Top 47 Helpdesk manager Jobs in Vernon, Ca

IT Helpdesk Technician
Golden Hippo —Los Angeles, CA
- $26.35 - $35.14 an hour
- Weekends as needed
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Technician I
Miller Kaplan Arase LLP —Burbank, CA
- $60,000 - $75,000 a year
- Hybrid work
- Office
- Windows
- Microsoft Office
- Profit sharing
- Commuter assistance
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Manager, Service Desk
Hadrian Automation —Los Angeles, CA
- $140,000 - $180,000 a year
- Full-time
- 5 years
- Supervising experience
- Senior level
- Health insurance
- Dental insurance
7d
Helpdesk Supervisor
Internet Brands —El Segundo, CA
- Full-time
- 7 years
- Office
- Supervising experience
- Commuter assistance
- AD&D insurance
Quick Apply
IT infrastructure & Security Manager
Leftbank Art —La Mirada, CA
- $105,000 - $125,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Dental insurance
- 401(k)
Quick Apply
12d
Service Desk Manager
Hanmi Bank —Los Angeles, CA
- $112,600 - $160,900 a year
- Full-time
- 5 years
- English
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Helpdesk Support Technician
Los Angeles Regional Food Bank —City of Industry, CA
- $21 - $24 an hour
- Full-time
- Computer Science
- English
- Mid-level
- 403(b) matching
- Paid holidays
Quick Apply
13d
Corporate Helpdesk Supervisor
WINDSOR FASHIONS LLC —Santa Fe Springs, CA
- $75,000 - $85,000 a year
- Overnight shift
- Mid-level
- Office
- Windows
Quick Apply
Sr. Manager of IT
Lightfully Behavioral Health —Los Angeles, CA
- $130,000 - $170,000 a year
- Remote
- Background check
- HIPAA
- English
- Health insurance
- Dental insurance
Quick Apply
IT Operations Manager
Field Fresh Foods —Gardena, CA
- $120,000 - $150,000 a year
- Full-time
- Spanish
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Manager, Information Technology
Alliance College-Ready Public Schools —Los Angeles, CA
- $72,000 - $120,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Computer science
- Paid holidays
- Health insurance
Senior IT Operations Manager
Los Angeles Superior Court —Los Angeles, CA
- $132,009.36 - $205,301.76 a year
- Overtime
- Computer Science
- Master's degree
- Presentation skills
Information Systems Manager
GRACELIGHT COMMUNITY HEALTH —Los Angeles, CA
- $105,322 - $149,878 a year
- Weekends as needed
- Computer science
- Computer Science
- HIPAA
Quick Apply
5d
Senior Associate, Technology Services
Oaktree Capital Management, L.P. —Los Angeles, CA
- $115,000 - $145,000 a year
- Full-time
- Computer Science
- 5 years
- Office
- Opportunities for advancement
IT Manager
Altruist Corp —Los Angeles, CA
- $136,000 - $181,000 a year
- Hybrid work
- Office
- Senior level
- 4 years
- Paid parental leave
- Health insurance
Helpdesk Support Specialist
Munchkin, Inc. —Van Nuys, CA
- $30 - $35 an hour
- On call
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
IT Operations Support Analyst
Mission Valley Bank —Burbank, CA
- $38 - $51 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- 401(k)
Quick Apply
Venue Technology Assistant
Legends Global —Los Angeles, CA
- $22 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Windows
IT Support Technician
Southern California University —Whittier, CA
- $26 - $30 an hour
- Full-time
- In person
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
IT Support Specialist
Polymer Concepts Technologies, Inc —Anaheim, CA
- $33.65 - $42.31 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Health insurance
Quick Apply
13d

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IT Helpdesk Technician

Golden Hippo -
Los Angeles, CA

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Job Details

$26.35 - $35.14 an hour

Benefits

Internet reimbursement
Health insurance
Dental insurance
401(k)
401(k) 5% Match
Employee assistance program
Vision insurance
401(k) matching
Employee stock ownership plan
Free fitness classes

Qualifications

Desktop computer repair
Google Workspace
Computer science
Records maintenance
Mobile device support
Email customer support
Computer Science
Wireless networking
Phone communication
Associate's degree in computer science
Technical documentation
Incident report management
Laptop (troubleshooting support)
Meraki
iOS
In-person customer service
Peripheral setup
Hardware maintenance
NetSuite
Equipment troubleshooting
Public Cloud
Mid-level
Windows
Incident Escalation
Software installation
User training (technical support)
High school diploma or GED
Associate's degree in information technology
Internal employee customer service
Cloud service support

Full Job Description

Where A-Players Thrive.

We're an employee-owned, vertically-integrated builder of some of America's most popular health & wellness brands. With over 1,000 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $600 million of revenue annually. Learn more about our brands.

We're Looking For An: IT Helpdesk Technician

Location: Hybrid (Woodland Hills, CA)

What You'll Be Doing: The Help Desk Technician will be the first point of contact for users experiencing technical issues within our organization. You will provide timely and efficient support to resolve problems related to hardware, software, network connectivity, and various IT systems. This role requires excellent communication skills, technical proficiency, and a customer-focused approach to deliver exceptional service to our users.

