Summary
Installs, modifies, and makes repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.
- Essential Duties and Responsibilities include the following:
Provides users with network technical support fast and courteously
- Responds to needs and questions of users concerning their access of network resources Installs and tests necessary software and hardware
- Installs or assists outside service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives
- Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computers
- Enters commands and observes system functions to verify correct system operation
- Respond to end-user inquiries concerning systems operation and diagnosis system hardware, software, and operator problems
- Instruct and train users in use of equipment, software, and manuals
- Creates custom reports using various software solutions for inner city department and citizen throughout open records' request
- Coordinates activities with help desk, network services, or other information systems groups
- Replaces defective or inadequate hardware and software packages.
- Refers to major hardware problems to outside service personnel for correction ensured data integrity with regards to the police department database
- Write programs using C derivative languages (JAVA, JavaScript, and others) Learn about new tools, technologies, and platforms
- Understanding of the security controls provided in common platforms and applications in environments including, but not limited to, UNIX, Linux, Windows, Server Microsoft Outlook, etc.
Other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office Suite.
Certificates, Licenses, Registrations
Must have a valid driver’s license.
Other Skills and Abilities
Must be able to work with little to no supervision.
Other Qualifications
Overtime, alternative work schedules and on-call work status may be assigned if needed.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
