Top 13 It manager Jobs in Victor, Ny

IT Service Coordinator
Just Solutions, Inc. —Fairport, NY
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Supervising experience
- Health savings account
- Disability insurance
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IT / OT Infrastructure Manager
Re:Build Manufacturing —Rochester, NY
- $104,000 - $154,000 a year
- Hybrid work
- Azure
- 5 years
- System design
- Health insurance
- Dental insurance
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Sr. Director of IT
LiDestri Foods, Inc. —Fairport, NY
- $176,900 - $198,400 a year
- Full-time
- Computer science
- Computer Science
- Engineering
- Health savings account
- Disability insurance
Quick Apply
Director of IT Enterprise Systems
Harris Beach Murtha —Rochester, NY
- $120,000 - $180,000 a year
- Nights as needed
- Hybrid work
- 5 years
- SQL
- Bachelor's degree
IT Organizational Change Manager
Deloitte —Rochester, NY
- $102,000 - $188,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Continuous improvement
- Work from home
23h
Supervisor - Technology Helpdesk
Hillside Children’s Center —Rochester, NY
- $62,500 - $90,000 a year
- Weekends as needed
- Computer science
- Clean driving record
- Computer Science
Manager Technology Solutions
Hillside Children’s Center —Rochester, NY
- $77,000 - $120,000 a year
- Full-time
- Computer science
- Clean driving record
- Computer Science
Mgr, Customer Technology Svs, IIE
University of Rochester —Rochester, NY
- $86,900 - $130,300 a year
- Weekends as needed
- Windows
- Analysis skills
- University
2d
Sr Director, IT - Integrated Clinical Systems
University of Rochester —Brighton, NY
- $162,200 - $243,400 a year
- Full-time
- Hybrid work
- System design
- Master's degree
- Bachelor's degree
Director, Technical Operations
Town Square Health —Rochester, NY
- $150,000 - $170,000 a year
- Full-time
- Google Workspace
- HIPAA
- 8 years
- Health insurance
- Dental insurance
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IT Vendor Financials & Contract Manager
Deloitte —Rochester, NY
- $93,000 - $171,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Work from home
Digital Workspace Platforms Engineering Manager
Deloitte —Rochester, NY
- $97,000 - $179,000 a year
- Full-time
- Computer Science
- System design
- 8 years

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IT / OT Infrastructure Manager
Re:Build Manufacturing —Rochester, NY
Bachelor's degree in Information Technology or a related field, or equivalent practical experience. The IT Infrastructure Manager is responsible for leading the…
$104,000 - $154,000 a year
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Mechanical BIM Manager
LaBella Associates —Rochester, NY
Flexibility to align standards with state-by-state standards as required. This role helps implement, maintain, and improve BIM standards, tools, and best…
$75,000 - $105,000 a year
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Assistant Director - IT Application Development
School Employees Retirement System of Ohio —Columbus, OH
Master’s degree preferred or Bachelor’s degree in computer science, business, or related field. The School Employees Retirement System of Ohio is seeking an…
$137,720 - $213,464 a year
14d
IT Application Manager
Nifco America, Corp. —Canal Winchester, OH
Bachelor’s degree in Information Technology, Computer Science, or related field preferred. My role requires that I build strong customer relationships and…
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it manager jobs near victor, ny

IT Service Coordinator

Just Solutions, Inc. -
Fairport, NY

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Job Details

Full-time
$60,000 - $80,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Team supervision
Supervising experience

Full Job Description

About Just Solutions, Inc.:

Just Solutions, Inc. is so much more than an IT company! We're a full-service technology partner dedicated to helping businesses thrive in a fast-paced digital world. From network infrastructure and cloud solutions to security and system optimization, we provide end-to-end support that keeps our clients connected and competitive. With over 25 years of experience, we deliver innovative solutions and exceptional service to meet the evolving needs of modern businesses. If you're passionate about solving complex challenges and driving technological progress, we want to hear from you!

ABOUT THIS IT SERVICE MANAGER ROLE

Role: Full-time IT Service Manager

Location: Fairport, NY

Pay: $60,000 - $80,000 per year

Schedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and hybrid

YOUR DAY-TO-DAY

As the leader of a high-performing service team, you will ensure client issues are resolved efficiently and service standards are exceeded. Your role involves coaching technicians, providing feedback, and supporting their growth. You will manage ticket flow, balance workloads, and coordinate schedules to ensure smooth operations. When client concerns arise, you'll act as an escalation point, guiding issues to resolution and strengthening relationships. Additionally, you will collaborate with leadership to meet service goals, monitor team performance, lead discussions, and support the onboarding of new team members to contribute to the organization's success.

QUALIFICATIONS TO BECOME OUR IT SERVICE MANAGER

5+ years of experience in a Managed Service Provider (MSP) environment
Experience in a service leadership role (Service Manager, Team Lead, or similar), with direct responsibility for managing technicians

Preferred Qualifications:

Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management
Experience managing client expectations and handling escalations in a professional, customer-focused manner
Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto)
Ability to lead, coach, and develop technical teams while driving accountability and performance
Solid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket quality)
Strong organizational and time management skills, with the ability to prioritize in a fast-paced environment
Excellent communication and interpersonal skills, both with clients and internal team members
Technical background in IT support or managed services, with the ability to guide and support technicians when needed

BENEFITS

Health, dental, & vision insurance
HSA/FSA options
Life insurance
Short- & long-term disability
Bonus structure
PTO
401(k) with company match
Growth opportunities
Incentives for earning additional certifications

Ready to lead a talented team and make a lasting impact on client success?

Take the next step in your career as our IT Service Manager. Our initial application is quick, mobile-friendly, and designed to take just a few minutes to complete. Submit yours today and discover what's possible with Just Solutions, Inc.!

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Refine Your Search

it manager jobs in victor, ny

IT Service Coordinator

IT / OT Infrastructure Manager

Sr. Director of IT

Director of IT Enterprise Systems

IT Organizational Change Manager

Supervisor - Technology Helpdesk

Manager Technology Solutions

Mgr, Customer Technology Svs, IIE

Sr Director, IT - Integrated Clinical Systems

Director, Technical Operations

IT Vendor Financials & Contract Manager

Digital Workspace Platforms Engineering Manager

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