Top 28 Help desk Jobs in Victorville Ca

Service Desk Technician (Level I / Level II)
Dynamic Solutions Technology LLC —Victorville, CA
- $50,000 - $61,250 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
IT Tech Support - Tier 2 Analyst (Hybrid)
Effortless Office —Victorville, CA
- $24 - $26 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Paid holidays
- Health insurance
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Information Technology Services - Student Assistant
California State University —San Bernardino, CA
- Part-time
- Background check
- Classroom
- English
14d
Library, Information Technology - Federal Work Study Student Assistant
California State University —San Bernardino, CA
- Part-time
- Background check
- English
- Windows
Information Technology Services - Federal Work Study Student Assistant
California State University —San Bernardino, CA
- Part-time
- Background check
- Classroom
- English
College of Arts & Letters, Information Technology - Student Assistant
California State University —San Bernardino, CA
- Part-time
- Background check
- Computer Science
- English
15h
Remote Mortgage Loan Officer Build Your Book With Real Support
Satori Mortgage —Victorville, CA
- $50,000 - $250,000 a year
- Full-time
- Remote
- Google Workspace
- 11+ years
- Business development
- Opportunities for advancement
- Flexible schedule
Quick Apply

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End User Support 1/2 - Secret
Northrop Grumman —Palmdale, CA
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and…
$57,300 - $103,400 a year
Service Desk Analyst I
Yuhaaviatam of San Manuel Nation —Highland, CA
Provides first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective…

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Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
Quick Apply
1d
Bench Technician
Data Path Inc —Dublin, OH
You'll also help support the team by answering support calls and picking up ticket overflow as needed. While the role is primarily in-office, occasional travel…
$19 - $21 an hour
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1d

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help desk jobs near victorville ca

Service Desk Technician (Level I / Level II)

Dynamic Solutions Technology LLC
Victorville, CA

Quick Apply

Job Details

Full-time
$50,000 - $61,250 a year

Qualifications

IT infrastructure
Computer hardware

Full Job Description

Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Victorville, CA location. This is an exempt remote role.

Responsibilities Include:

Provide first-line technical support for desktops, laptops, 10Zig zero clients, mobile thin clients, and workstation peripherals.
Manage user accounts, passwords, permissions, and access requests in accordance with organizational security policies.
Troubleshoot hardware, software, operating system, network connectivity, and peripheral device issues.
Install, configure, and maintain workstation hardware, software applications, and operating systems.
Ensure workstations remain compliant with approved configurations, security baselines, patches, and enterprise standards.
Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries.
Diagnose user-reported issues, assign appropriate priorities, and escalate complex incidents to Level II or specialized support teams as required.
Track ticket status, document troubleshooting steps, and communicate progress, resolutions, and issues to users and Service Desk management.
Create and maintain Knowledge Base articles, troubleshooting guides, checklists, procedures, Service Level Agreements (SLAs), and end-user documentation.
Collaborate with development teams to reproduce and validate issues in test environments and support operational configuration management activities.
Assist with Windows Operating System deployment, imaging, configuration management, and workstation provisioning.
Evaluate user requirements, workflows, and business processes to recommend effective information technology solutions.
Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfaction

Required Experience:

2-4 years minimum Help Desk Administrtion experience.
Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure.
Demonstrate a wide degree of creativity and latitude as expected.

Required Education/Training:

Bachelors of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement.
Certifications: CompTIA A+ certification or higher

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help desk jobs in victorville ca

Service Desk Technician (Level I / Level II)

IT Tech Support - Tier 2 Analyst (Hybrid)

Information Technology Services - Student Assistant

Library, Information Technology - Federal Work Study Student Assistant

Information Technology Services - Federal Work Study Student Assistant

College of Arts & Letters, Information Technology - Student Assistant

Remote Mortgage Loan Officer Build Your Book With Real Support

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