Top 115 Remote customer service Jobs in Vienna, Va

Customer Service Representative II, (Full Time-Remote)
Maximus —Tysons, VA
- $17.75 - $24.16 an hour
- Weekends as needed
- Remote
- Microsoft Word
- Microsoft Outlook
- English
18h
Health Advocate - Outbound Calls, Healthy Outcomes Team - Work From Home
CVS Health —Washington, DC
- $17.00 - $34.15 an hour
- Full-time
- Remote
- Bilingual
- Computer literacy
- Windows
- Health insurance
- Dental insurance
14d
Patient Contact Center Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
CSR I Operations (Temporary, Remote McAllen, TX)
Maximus —Tysons, VA
- $16 an hour
- Temporary
- Remote
- Background check
- English
- High school diploma or GED
CSR II Operations (Temporary, Remote McAllen, TX)
Maximus —Tysons, VA
- $19 an hour
- Temporary
- Remote
- Background check
- High school diploma or GED
- Continuous improvement
CSR II Operations (Temporary, Remote Lawrence KS)
Maximus —Tysons, VA
- $19 an hour
- Temporary
- Remote
- Background check
- High school diploma or GED
- Continuous improvement
CSR I Operations (Temporary, Remote Lawrence KS)
Maximus —Tysons, VA
- $16 an hour
- Temporary
- Remote
- Background check
- English
- High school diploma or GED
Engagement Specialist I
Somatus, Inc. —McLean, VA
- $20 - $23 an hour
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- HIPAA
- Continuing education credits
- Health insurance
4d
Customer Service Representative
ITCON Services —Vienna, VA
- Weekends as needed
- Remote
- Research
- Mid-level
- High school diploma or GED
Quick Apply
14d
Customer Solutions Specialist (Second Shift)
AWeber —Washington, DC
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance
Member Service Representative I
STATE DEPARTMENT FEDERAL CREDIT UNION —Alexandria, VA
- $20 - $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Remote Customer Service Representative/Dispatcher
Service Specialties, Inc. —Chantilly, VA
- Call employer
- Remote
- Residential
- Typing
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Client Success Representative (Remote)
Demand.com —Washington, DC
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Sales Call Center Representative
Oak Street Health —Washington, DC
- $15.00 - $32.31 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Limited Service Call Center Team Leader
Maximus —Tysons, VA
- $21 an hour
- Remote
- 6 years
- High school diploma or GED
- Supervising experience
- Paid holidays
- Disability insurance
3d
Customer Support Specialist, HRIS
Rippling —Washington, DC
- $22.19 - $23.49 an hour
- Full-time
- Remote
- Mid-level
- Associate's degree
- Communication skills
- Health insurance
- Dental insurance
4d
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Healthcare Customer Service Team Lead (Remote)
Patient Accounting Service Center, LLC —Washington, DC
- $20 - $21 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Customer Support Specialist (Remote)
Neumo Holdings LLC —Centreville, VA
- Full-time
- Remote
- CPA
- Computer Science
- Mid-level
Quick Apply
CUSTOMER SERVICE REPRESENTATIVE
Wyth.me —Arlington, VA
- Email
- Remote
- English
- Bachelor's degree
- 1 year

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Customer Service Representative II, (Full Time-Remote)

Maximus -
Tysons, VA

Apply Now

Job Details

Full-time
$17.75 - $24.16 an hour
18 hours ago

Qualifications

Microsoft Word
Computer operation
Microsoft Outlook
English
Windows
High school diploma or GED

Full Job Description

Essential Duties and Responsibilities:

Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Provides feedback when needed, provide input on call trends, processes, procedures, and training.
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Customer service is the primary function.
Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
Track and document all inquiries, appointments, kits, using CRM and applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.

Minimum Requirements

High School diploma or equivalent with 6 months of customer service experience.
May have additional training or education in area of specialization.
Minimum six (6) months customer service / call center experience required.
Must be able to speak and write English clearly and professionally.
Successfully complete the Customer Service assessment.
Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
Experience working with a PC, MS Word and Outlook required.
Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
Proven ability to work as a member of a team, as well as independently.
All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes.
All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure.
Previous experience with phone systems, and headset preferred.
Previous experience in a health-related environment preferred.
Must be able to work from home and comply with remote working policies and requirements.
Flexibility required to occasionally work holidays or weekends to meet operational needs.
Must be able to work alternate schedules.

Home Office Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

Minimum 5mpbs upload speed.
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

Personal computer or laptop with one of the following operating systems:

(Chromebooks, tablets, and notebooks are not

allowed)

Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)

Private and secure work area and adequate power source.
Must currently and permanently reside in the Continental US.
Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
Must have a Web Cam for training and occasional internal meetings.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .

Minimum Salary
$17.75

Maximum Salary
$24.16

Apply Now

Refine Your Search

remote customer service jobs in vienna, va

Customer Service Representative II, (Full Time-Remote)

Health Advocate - Outbound Calls, Healthy Outcomes Team - Work From Home

Patient Contact Center Representative (Remote)

CSR I Operations (Temporary, Remote McAllen, TX)

CSR II Operations (Temporary, Remote McAllen, TX)

CSR II Operations (Temporary, Remote Lawrence KS)

CSR I Operations (Temporary, Remote Lawrence KS)

Engagement Specialist I

Customer Service Representative

Customer Solutions Specialist (Second Shift)

Member Service Representative I

Remote Customer Service Representative/Dispatcher

Client Success Representative (Remote)

Sales Call Center Representative

Limited Service Call Center Team Leader

Customer Support Specialist, HRIS

Customer Service Call Center Agent

Healthcare Customer Service Team Lead (Remote)

Customer Support Specialist (Remote)

CUSTOMER SERVICE REPRESENTATIVE

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