Top 73 Phone representative Jobs in Vienna, Wv

Member Service Representative
Long Reach Federal Credit Union —Saint Marys, WV
- Full-time
- Office
- 3 years
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
4d
Customer Service Representative
Advance Sourcing Concepts LLC —Parkersburg, WV
- $18.25 an hour
- Contract
- Hybrid work
- Spanish
- High school diploma or GED
- Computer skills
- Work from home
Quick Apply
Customer Service Representative (CSR)
Wetz Warehousing LLC —Marietta, OH
- Full-time
- Computer literacy
- Mid-level
- Windows
Quick Apply
6d
Account Manager - Final Control
Equipment & Controls, Inc. —Parkersburg, WV
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Profit sharing
- Cell phone reimbursement
Quick Apply
Wealth Management Trainee (WV)
Bankers Life —Parkersburg, WV
- $50,000 - $80,000 a year
- Full-time
- Entry level
Quick Apply
Member Service Representative/Teller
Riverview Credit Union —Belpre, OH
- $14 - $16 an hour
- 8 hour shift
- Background check
- Computer literacy
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
4d
Unit Secretary 1E PT 7A
CCMC Camden Clark Medical Center —Parkersburg, WV
- Part-time
- Hospital
- Computer literacy
- Administrative experience
3d
Unit Secretary Oncology Part-Time
CCMC Camden Clark Medical Center —Parkersburg, WV
- Part-time
- Hospital
- Computer literacy
- Administrative experience
70230-Customer Experience Coor
TJ Maxx —Vienna, WV
- $13.00 - $13.50 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Unit Secretary BHU -PT/PM
CCMC Camden Clark Medical Center —Parkersburg, WV
- Part-time
- Hospital
- Computer literacy
- Inpatient
Customer Service Associate
Sizemore Insurance —Parkersburg, WV
- $14 - $25 an hour
- Full-time
- High school diploma or GED
- In-person
- Communication skills
- Paid training
- Paid time off
Quick Apply
7d
Salesperson
Advance Auto Parts —Vienna, WV
- Part-time
- Spanish
- Basic math
- English
Quick Apply
14d
Benefits Representative
AMBA —Parkersburg, WV
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
- Retirement plan
key
HomeGoods —Vienna, WV
- $14.50 - $15.00 an hour
- Weekends as needed
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
11d
Customer Experience Coordinator
TJ Maxx —Vienna, WV
- $13.50 - $14.00 an hour
- Weekends as needed
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Unit Secretary Neuro/Ortho Part-Time
CCMC Camden Clark Medical Center —Parkersburg, WV
- Part-time
- Hospital
- Computer literacy
- Administrative experience
Business to Business Representative
Five Star Call Centers —Parkersburg, WV
- $14 an hour
- Full-time
- Remote
- Typing
- Communication skills
- Entry level
- Paid training
4h
3N Cardiac Telemetry Unit Secretary, 7a-7p, Part Time
CCMC Camden Clark Medical Center —Parkersburg, WV
- Part-time
- Hospital
- Computer literacy
- Inpatient
T-Mobile Retail Sales Representative
Exclusive Wireless T- Mobile —Vienna, WV
- $12 - $15 an hour
- Part-time
- Word processing
- Computer literacy
- High school diploma or GED
Retail Merchandiser - Walmart
PRE-US —Vienna, WV
- $15 an hour
- Part-time
- 18 years or older
- Merchandising
- US work authorization
- Flexible schedule
Quick Apply

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Member Service Representative

Long Reach Federal Credit Union
Saint Marys, WV

Quick Apply

Job Details

Full-time
4 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Computer operation
Teamwork
Employee relationship building
Administrative experience
High school diploma or GED
Adaptability

Full Job Description

Your Opportunity to Make an Impact Starts Here.

You’re not just joining a credit union; you’re joining a team that people count on.

At Long Reach Federal Credit Union, our Member Service Representatives are the first impression, the problem-solvers, the trusted resource, and often the person who turns a routine visit into a great member experience. Every conversation is an opportunity to help, every question is a chance to find a solution, and every member interaction matters.

If you’re energetic, people-focused, curious, and ready to grow, this is your opportunity to build a career where what you do truly makes a difference.

50 years of serving our communities. A future full of possibilities. Come be part of The Long Reach Way.

Position Summary

The Member Service Representative (MSR) serves as a key point of contact for members and visitors, delivering exceptional service in alignment with the mission of Long Reach Federal Credit Union. This role is responsible for accurately processing financial transactions, providing information regarding products and services, and supporting lending activities. The MSR contributes to a positive member experience by demonstrating professionalism, efficiency, and a commitment to member satisfaction. Flexibility and the ability to adapt to varying branch environments are essential to support consistent service delivery and operational effectiveness across the Credit Union.