Ensure that all employee IT equipment and services are in working order, including Macs, Windows desktops and laptops, IOS devices, printers, wireless networks, and audiovisual systems.
Act as the first point of contact for IT needs. Track issues and take ownership of problems and see them to resolution. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
Anticipate problems that the users may encounter and address them proactively. Continually monitor and assess support requirements. Create system support documentation as needed.
Proactively manage any planned changes and upgrades. Inform those who would be impacted and ensure everything is working when changes are completed.
Recommend hardware and software solutions, including new product acquisitions and upgrades.
Provide technical support and maintenance for conference rooms/collaborative workspaces and offices utilizing audiovisual systems.
Ability to provide remote support to other offices, ensuring seamless IT operations across all locations.
Manage the local ticket system and assist with tickets.
Setup new hires/terminations. This includes providing remote setup for employees in other offices.

Qualifications (Note: We strongly encourage you to apply even if you don't tick ALL of these boxes.):

Technical Support: Provide first-line technical support to end-users via phone, email, or in-person, addressing issues related to hardware, software, and network connectivity.
Troubleshooting: Diagnose and troubleshoot technical problems reported by users, utilizing established procedures and resources to identify root causes and implement solutions promptly.
Documentation: Accurately document all support requests, troubleshooting steps, and resolutions in the ticketing system, ensuring comprehensive records of incidents and resolutions.
Escalation: Escalate unresolved issues to Level 2 or Level 3 support teams, following established escalation procedures and providing relevant information for further investigation
User Training: Assist users with basic technical guidance and training on commonly used software applications, systems, and IT resources to enhance their productivity and self-sufficiency.
Software Installation and Updates: Install, configure, and update software applications on user devices as required, ensuring compliance with licensing agreements and security policies.
Hardware Maintenance: Perform basic hardware maintenance tasks such as replacing components, upgrading memory, or installing peripherals to ensure optimal performance of user devices.
System Monitoring: Monitor IT systems and network infrastructure for potential issues or anomalies, proactively identifying and addressing emerging problems to minimize downtime and disruptions.
Compliance: Adhere to IT policies, procedures, and security guidelines, ensuring the confidentiality, integrity, and availability of organizational data and resources.
Customer Service: Provide friendly, professional, and responsive customer service, actively listening to users' concerns, empathizing with their frustrations, and striving to resolve issues promptly to meet or exceed their expectations.
High school diploma or GED equivalent
2+ years previous helpdesk or desktop technical support
experience, preferably in a large corporate environment
Proficiency with Mac, Windows, iOS and Android devices
Experience working with cloud-based environments (G-Suite, Office 365, Netsuite, Adobe)
Understanding of networking fundamentals (wireless, printing, file sharing, VOIP, mobile devices)
Associate's degree in Information Technology, Computer Science, or related field (or equivalent work experience) (preferred)
Familiar with Cisco Meraki networking equipment (preferred)
Microsoft Entra ID administration; on-premises Active Directory a plus (preferred)
Experience with distribution center operations and corporate environments (preferred)
Azure admin experience; Microsoft Intune/mobile device management (MDM) (preferred)
CompTIA A+ certification (preferred)

Golden Perks & Benefits:

Comprehensive Healthcare Coverage – We cover 100% of premiums for employee-only medical, dental, and vision plans.
Bonus Opportunities – Earn more with both annual and monthly bonus programs tied to performance.
Investing in Your Future – We match up to 3.5% of your 401(k) contributions and offer a company-sponsored Employee Stock Ownership Plan (ESOP), helping your retirement savings grow alongside the company. Learn more.
Work-Life Balance – Start your first year accruing up to 15 days of vacation, plus 6 paid sick and mental health days.
Well-Being Support – Take advantage of our Employee Assistance Program, company closure dates, free weekly yoga and meditation classes, and expanded mental health benefits—we take a holistic approach to your well-being.
Career Growth – Grow with us through our mentorship program, continuous learning opportunities, and performance-based pay increases designed to help you advance.
Make an Impact – Give back through our charity sponsorships. Together, we've donated over $9 million to communities worldwide.
Additional Benefits - Cell/internet reimbursement, free employee products, annual events, and more!

To read more about our Perks & Benefits, click here.

The base hourly range is $26.35 - $35.14, plus annual & monthly KPI bonus potential.

Note: Must be available to work weekends as part of regular schedule.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

A Note to Recruiting Agencies: At Golden Hippo, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Hippo will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won't pay any fees for placements. Thank you for your understanding.

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Click here to view our Privacy Notice to Job Applicants.

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helpdesk manager jobs in vernon, ca

IT Helpdesk Technician

Helpdesk Technician I

Manager, Service Desk

Helpdesk Supervisor

IT infrastructure & Security Manager

Service Desk Manager

Helpdesk Support Technician

Corporate Helpdesk Supervisor

Sr. Manager of IT

IT Operations Manager

Manager, Information Technology

Senior IT Operations Manager

Information Systems Manager

Senior Associate, Technology Services

IT Manager

Helpdesk Support Specialist

IT Operations Support Analyst

Venue Technology Assistant

IT Support Technician

IT Support Specialist

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