Job Overview
An Operations Manager is a results-driven leader responsible for overseeing multiple functional areas within the distribution center and leading a team of salaried Area Managers and their hourly workforce in alignment with Bob’s core values. In this role, you will leverage your expertise in operational strategy, safety, quality, and performance to drive departmental outcomes and foster a positive culture of growth and development across multiple teams. You will collaborate closely with peer Operations Managers, support functions, and senior leadership to shape departmental strategy, develop your leadership bench, and ensure sustained operational performance that protects customer commitments.
Key Responsibilities:
Lead department-wide efforts in safety, quality, and productivity to ensure customer satisfaction.
Demonstrate proficiency in talent management by evaluating performance, completing employee reviews, and building leadership bench strength.
Collaborate with peer leaders, support functions, and senior leadership to develop plans and navigate barriers to achieve business objectives.
Utilize knowledge and expertise to define roles, priorities, and success criteria for your salaried leaders and their teams.
Continuously monitor and optimize department performance for efficiency using key performance indicators.
What is noted above is not an all-inclusive list, but more an overview of major duties associated with this role. These duties may be modified or expanded at any time depending on business needs.
What You’ll Bring to Bob’s
At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Leadership Competencies
People Leadership: Demonstrated ability to hire, manage performance, coach, and promote salaried leaders and their teams. Leads by example through Bob’s Core Values. Drives engagement across multiple areas through visibility, structured communication, and recognition.
Talent Development, Appraisal, and Feedback: Experience mentoring and coaching salaried leaders to drive growth and build bench strength. Establishes the appropriate department structure and reporting lines to respond to business needs and goals. Develops Area Managers into the next generation of Operations leaders.
Hold Others Accountable: Proven track record of holding salaried leaders accountable to ensure results are high quality and meet success criteria. Delivers real-time, data-driven feedback tied to productivity, quality, and safety metrics. Owns department performance including throughput, quality, safety, and cost.
Effective Delegation: Skilled at delegating through layers of leadership and empowering Area Managers to own their areas. Ability to determine severity of tasks and escalate appropriately to senior leadership.
Execution and Results: History of driving multi-area and cross-functional projects to completion with measurable outcomes. Ability to build department plans, communicate requirements across a leadership team, and navigate shifting priorities. Delivers daily, weekly, monthly, and quarterly operational targets (UPH, SLA, Cost, Quality) at the department level.
Behavioral Competencies
Sound Judgment: Consistently makes well-informed decisions. Ability to negotiate trade-offs across areas: Time Vs. Quality Vs. Resources Vs. Cost. Balances short-term operational needs with long-term business impact.
Complex Problem Analysis: Ability to analyze complex, cross-area issues and develop effective, sustainable solutions. Uses data trends and reporting to identify systemic inefficiencies and improvement opportunities across the department.
Effective Communication: Excellent written and verbal communication skills that facilitate clear, impactful interactions with frontline associates, salaried leaders, and senior leadership. Ability to define and clarify what success looks like at both the area and department level.
Conflict Management: Demonstrates high situational awareness and adapts leadership style to environment and audience. Proven ability to manage and resolve conflicts constructively. Partners effectively with Human Resources on employee relations matters, coaching, and performance management.
Motivational Skills: Ability to motivate and engage both salaried leaders and frontline associates. Boosts morale by maintaining visible presence on the floor alongside Area Managers. Builds a culture of accountability, teamwork, and continuous improvement across the department.
Technical/Functional Competencies
Technical Proficiency: Proficiency in Warehouse Management System (WMS) and Microsoft Office. Ability to quickly learn and adapt to new systems and technologies.
Financial Acumen / KPI / Sales-Driven Focus: Ability to meet and exceed department performance metrics, including financial targets and customer satisfaction scores. Manages department labor costs, productivity rates, and budget adherence. Tracks and improves KPI’s such as UPH, cost per unit, on-time shipping, and fill rate at the department level. Understands P&L impact of the operation and drives cost efficiencies within the department.
Customer Satisfaction: Demonstrated commitment to enhancing the customer experience. Meet customer commitments by driving quality and accuracy standards and minimizing damage of products across multiple areas. Responds quickly to service failures and implements sustainable corrective actions.
Process Improvement: Proven ability to streamline workflows and implement effective process improvements across multiple areas. Ability to lead and sponsor process improvement initiatives (Lean, Kaizen, and/or Six Sigma).
Strategic Thinking and Planning: Capability to develop and implement department strategic plans aligned with site and network business objectives. Owns department labor planning, capacity planning, and peak readiness strategies.
Preferred Competencies and Skills
Bilingual (English/Spanish) is a plus, given the workforce composition at several of Bob’s distribution centers.
Prior experience in a high-volume retail or furniture distribution environment.
Experience supporting peak-season operations with fluctuating volume and staffing.
Who We Are
At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.
Compensation
Benefits & Perks
Competitive Medical, Dental, and Vision Insurance
Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
401(k) Profit Sharing Plan with a generous company match
Pet Insurance and employer-paid Life Insurance options
Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
Employee Discount starting on Day 1, plus exclusive partner discounts
And so much more!
Our Culture & Core Values
At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!
Minimum Qualifications
Minimum 5 years of experience in a warehouse environment with at least 2 years management experience.
Bachelor's degree in supply chain, logistics, or related field preferred.
Experienced with process improvement initiatives and owning performance metrics.
Exceptional understanding of supply chain and distribution center operations.
Experience in using a warehouse management system (WMS) – preferably SAP, as well as Microsoft Outlook, Word and Excel
Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
Must be at least 18 years old to be considered for employment with Bob’s.
Physical Demands
Able to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, push and handle and move items weighing up to 50 lbs without assistance.
Ability to move throughout all areas of the distribution center.
Move objects up to 250 lbs. with or without reasonable accommodations
Stand and walk continuously to perform job functions.
Standing, walking, lifting, and arranging product: 80%
Sitting, desk and phone work: 20%
Diversity is a Core Value at Bob’s
At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are.
We are committed to creating a place as diverse as the communities we serve.
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
$80,000 - $95,000
It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
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