Pay: $21.50/hour
Why Work For US:
- Day 1 Benefit Eligibility
- Competitive Medical, Dental and Vision Health Insurance
- 401K with company match
- Career Advancement Opportunities
Description:
Skills Knowledge and Experience
- Responds to customer inquiries and problems by providing timely and accurate information
- Refers comments, commendations and complaints to VVTA Customer Service Agents
- Provide accurate, valid and complete information by using the right methods/tools
- Ensure customer concerns are understood and clearly explain resolution to the customer
- Follow communication procedures, guidelines and policies
- Assists other departments with administrative tasks as time allows and commensurate with the level of the Route & Schedule Information Clerk
- Must be able to sit, including talking for 7 hours a day
- Must be able to talk on the phone for same length of time
- Must be able to operate a computer
- Must be able to communicate effectively to customers
- Must have a High School diploma or equivalent such as GED
- Bilingual Spanish preferred
- Experience in various computer software programs and experience using Windows based applications.
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Knowledge and Experience
- Must be over 21 years of age
- High School Diploma or equivalent
- Able to work without direct supervision
- Must be able to read, write and speak English
- Must have basic math skills
- Must be able and willing to work flexible schedule that may include nights, weekends and holidays
- Must be able to work in a union environment
- Must know the geographical area
- Computer literate (Microsoft Word and Excel)
- Knowledge of Trapeze software desired, but no required
Physical requirements
Physical ability to perform essential job functions includes, but is not limited to: sitting or standing for extended periods of time, effectively communicating over the telephone, finger/hand mobility to utilize keyboard, pushing/pulling, lifting (up to 30 lbs.) and ability to move throughout the office.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.
All roles may entail, to varying extents, the following physical demands:
- Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
- Exposure to both extreme heat and cold;
- Exposure to loud noises, fumes, and airborne particles;
In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:
- Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
- Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
- Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
- Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.
Additional Statements:
- Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
- Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
- Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
- EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact [email protected]. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
- Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
- Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
#INDHP
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
