Top 8 Technical support analyst Jobs in Victor, Ny

Technical Support Analyst I
Waste Harmonics Keter —Victor, NY
- $22 - $25 an hour
- Full-time
- Microsoft Excel
- Office
- Analysis skills
- Health savings account
- Paid holidays
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Analyst III, Technical Support
WM —Rochester, NY
- $77,000 - $95,000 a year
- Full-time
- Computer Science
- Research
- Mid-level
- Employee stock purchase plan
- Paid holidays
3d
IT Support Analyst
Innovative Solutions —Rochester, NY
- $65,000.00 - $65,000.01 a year
- Full-time
- Mid-level
- Windows
- AWS
Quick Apply

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Software Support Specialist
Williamson Law Book Company —Victor, NY
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$22 - $26 an hour
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10d
IT Support Technician
SpaceX —Canandaigua, NY
Must have valid driver's license. Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
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IT Service Support Analyst 1
The Ohio State University Wexner Medical Center —Columbus, OH
Partners with tier 2 and 3 technical support engineers to resolve complex technical issues requiring escalation.
3d

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technical support analyst jobs near victor, ny

Technical Support Analyst I

Waste Harmonics Keter -
Victor, NY

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Job Details

Full-time
$22 - $25 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Monitoring machines
Network troubleshooting
Engineering equipment malfunctions diagnostics
On-site technical support
Microsoft Excel
Email customer support
Technical support via phone
Phone communication
IT system monitoring
Client inquiry handling
System performance optimization
Hardware maintenance
NetSuite
IoT systems
Equipment troubleshooting
Purchase order management
Incident Escalation
Salesforce Cloud
Analysis skills
Electrical experience
Sales management systems proficiency
Data interpretation
Organizational skills
Data-driven problem-solving
CRM system proficiency
Productivity software
Technical support via email
Cross-functional collaboration
Escalation handling
Continuous process improvement (CPI)

Full Job Description

Who We Are

We are Waste Harmonics Keter, your partner in handling complex waste operations.

Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.

Who We're Looking For:

The Technical Support Analyst I is responsible for providing Tier 1 support for our iWaste monitoring systems. This role plays a critical part in ensuring the reliability, performance, and uptime of our monitoring technology by identifying hardware, software, and communication issues and delivering timely resolutions.

The ideal candidate is technically curious, customer-focused, and detail-oriented, with the ability to troubleshoot complex issues, analyze data, and communicate solutions effectively. This is an excellent opportunity for someone looking to build technical expertise in waste monitoring technology, IoT devices, and customer support operations.

What You'll Be Doing:

Provide first- and second-level technical support for iWaste monitoring systems
Diagnose and resolve hardware, software, communication, and connectivity issues
Respond to customer inquiries and support requests via phone, email, and ticketing systems
Utilize NetSuite to create and manage Sales Orders, Purchase Orders, and customer support cases
Analyze graph data, event logs, and system performance using the Device Portal
Run reports to identify offline monitors, transducer issues, communication failures, and other system anomalies
Monitor system performance and proactively identify opportunities to reduce downtime
Coordinate with field technicians regarding installations, maintenance activities, and issue resolution
Collaborate with Technical Analyst II and other internal departments to resolve escalated technical issues
Document troubleshooting steps, solutions, and support activities accurately
Escalate unresolved issues through appropriate channels while ensuring timely customer communication
Support continuous improvement initiatives related to monitoring technology and support processes

What You'll Bring to the Table:

Strong proficiency with Microsoft Office applications, including Excel, Word, and database tools
Ability to diagnose technical issues and communicate solutions clearly to customers and internal stakeholders
Understanding of pressure monitoring data and compactor monitoring functions
Familiarity with data interpretation and navigation within monitoring platforms and device management systems
Basic knowledge of compactor operations and waste removal processes
Strong problem-solving, troubleshooting, and analytical skills
Excellent customer service and communication abilities
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently while collaborating effectively across teams

Preferred Skills:

Experience with Salesforce, NetSuite, or similar business management platforms
Familiarity with IoT devices, monitoring technologies, or remote equipment diagnostics
Experience working in a technical support, help desk, or service operations environment
Knowledge of waste compactors, waste monitoring systems, or technician dispatch processes
Electronics troubleshooting experience or an electrical background

What’s Good to Know:

Onsite position located in Victor, NY
Supports critical monitoring technology used across customer waste operations
Frequent interaction with customers, field technicians, and internal operational teams
Opportunity to develop expertise in waste technology, IoT monitoring systems, and technical operations
Fast-paced environment requiring strong analytical and troubleshooting capabilities

What We Bring to the Table:

Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company Paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.

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technical support analyst jobs in victor, ny

Technical Support Analyst I

Analyst III, Technical Support

IT Support Analyst

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