We are looking a Housekeeping Supervisor to supervises all janitorial employees, has the authority to hire or fire, plans and performs work assignments, gives training to newly hired employees, audits and inspects personal work assignment household chores, and requisition supplies. Makes purchases of chemicals, linen, etc.
QUALIFICATIONS
Essentials:
1. Provide readable communication.
2. Ability to:
1. Willing to perform work functions with attention to detail, speed and precision.
2. Ability to prioritize and organize tasks.
3. Ability to think clearly, be able to stay calm, and solve problems
using good judgment and the service recovery process.
4. Ability to follow specific instructions thoroughly.
5. Desire to understand guests' service needs.
6. Ability to work cohesively with coworkers as part of a team.
7. Ability to work with minimal supervision.
8. Ability to maintain the confidentiality of guest information and pertinent hotel data.
9. Knowledge of brand programs, standards and specific key measurements
of the functions of the position.
10.Ability to work in a fast-paced environment.
11. Good communication skills.
12. Good judgment when handling conflicts.
13. Must possess basic computing skills.
14. Knowledge of proper chemical handling.
15. Previous experience supervising staff.
16. Full availability
Desired:
1. High school diploma or equivalent vocational training certificate.
2. Adiestramiento previo de “guest relations”.
3. CPR certification.
PHYSICAL SKILLS
Essential:
1. Must be able to lift up to 25 pounds. On a regular and continuous basis.
2. Must be able to push and pull carts and equipment weighing up to 250 pounds from time to time.
3. It requires grasping, writing, standing, sitting, walking, going up and down stairs, repetitive motions, and bending.
4. Hearing and visual acuity. Withstand various physical movements in all work areas.
5. Reach 5 inches/feet.
ESSENTIAL FUNCTIONS OF THE POSITION
1. Maintain complete knowledge and comply with all policies/services/procedures and standards.
2. Be familiar with all hotel services, activities, hours of operation, and local attractions so that any queries can be answered correctly.
3. Solve guest opportunities using the service recovery model and ensuring satisfaction.
4. Use cleaning chemicals in accordance with OSHA regulations, SDS, and hotel requirements.
5. Comply with all Department of Health, Sanitation, and Safety regulations.
6. Plan work for the department and distribute assignments accordingly.
7. Monitor the use of chemicals and water to maximize consumption.
8. Immediately notify the general manager of any type of irregularity found in the work area.
9. Establish and maintain a work plan aimed at daily cleaning in all rooms.
10. Inspect and ensure daily that the rooms are correctly prepared following the brand's standards.
11. Supervise the handling and location of the equipment in the work area.
12. Supervise the execution of all tasks assigned daily and the personnel who report to the position.
13. Supervise and ensure compliance with the rules of conduct, company policies that pertain to their work area.
14. Supervise the laundry area.
15. Train the personnel in their area on the procedures established to execute tasks and responsibilities. This includes basic housekeeping training (ABCs of Housekeeping), among others.
16. Ensure that employees in charge update the vacant room system to streamline the process of room assignment at the front desk.
17. Report lost/found items and damage to team leader and/or manager.
18. Respond at all times in a friendly and helpful manner to guests and other colleagues.
19. Responsible for keeping the area and work equipment clean and organized at all times.
20. Ensure compliance with the rules of conduct and rules of discipline established by the hotel.
21. Comply with the corporate mandates established by the Company.
22. Attend and participate in the training and meetings that are considered for the improvement and performance of their functions, those required by the brand and those of compliance by law.
23. Comply with the hotel's recycling program.
24. Attendance and punctuality.
25. Verify and maintain control of your employees' work and vacation schedule schedule.
26. Coordinate changes in the work agenda to cover operational needs following established procedures.
27. Monitor regular hours and overtime worked by employees.
28. Verify and ensure the availability of cleaning products and equipment.
29. Prepare monthly inventory, ordering the items necessary for the daily use of the rooms, with the approval of the general manager.
30. Manage guest requests, including VIP amenities, and communicate them to team members.
31. Achieve positive results of rooms waiting to be converted to clean in a timely and efficient manner.
32. Supervise all janitorial employees, hire new employees as needed, and take progressive disciplinary action as appropriate.
33. Maintains a lost and found items area and is responsible for all items.
34. Daily inspection of public areas and employee lockers.
35. Daily team meeting.
36. Comply with the established schedule of "MOD."
Tipo de puesto: Tiempo completo
Sueldo: $32,000.00 al año
Beneficios:
- 401(k)
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Escolaridad:
- High school or equivalent (Obligatorio)
Idioma:
Lugar de trabajo: Empleo presencial
