Top 11 Noc Jobs in Victor, Ny

Technical Support Technician
GoNetspeed —Phelps, NY
- $21 an hour
- 8 hour shift
- Mid-level
- Office
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
6d
Customer Success Representative
Brite —Victor, NY
- $65,000 - $80,000 a year
- Full-time
- Azure
- Mid-level
- Bachelor's degree
Network Operations Center (NOC) Technician – Tier 1
Brite —Victor, NY
- $45,000 - $55,000 a year
- Email
- Computer science
- Computer Science
- Research
Network Operations Center (NOC) Technician - Tier 1
Brite —Victor, NY
- $45,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Research
4d
Senior NOC Technician
FIRSTLIGHT —Victor, NY
- $25 - $35 an hour
- On call
- Microsoft Word
- Microsoft Outlook
- Project management
Quick Apply
Technical Support Representative
GoNetspeed —Rochester, NY
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
6d

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Customer Success Representative
Brite —Victor, NY
Quote and purchase the common technologies within customers environments, such as laptops, desktops, network equipment, software licensing, etc.
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Technical Sales Representative
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Build and manage your own pipeline of qualified manufacturing opportunities. Bachelor’s degree or relevant manufacturing/technical experience.
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NOC Engineer - Network Operations
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Ability to explain technical concepts to non-technical users via written documentation. Provide technical guidance while maintaining a strong customer-focused…
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SDNA Tech —Columbus, OH
Monitor network performance, availability, and alerts using NOC tools. Familiarity with monitoring tools (SolarWinds, Nagios, PRTG, etc.).
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13d

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Technical Support Technician

GoNetspeed -
Phelps, NY

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Job Details

Full-time
$21 an hour
6 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Customer communication
Project management experience in technology
Employee relationship building
Managing projects

Full Job Description

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II troubleshooting and technical assistance in the areas of Wi-Fi, PON Networks, Internet and VoIP. This person will directly report to the NOC Manager and will interface with the other work groups as needed. After completing 2-3 weeks of training Monday-Friday, the shift options are either Tuesday-Saturday (8-hour shifts) or Wednesday -Saturday (10-hour shifts).

Essential Job Functions:

Clearly documenting all calls via our trouble ticketing system.

Communicating complex technical issues to customers in an easy-to-understand manner.

Respond professionally and proficiently to customers.

Perform customer call backs as appropriate and small business customer support.

Proactively monitor all in-service systems and respond to major events appropriately.

Ability to work in a fast-paced environment and multi-task proficiently.

Level I Support:

Answer incoming customer repair calls.

Be the first point of contact for our customers concerning technical / small business account support.

Troubleshoot with customers.

Troubleshoot Wi-Fi and VoIP related issues.

New installation setup – data and/or voice.

Resolve customer complaints of any type.

Ability to navigate a number of systems for outside plant, customer management, back-office support, etc.

Ability to resolve order issues and handle escalations.

Preferred Skills:

Post-secondary education in a related field or equivalent work experience preferred.

Proficiency in the use of Microsoft Office applications.

Strong project management and organizational skills are essential.

Excellent interpersonal, relationship, and communication skills (written and oral).

Understanding of network technology industry and terminology.

Education and Experience:

Associate Degree in Information Technology preferred with at least 2 years' experience in a Technical Support role.

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

Quick Apply

Refine Your Search

noc jobs in victor, ny

Technical Support Technician

Customer Success Representative

Network Operations Center (NOC) Technician – Tier 1

Network Operations Center (NOC) Technician - Tier 1

Senior NOC Technician

Technical Support Representative

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