, monitor service quality, improve operational performance, and create an environment where both associates and members thrive. You'll partner closely with the Contact Center Manager to strengthen service standards, optimize workflows, and support a culture of accountability, collaboration, and continuous improvement.

If you're a people-focused leader who enjoys coaching others, improving processes, and creating outstanding member experiences, we'd love to hear from you.

Major Duties and Responsibilities:

What You'll Be Doing

Lead the daily operations of the Contact Center while ensuring exceptional service across phone, email, and digital communication channels.
Support team members in resolving complex member inquiries, escalations, complaints, and transactions while promoting a positive member experience.
Monitor service levels, production goals, call quality, staffing, and operational performance to ensure department objectives are achieved.
Conduct quality assurance reviews, observe member interactions, and provide timely coaching and constructive feedback.
Partner with the Contact Center Manager to develop action plans that improve individual and team performance.
Schedule staff, manage daily workflow, and ensure appropriate coverage while maintaining operational efficiency.
Foster a culture of continuous improvement by identifying opportunities to enhance processes, service delivery, and team effectiveness.
Coach, mentor, and develop associates through regular one-on-one meetings, side-by-side coaching, split-ins, and ongoing performance conversations.
Support sales and referral initiatives by coaching associates on consultative conversations and member-focused financial solutions.
Collaborate with departments across the organization to resolve member concerns, improve processes, and deliver a seamless member experience.
Assist with opening and closing responsibilities while actively supporting the team on the phone and on the floor as business needs require.

Knowledge and Skills:

What You'll Bring

Experience

Three to five years of similar or related experience.
Two to three years of supervisory experience preferred.

Education

High School diploma or GED required.
Associate (AA) degree from an accredited community college preferred.

Knowledge, Skills & Abilities

Strong leadership, coaching, and team development skills.
Excellent verbal and written communication skills.
Ability to build collaborative relationships across departments and all levels of the organization.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Demonstrated ability to analyze performance trends, monitor service quality, and implement process improvements.
High level of professionalism, discretion, and diplomacy when handling confidential or sensitive matters.
Working knowledge of financial institution regulations.
Ability to motivate, influence, educate, and coach others.
Proficiency with standard office technology and Contact Center systems.

Why You'll Love This Opportunity

As the Contact Center Supervisor, you'll have the opportunity to shape the member experience on a larger scale by developing a high-performing team and creating meaningful improvements in service delivery. Every day, you'll coach associates, solve challenges, and help ensure members receive the exceptional care they expect from Southland Credit Union.

You'll join an organization that values collaboration, accountability, continuous improvement, and leadership at every level. Whether you're mentoring future leaders, improving operational performance, or strengthening member relationships, you'll play an important role in helping both your team and the organization succeed.

If you're looking for a leadership opportunity where you can make a measurable impact through coaching, service excellence, and operational leadership, we'd love to hear from you.

Equal Opportunity & Pay Transparency

Southland Credit Union is an Equal Opportunity Employer. In accordance with California law, the pay range for this position is included in the job posting. Actual compensation will be based on qualifications, experience, skills, and business needs.

Salary Minimum: USD $34.00/Hr. Salary Maximum: USD $43.00/Hr.

Apply Now

Refine Your Search

call center manager jobs in vernon, ca

Supervisor Contact Center

Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)

Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)

Manager, Patient Service Center

Supervisor, Contact Center

Call Center Supervisor

Call Center Operations Manager

Call Center Manager

Member Contact Center Supervisor

Call Center Manager

Call Center Manager (Healthcare)

Customer Care Manager

Call Center Manager

Now Hiring: Interim Call Center Manager – Join a Growing, High-Impact Practice with Benefits Included!

Business Intelligence Manager 1 - Radiology Call Center - FT - Day

Customer Care Workforce Manager

Manager, Supply Chain Sourcing - IT and Administrative Services

Hybrid Customer Service Supervisor, CMS

Customer Experience & Service Transformation Advisory Manager

Contact Center Operations and Transformation Functional Manager

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