Essential Functions and Responsibilities

Greet and welcome members and visitors in a courteous, professional, and friendly manner.
Provide prompt, efficient, and accurate service while processing member transactions.
Deliver general and specific information regarding Credit Union products, services, and policies in person, by telephone, and through electronic communication.
Respond to email and other electronic inquiries in a timely and professional manner.

Operational Responsibilities

Perform a full range of teller transactions, including check cashing, deposits, withdrawals, transfers, and account maintenance. Assist members with online banking setup and related services.
Respond to member inquiries, concerns, and complaints; resolve issues or escalate to appropriate personnel as needed.
Accept and review consumer loan applications; explain loan programs and assist members in selecting appropriate loan products.
Analyze member financial information, including credit reports and supporting documentation, to assess lending risk and repayment ability.
Maintain comprehensive knowledge of all Credit Union products, services, policies, and procedures, including applicable regulations governing teller operations.
Prepare, review, and process loan documentation; ensure accuracy and completeness; meet with members to explain loan terms and finalize loan closings.
Promote Credit Union products and services by identifying cross-selling opportunities to meet member needs.
Stay informed of current lending practices, financial products, and industry trends.
Monitor loan accounts for compliance and coordinate with collections as necessary.
Process loan maintenance requests, including collateral releases, payment modifications, and due date adjustments within authority limits.
Participate in meetings, training sessions, and committees as required.
Perform additional duties as assigned.

Performance Measurements

Consistently meet or exceed member service expectations.
Ensure timely and accurate loan processing and communication of decisions.
Educate members on loan protection and insurance products.
Maintain compliance with all applicable federal and state regulations, as well as Credit Union policies and procedures.
Resolve member and internal inquiries accurately and efficiently.
Deliver professional, knowledgeable, and courteous service to all members and team members.
Actively participate in ongoing training and professional development (e.g., CPD Online, TruStage, CAMSii, in-house training, webinars).

Knowledge and Skills

Experience

MSR I:
One (1) to three (3) years of similar or related experience in financial services, customer service, or administrative support.

MSR II:
Three (3) to five (5) years of similar or related experience in financial services, customer service, or administrative support, with demonstrated proficiency in member service and the ability to handle more complex transactions and member needs independently.

Education

High school diploma or GED required.

Interpersonal Skills

Strong interpersonal and communication skills with the ability to build relationships and resolve conflicts effectively.
Demonstrates professionalism, discretion, and confidentiality in all interactions.
Ability to communicate with diplomacy and tact in sensitive situations.

Technical and Other Skills

Thorough understanding of member service principles and practices.
Ability to assess member needs and recommend appropriate solutions.
Strong problem-solving and decision-making abilities.
Proficiency in Microsoft Office and general computer applications.
Ability to manage multiple tasks, prioritize effectively, and maintain accuracy in a fast-paced environment.
Knowledge of lending practices and financial products preferred.

Physical Requirements

Ability to sit or stand for extended periods of time.
Frequent use of hands and fingers to operate a computer and standard office equipment.
Ability to communicate effectively in person and by telephone.
Occasionally lift or move items up to 25 pounds.

Work Environment

This position operates in a professional office environment within a financial institution, supporting operations across the Credit Union’s five branch locations. The role routinely uses standard office equipment such as computers, phones, copiers, and other office technology. The work environment is fast-paced and member-focused, requiring frequent interaction with members and team members. Collaboration and communication across branch locations are essential to ensure consistent service delivery and operational effectiveness.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees in this role. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Long Reach Federal Credit Union reserves the right to modify this position description at any time in accordance with business needs and applicable federal and state laws. Employment with the Credit Union is at-will and may be terminated at any time, with or without cause or notice, subject to applicable law.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

phone representative jobs in vienna, wv

Member Service Representative

Customer Service Representative

Customer Service Representative (CSR)

Account Manager - Final Control

Wealth Management Trainee (WV)

Member Service Representative/Teller

Unit Secretary 1E PT 7A

Unit Secretary Oncology Part-Time

70230-Customer Experience Coor

Unit Secretary BHU -PT/PM

Customer Service Associate

Salesperson

Benefits Representative

key

Customer Experience Coordinator

Unit Secretary Neuro/Ortho Part-Time

Business to Business Representative

3N Cardiac Telemetry Unit Secretary, 7a-7p, Part Time

T-Mobile Retail Sales Representative

Retail Merchandiser - Walmart

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