Top 16 Senior help desk analyst Jobs in Vienna, Va

Help Desk Technician – Mid-Level & Senior-Level (2 Openings)
ActioNet —Vienna, VA
- Up to $112,000 a year
- Full-time
- Research
- Mid-level
- 3 years
Quick Apply
12d
Momentum Senior Business Analyst
CGI Group, Inc. —Fairfax, VA
- $71,700 - $156,700 a year
- 5 years
- Writing skills
- Office
- Paid parental leave
- Paid holidays
Senior Business and Quality Analyst
ITCON Services —Vienna, VA
- Full-time
- Remote
- 5 years
- SQL
- Bachelor's degree
- Paid training
- Commuter assistance
Quick Apply
5d
Business Systems Analyst – Senior (Team 01)
Amentum —Washington, DC
- $140,000 - $150,000 a year
- 8 hour shift
- Computer Science
- Engineering
- Pass drug screening
- Employee stock purchase plan
- Paid holidays
Senior Business Systems Analyst - CoStar Group - Arlington, VA
CoStar Group —Arlington, VA
- $99,900 - $147,700 a year
- Full-time
- Oracle
- CPA
- Office
- Employee stock purchase plan
- Health insurance
Senior QA Engineer (Hybrid)
Rapid Finance —Bethesda, MD
- Full-time
- Hybrid work
- Azure
- 5 years
- Research
Quick Apply
Database Architect Senior
Integral —Washington, DC
- $164,939 - $181,185 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Paid parental leave
- Paid holidays
Senior Enterprise Applications Engineer (Washington, DC)
Benchmark Makers —Washington, DC
- Email
- Computer science
- Computer Science
- Office
Senior PHP Developer
ITCON Services —Vienna, VA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- System design
- Paid training
- Commuter assistance
Quick Apply
Mobility Analysts, Mobility Engineers, VTC Analysts & Senior VTC Engineers (CBP)
Agile Defense —Ashburn, VA
- Hybrid work
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
3d
Senior Systems Manager – eDiscovery - #371
JLGOVLLC —Washington, DC
- $125,450 - $136,480 a year
- Extended hours
- Microsoft Access
- 6 years
- Management
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Sr IT Security/Vulnerability Management Specialist
AAC Inc —Bethesda, MD
- $155,000 - $165,000 a year
- Computer science
- Computer Science
- 5 years
Quick Apply
Senior Product Owner, Oracle Financial Cloud & Related Products
American Society of Clinical Oncology —Alexandria, VA
- $142,500 - $165,000 a year
- Weekends as needed
- Computer science
- Oracle
- Computer Science
- Health savings account
- Paid holidays
eDiscovery Systems Manager
AITHERAS, LLC —Washington, DC
- $145,000 - $155,000 a year
- Extended hours
- Microsoft Access
- 6 years
- Computer Science
Quick Apply
2d
DC-DTSS-0622-01 –SME Technology Specific Senior
SILLC —Washington, DC
- $10 an hour
- Email
- Oracle
- 5 years
- Master's degree

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Help Desk Technician – Mid-Level & Senior-Level (2 Openings)
ActioNet —Vienna, VA
Experience responding to telephone, email, chat, and online technical support requests. Ability to mentor, coach, and provide technical guidance to junior and…
Up to $112,000 a year
Quick Apply
12d
Senior Help Desk Technician II
Contact Government Services, LLC —Chantilly, VA
Accurately answer user support questions of software and hardware in the EOUSA office environment. Set up and support conference and training rooms for…
$108,000 - $156,000 a year
Quick Apply

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Security Specialist (Senior to Staff Level)
AEP Service Corporation —Columbus, OH
Bachelor's degree OR Associates degree with 2 years relevant experience in system administration/help desk/security (cyber or physical) OR High School Diploma/…
$87,633 - $177,503 a year
4d

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senior help desk analyst jobs near vienna, va

Help Desk Technician – Mid-Level & Senior-Level (2 Openings)

ActioNet -
Vienna, VA

Quick Apply

Job Details

Full-time
Up to $112,000 a year
12 days ago

Qualifications

Technical support via phone
Incident management software
Incident Escalation
Ticketing system technical support

Full Job Description

Help Desk Technician – Mid-Level & Senior-Level (2 Openings)

Summary:
We are hiring for two (2) Help Desk Technician positions at the Mid-Level and Senior-Level. These roles provide technical support to end users by diagnosing, troubleshooting, documenting, and resolving computer, application, system, device, access, and performance issues. The ideal candidates will have strong customer service and technical troubleshooting skills, experience working with help desk systems and IT service management processes, and the ability to resolve issues efficiently while meeting established service level standards. Senior-level candidates will also help analyze help desk performance, support escalated issues, and mentor less experienced team members.

