Top 5 Head of marketing Jobs in Vineland Nj

Head Coach
Chick-fil-A —Blackwood, NJ
- Full-time
- Mid-level
- Quick service & fast food restaurant
- Marketing

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Head Coach

Chick-fil-A -
Blackwood, NJ

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Job Details

Full-time

Qualifications

Food and beverage product quality management
Food quality maintenance
Cleaning & sanitation management
Kitchen health and safety standards
Physical security
Food service closing procedures
Recipe adherence
Stakeholder engagement
Food service customer order management
Guest relations
Food service health code compliance
Team supervision
Food service opening procedures
Quick service & fast food restaurant experience
Drive-thru operation
Store closing procedures
Coaching
In-person customer service
Store opening procedures
Processing cash transactions
Production safety compliance
Performance feedback (performance evaluation method)
Mid-level
Disciplinary action management
Retail compliance procedures
Food service inventory management
Quality control management
Staff policy implementation
Employee relations management
Customer relationship management

Full Job Description

Head Coaches are responsible for supervising the daily operations of a quick-service restaurant ensuring compliance with company standards in all areas of operation while on duty including production, preparation, customer relations, inventory management, team management, financial accountability, quality of products and services, etc.. Head Coaches are required to open/close the restaurant, following proper procedures. Head Coaches oversee a bucket of the business (ex. Drive-Thru, Marketing, Food Safety, etc.) that they will be held responsible for at all times. A person in this position can work Front of the House or Back of the House and must:

Develop SMART goals and plans of action to achieve those goals for their bucket

Communicate effectively with bucket members, keeping them engaged

Track the progress of their bucket consistently

Achieve SMART goals set forth for their bucket

Ensure all employees follow recipes and read tickets to accurately prepare all orders

Ensure all employees work at a pace to maintain established speed of service guidelines

Execute proper security, cash handling, and control procedures

Ensure all employees are following all cash handling procedures

Ensure all employees are following all food safety requirements

Monitor overall facility cleanliness

Handle complex guest issues that may arise

Maintain a positive work environment and positive work relationships

Treat all employees with respect while providing them with direction and feedback

Handle employee performance issues and policy/procedure violations

Strictly adhere to all company policies and procedures and hold all employees accountable for following all policies and procedures

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