Top 3 It systems technician Jobs in Vero Beach Fl

IT Field Technician (Ft Pierce FL, Part Time)
Dynamic Network Solutions —Fort Pierce, FL
- $21 - $25 an hour
- Part-time
- Background check
- Classroom
- Google Workspace
Quick Apply
Electrical Technical Support Specialist
Matthews International Corporation —Florida
- $18 - $25 an hour
- Overtime
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Employee stock purchase plan
4d

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IT Field Technician (Ft Pierce FL, Part Time)

Dynamic Network Solutions -
Fort Pierce, FL

Quick Apply

Job Details

Part-time
$21 - $25 an hour

Qualifications

Teamwork
Technical support via phone
Phone communication
In-person customer service
Hardware maintenance
Windows
Computer hardware
Driving
Desktop (troubleshooting support)
Customer engagement
Organizational skills
IT
Typing
Productivity software
Active Directory management
Client interaction via phone calls

Full Job Description

GENERAL SUMMARY:

Field Technician (Service Team), reporting to Dynamic Network Solutions Team Lead, is responsible for maintaining user uptime and improving their computing experiences through proactive remote monitoring, maintenance and problem identification and resolution.

Field Technician serves as primary technician for K-12 schools and Small Businesses in the Ft Pierce, FL area, and also travel to surrounding areas for unexpected outages. The role requires a flexible daytime schedule, outgoing personality and unbeatable customer service.

Essential Duties and Responsibilities:

Serve as technician at a school customer site for up to 20 hours a week (8:30am-5pm)
Troubleshooting end user technology including but not limited to PCs, Apple MacBooks and Chromebooks
Troubleshooting user problems in person working with end users on their support needs and providing basic training as needed
Onsite resource to drive resolution on service tickets and escalation as needed but continuing to own the ticket to completion, and must have reliable transportation to the job site and to be able to drive to other sites in the client organization network as needed
Analyzing remote monitoring reports to identify capacity and performance issues and remediate them
Interface with appropriate technical personnel and account managers for customer problems that cannot be resolved effectively
The ability to manage, maintain, troubleshoot, and support our users’ networks, equipment, software and services working with rest of team as needed
Assist the service desk team in design and development tasks
Drives problem investigations and resolution as required
Collaborate on process documentation for the service desk team
Remediate and improve on functions within service delivery
Answer and remediate issues via assigned remote tickets or helpdesk calls
Perform all scheduled activities such as moves/adds/changes, maintenance, documentation, and reporting and entering all time into ticketing system

Additional Duties and Responsibilities:

Identify areas for improvement and make constructive suggestions for change
Continually seek opportunities to increase customer satisfaction and deepen customer relationships
Escalate service desk issues to the Engineering team and communicate clear next steps
Communicate escalated issues to account managers & customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
Involvement in the design and building of new services
Attend regular service team meetings and provide feedback
Understand internal processes by completing assigned training materials
Enter all work as activities, service tickets, or project tickets

Knowledge, Skills, and/or Abilities Required:

Experience supporting PCs, Apple Macbooks and Chromebooks
Experience with Projectors and classroom AV is a plus
Professional IT Certifications are a plus, such as: Net+
Knowledge of IT applications, processes, software, and equipment
Strong organizational, presentation, and customer service skills
Skill in planning and preparing written communications
Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
Ability to multi-task and adapt to changes quickly
Ability to work in a team and communicate effectively
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment

Education and Experience

At least 1 year of end user technical support experience in a similar client base
Proven experience in customer service
A+ / Google IT Support Certification
Experience with Google Workspace & Microsoft 365. Management of those environments is a plus
Experience with Windows Server Active Directory, network topologies and hardware
Experience with ConnectWise Manage, ConnectWise Automate, or Zendesk is a plus

Key Competencies

Excellent written and verbal communication skills
Strong organizational skills
Problem analysis and problem-solving
Ability to quickly adapt quickly
High stress tolerance at times
Passion for teamwork, continuing education, and exceptional customer service

This role requires a reliable vehicle and willingness to drive to customer sites. It also requires standard background checks and TB exam for placement in school environments.

Job Type: Part-time

Pay: $21.00 - $25.00 per hour

Work Location: In person

Quick Apply

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it systems technician jobs in vero beach fl

IT Field Technician (Ft Pierce FL, Part Time)

Electrical Technical Support Specialist

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