Location:
Washington, DC or Gaithersburg, MD

Salary:
Up to $112,000, commensurate with experience and position level

Clearance:
Q Clearance is required for approximately 75% of staff in these positions. Candidates without an active Q Clearance may be considered for positions that do not require Q access.

Education:

Senior-Level: Bachelor’s degree from an accredited university or college in a technical discipline.
Mid-Level: Associate’s degree from an accredited university or college in a technical discipline.

Mid-Level Help Desk Technician (Level III):

Minimum of three (3) years of experience performing help desk and technical support activities.
Experience identifying, researching, troubleshooting, and resolving complex technical problems.
Experience providing technical support to end users for computers, applications, systems, devices, hardware, access, and performance issues.
Experience documenting, tracking, and monitoring incidents and problems using applicable help desk, ticketing, or IT service management systems.
Experience responding to telephone, email, chat, and online technical support requests.
Experience coordinating with other technical teams, specialists, and support groups to resolve issues.
Ability to handle escalated issues and more complex technical problems.
Ability to train, coach, or assist less experienced team members.
Strong customer service, communication, troubleshooting, and problem-solving skills.

Senior-Level Help Desk Technician (Level IV):

Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
Experience responding to end-user phone, email, chat, and online support requests.
Experience troubleshooting and resolving computer, application, system, device, access, hardware, and performance issues.
Experience documenting incidents and service requests using help desk, ticketing, or IT service management systems.
Experience advising users on methods, steps, and actions to resolve issues and prevent recurring problems.
Experience escalating issues to appropriate technical teams or support levels to achieve resolution.
Experience supporting software and device installations, upgrades, user profile setup, and password resets.
Experience meeting established service level agreements (SLAs) for response time, resolution, quality, and customer satisfaction.
Experience gathering and analyzing help desk metrics to evaluate performance and identify trends, recurring issues, and areas for improvement.
Experience supporting escalated and complex technical issues.
Ability to mentor, coach, and provide technical guidance to junior and mid-level help desk personnel.
Strong customer service, communication, analytical, and problem-solving skills.

Preferred Certifications:

HDI Support Center Analyst (HDI-SCA)
HDI Desktop Support Technician (HDI-DST)
HDI Support Center Manager (HDI-SCM) – preferred for Senior-Level candidates
ITIL 4 Foundation
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Fundamentals
Microsoft Certified: Azure Fundamentals (AZ-900)
ServiceNow Certified System Administrator
Certified ScrumMaster (CSM) or equivalent Agile certification

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters
We are committed to our customers by driving and sustaining Service Delivery Excellence
We are committed to give back to our Community, help others and make the world a better place for our next generation

ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022). We have 98% of Customer retention rate. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only. No Agencies, No third-party recruiters, please********

Quick Apply

Refine Your Search

senior help desk analyst jobs in vienna, va

Help Desk Technician – Mid-Level & Senior-Level (2 Openings)

Momentum Senior Business Analyst

Senior Business and Quality Analyst

Business Systems Analyst – Senior (Team 01)

Senior Business Systems Analyst - CoStar Group - Arlington, VA

Senior QA Engineer (Hybrid)

Database Architect Senior

Senior Enterprise Applications Engineer (Washington, DC)

Senior PHP Developer

Mobility Analysts, Mobility Engineers, VTC Analysts & Senior VTC Engineers (CBP)

Senior Systems Manager – eDiscovery - #371

Sr IT Security/Vulnerability Management Specialist

Senior Product Owner, Oracle Financial Cloud & Related Products

eDiscovery Systems Manager

DC-DTSS-0622-01 –SME Technology Specific Senior

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