Top 16 Customer support & client services managers Jobs in Villa Rica, Ga

Call Center Supervisor - WI
Verida Inc —Villa Rica, GA
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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Dispatch Team Lead
Verida Inc —Villa Rica, GA
- Weekends as needed
- Computer literacy
- Writing skills
- Basic math
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11d
Workforce Management Coordinator - WI
Verida Inc —Villa Rica, GA
- Part-time
- Writing skills
- Mid-level
- Experience equivalent to degree accepted
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Special Services Supervisor - WI
Verida Inc —Villa Rica, GA
- Computer literacy
- Writing skills
- Mid-level
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Customer Support Supervisor
Truly Good Foods —Lithia Springs, GA
- Full-time
- English
- Mid-level
- Office
- Health savings account
- Paid holidays
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7d
Special Services Team Lead - WI
Verida Inc —Villa Rica, GA
- Full-time
- Computer literacy
- Writing skills
- Basic math
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Senior Customer Service Representative
Southwire Company LLC —Carrollton, GA
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
6d
Customer Service Team Lead - WI
Verida Inc —Villa Rica, GA
- Weekends as needed
- Computer literacy
- Writing skills
- Basic math
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Customer Service Manager
Alfa Insurance - Jimmy Cooper Agency —Powder Springs, GA
- $33,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid time off
- Opportunities for advancement
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Client Services Manager
Lifeline Animal Project Inc —Atlanta, GA
- $50,000 - $53,000 a year
- Weekends as needed
- Background check
- Mid-level
- High school diploma or GED
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Head of Customer Experience
Stord —Atlanta, GA
- Full-time
- Up to 50% travel
- Travel
- Mentoring

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Check out jobs in cities near your current location, Columbus

Director, Customer Relations
4 Over llc —Columbus, OH
This leader will be responsible for leading and scaling a high-performing customer service team while driving initiatives that enhance the overall customer…
$140,000 - $170,000 a year
Customer Service Supervisor
DHL —Canal Winchester, OH
Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
$60,000 - $90,000 a year
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12d

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Call Center Supervisor - WI

Verida Inc -
Villa Rica, GA

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Staff supervision
Microsoft Excel
Microsoft Outlook
Managing teams in a customer support role
Telephone systems
Call center management

Full Job Description

LOCATION: On-site in Madison, WI

POSITION IS CONTINGENT UPON AWARD OF CONTRACT

SUMMARY:

Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve operational objectives, contractual compliance, service-level expectations, and quality outcomes. Oversees daily team performance, coaching, workforce utilization, employee development, and escalation resolution to ensure exceptional service delivery for members, providers, and clients while maintaining a productive and engaged work environment.

ESSENTIAL FUNCTIONS

Ensure compliance with Call Center policies, procedures, contractual requirements, confidentiality standards, andestablishedoperational practices.
Supervise daily staff performance to ensure calls are handled efficiently, accurately, professionally, and within established service-level expectations.
Monitor call quality, productivity, schedule adherence, and operational performance metrics; provide coaching, mentoring, documented feedback, and targeted retraining to maximize employee performance and development.
Assiststaff in resolving member and provider concerns, complaints, and escalated calls; coordinate service recovery efforts with dispatch and transportation operations as needed.
Manage workforce scheduling activities, including employee training and retraining, vacations, breaks, overtime assignments, shift rotations, coverage planning, and staffing for absences.
Partner with the Call Center Manager to analyze call volume, workload trends, and operational demands; recommend staffing adjustments necessary to achieve service-level and performance goals.
Maintain operational readiness by reinforcing approved scripts, documentation standards, quality requirements, and customer service expectations.

Communicate and collaborate with Call Center leadership and other supervisors to ensure consistent operations, effective resourceutilization, and achievement of departmentalobjectives.
Participate in employee performance evaluations and complete required human resources documentation ina timelyandaccuratemanner.
Perform other duties and responsibilities as assigned.

REQUIRED SKILLS AND ABILITIES

Ability to work well with people. Strong leadership skills.
Exceptional organization and time management skills.
Positive attitude, good judgment, and strong work ethic.
Demonstrate excellent interpersonal communication skills.
Strong computer skills.Proficiencyand speed working in all Microsoft Office products.
Strong organizational skills, including time management and documentation.
Knowledge of telephone call center systems.

QUALIFICATION

Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position.
Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint).
Previoussupervisory experiencepreferred;at least two or more years of Customer Service experience in a Call Center environment.

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Refine Your Search

customer support & client services managers jobs in villa rica, ga

Call Center Supervisor - WI

Dispatch Team Lead

Workforce Management Coordinator - WI

Special Services Supervisor - WI

Customer Support Supervisor

Special Services Team Lead - WI

Senior Customer Service Representative

Customer Service Team Lead - WI

Customer Service Manager

Client Services Manager

Head of Customer Experience

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