Top 140 Customer service manager Jobs in Vernon Hills Il

Account Manager - Airline Catering
Gate Gourmet —Chicago, IL
- $68,000 - $72,000 a year
- Full-time
- Bilingual
- Mid-level
- 3 years
- Health savings account
- Disability insurance
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Client Experience Leader - Skokie
Tricoci Salon | Spa —Skokie, IL
- $19 - $20 an hour
- Weekends as needed
- Mid-level
- Organizational skills
- Computer skills
- Health insurance
- Dental insurance
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Customer Operations Manager
Confidential —Evanston, IL
- $50,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Conflict management
- Paid holidays
- Health insurance
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14d
Customer Service Manager
Home Care Powered by AUAF —Lincolnwood, IL
- From $55,000 a year
- Full-time
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Supervisor - Service Center of Excellence
Burroughs —Elmhurst, IL
- $62,000 - $67,000 a year
- Full-time
- Oracle
- Data analysis skills
- Mid-level
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Client Service Manager
Gallagher —Rolling Meadows, IL
- $61,500 - $102,500 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
1d
Client Service Director- Small Business
Gallagher —Rolling Meadows, IL
- $100,000 - $167,000 a year
- Full-time
- 3 years
- High school diploma or GED
- Supervising experience
- Paid parental leave
- Health savings account
Senior Client Service Manager, Healthcare (P&C)
Gallagher —Rolling Meadows, IL
- $73,500 - $122,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Client Service Manager - Non-Profit Small Commercial
Gallagher —Rolling Meadows, IL
- $51,000 - $76,500 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Health savings account
Customer Service - Self Storage Manager
Public Storage —Carol Stream, IL
- $18 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
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9d
Customer Service Manager
Greif —Carol Stream, IL
- $90,000 - $153,200 a year
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Manager - DT Service Desk
United Airlines —Arlington Heights, IL
- $102,220 - $133,194 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
9d
Customer Service Manager
NVENIA —Wood Dale, IL
- $99,775 - $122,800 a year
- Full-time
- Oracle
- 5 years
- Mid-level
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Customer Service Manager
MWHQ —Addison, IL
- $80,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Services Project Manager
Siemens —Buffalo Grove, IL
- $133,182 - $150,144 a year
- Full-time
- Remote
- Customer service
- 5 years
- Presentation skills
9d
Call Center Sales Manager
S and J Plumbing —Arlington Heights, IL
- $100,000 - $140,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Analysis skills
- Paid training
- Paid holidays
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Customer Service Supervisor
RelaDyne —Des Plaines, IL
- $60,000 - $80,000 a year
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- AD&D insurance
8d
Operations Manager
XBP Global —Lake Zurich, IL
- From $60,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Customer Operations Supervisor
Old World Industries —Northbrook, IL
- $62,000 - $68,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply

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Account Manager - Airline Catering

Gate Gourmet -
Chicago, IL

Quick Apply

Job Details

Full-time
$68,000 - $72,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Managing customer accounts
Customer communication
Customer relationship building
Airline office experience
Project coordination
Managing catering events
High school diploma or GED
Bachelor's degree
Attention to detail
Key account management strategy
B2B
Quality audits
Cargo airline experience
Account management experience
Process management

Full Job Description

Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This position will act as a liaison between the airline customer and the Gate Gourmet operational unit.

Target Salary Range: $76,000 - $82,000

Benefits

· Paid time off

· 401k, with company match

· Company sponsored life insurance

· Medical, dental, vision plans

· Voluntary short-term/long-term disability insurance

· Voluntary life, accident, and hospital plans

· Employee Assistance Program

· Employee Discounts

· Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations
Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.
Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.
Ensures supply chain/purchasing has current up to date data and support purchasing requirements.
Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.
Communicates the customer goals and represents the customer interests to the local GGI team.
Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.
Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.
Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).
Owner of T-minus schedule to facilitate changes and bringing all departments together for success.
Maintains a professional appearance at all times. Treats the customer with dignity and respect.

Internal & External Communication

Daily reconciliation of delays and communications need activities as required.
Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.
Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)
Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.
Weekly inventory status checks. SR
Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.

Inventory Management

Ensures customer inventory sheet to be current and up to date par levels.
Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR
Provides customer feedback to help customer reduce costs through inventory management.
Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR
Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR

Quality

Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).
Compares FACs against goals.
Ownership of CSI and drives the process as outlined in GG policy and procedures.

Cost Management

Conducts weekly documented billing checks to ensure items billed.
Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.

Targets

Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM
Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR

Qualifications

Education:

High School Diploma or GED required
Associates degree or degree from a 4 year university or college is preferred

Work Experience:

Proven Account Management skills required in order to create, maintain, and enhance customer relationships
Minimum of 3 years of account/project management experience.

Technical Skills: (Certification, Licenses and Registration)

Extremely detail oriented
Technical and analytical competence (understands software, hardware, networks, etc.)
Motivated, goal oriented, and persistent
High level of initiative and works well in a fast paced, team environment
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:
Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.
United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)
American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS & Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.
British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change

Language / Communication Skills:

Excellent written and oral communication skills
Bilingual is a plus.

Pay: $68,000.00 - $72,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in vernon hills il

Account Manager - Airline Catering

Client Experience Leader - Skokie

Customer Operations Manager

Customer Service Manager

Supervisor - Service Center of Excellence

Client Service Manager

Client Service Director- Small Business

Senior Client Service Manager, Healthcare (P&C)

Client Service Manager - Non-Profit Small Commercial

Customer Service - Self Storage Manager

Customer Service Manager

Manager - DT Service Desk

Customer Service Manager

Customer Service Manager

Customer Services Project Manager

Call Center Sales Manager

Customer Service Supervisor

Operations Manager

Customer Experience Manager

Customer Operations Supervisor

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