Mandarin Speaking - Air Export Agent
Pay can be negotiated based on experience.
PURPOSE
The Air Export Agent will coordinate air export shipments for an assigned base of accounts under the direct supervision of a Station Manager. The Air Export Agent will assist with duties related to customer service, document preparation and traffic coordination required to service export shipments in a cost-efficient manner within Company standards.
PRIMARY DUTIES & RESPONSIBILITIES
- Build relationships with all customers, other offices, overseas agents and service providers
- Become knowledgeable of global standard operating procedures to ensure government and corporate compliance is maintained with all aspects of the daily operation.
- Contribute to and maintain strong vendor relationships through clear and accurate communication
- Prepare and process Airway Bills, Insurance Certifications, Certificates of Origin, Consular Documents, Shipper’s Export Declarations and Customs Invoices
- Receive, review, and process export documentation for an assigned base of accounts following Shipper Letters of Instruction accurately.
- Ensure accuracy and completeness of export documentations – Review & Verify
- Coordinate, book and confirm cargo space with airlines and/or gateway
- Prepare and/or send advance notification of shipments and documents to banks, shippers, consignees, destination offices as required and within Company standards
- Track shipments and communicate with client’s and vendors about the shipment’s progress
- Calculate air export rate quotes
- Report irregularities in operations and new customer requirements to management for decisions on additional service requirements
- Full and accurate completion of other departmental or station task as assigned by Operations Supervisor, Operations Manager or District Manager.
- Other duties may be assigned by management due to business change or business need.
SKILLS ESSENTIAL TO THE JOB
Technical
- Windows Operating System
- MS Office Applications (Outlook, Word, Excel and Access)
Business
- High School Diploma or GED
- Minimum of 1 years’ experience in logistics/freight forwarding industry, f
- Thorough understanding of air shipment documentation process, a plus
- Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches
- Proven ability to handle confidential information with discretion
- Ability to multi-task and work independently
- Time management skills
Human Relations
- Self-motivated, with an ability to self-manage
- Strong interpersonal/communication skills
- Mandarin Preferred
PHYSICAL REQUIREMENTS
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)
- Regularly required to walk, sit and stand for prolonged periods of time.
- Ability to reach with arms and hands; bend, kneel, crouch and/or crawl as well as the ability to see and hear.
- Ability to sit for long periods of time.
- Ability to move about in office and warehouse floor.
WORK ENVIRONMENT
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. The noise level in the work environment is typical of that of a warehouse. Incumbent may encounter frequent interruptions throughout the workday.
- The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
- The incumbent typically works in a warehouse environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of a warehouse. Incumbent may encounter frequent interruptions throughout the workday.
- The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 40 pounds.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Location:
901 W. Arbor Vitae St.
Inglewood, CA 90301
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Walk me through your process for reviewing and preparing export documents such as Airway Bills, Certificates of Origin, and Shipper’s Export Declarations. How do you ensure accuracy and compliance?
Experience:
- Air Export: 2 years (Required)
Language:
Work Location: In person
