Top 5 Call center director Jobs in Vineyard, Ut

Call Center Director
Serenity Mental Health Centers —Lehi, UT
- Full-time
- 6 years
- Travel
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Director of Customer Service
NEOGOV —Draper, UT
- Full-time
- Google Workspace
- Office
- 8 years
- Paid parental leave
- Health insurance
7d
Director, Customer Care
Verisk —Lehi, UT
- Full-time
- Hybrid work
- 18 years or older
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
1d
Global Director, Workforce Management
Lifewave Inc —Draper, UT
- Full-time
- PMP
- 5 years
- Office
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Director of Education
Universal Technical Institute —West Jordan, UT
Join us in shaping the minds of future industry professionals, ensuring top-notch programs, and driving innovation towards excellence.
$110,000 - $120,000 a year
Director of Customer Success Operations
Securly —Salt Lake City, UT
By turning data into meaningful, actionable intelligence, Securly enables schools to identify risk earlier, reduce harmful incidents, and strengthen student…
Up to $165,000 a year
Quick Apply
3d

I want to receive the latest job alert for call center director in vineyard, ut

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center director jobs near vineyard, ut

Call Center Representative jobs in Lehi, UT

Workforce Manager jobs in Georgia

Project Manager Pmp jobs in Boston, MA

Workforce Manager jobs in Kansas City, MO

Household Manager jobs in Denver, CO

Project Manager jobs in Washington, DC

Workforce Manager jobs in Houston, TX

Workforce Manager jobs in St. Louis, MO

Sales Representative jobs in Nashville, TN

Customer Service Representative jobs in Wesley Chapel, FL

Call Center Representative jobs in Delray Beach, FL

Call Center Representative jobs in Boca Raton, FL

Call Center Representative jobs in Las Vegas, NV

Call Center Representative jobs in Rockford, IL

Customer Service Representative Remote jobs in Rancho Cucamonga, CA

Remote Sales Representative jobs in Boston, MA

Funeral Director jobs in Florida

Director Of Customer Service jobs in Ponte Vedra Beach, FL

Director Of Customer Service jobs in Knoxville, TN

Director Of Food Beverage jobs in Las Vegas, NV

Call Center Director

Serenity Mental Health Centers -
Lehi, UT

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Life insurance
Paid sick time

Qualifications

Email customer support
Managing teams in a customer support role
Phone communication
Team leadership
Coaching
Performance management strategy

Full Job Description

Call Center Director

At Serenity, our mission is to help patients take back their lives by delivering innovative, alternative treatment options for a wide range of mood disorders. Our call center team plays a vital role in fulfilling this mission, serving as the first point of contact and setting the foundation for an exceptional patient experience.

As the Call Center Director, you will lead a rapidly growing team that supports multiple physician practices across the country. You will be responsible for overseeing critical centralized processes, driving operational excellence, collaboration with our sales and marketing lead generation strategies, and ensuring every interaction reflects our people-centric, patient-focused values. This is a meaningful opportunity to make a lasting difference for individuals who need it most.

Responsibilities

Provide strategic leadership and daily oversight to Patient Care Coordinator team, ensuring efficient, high-quality operations.
The patient coordination team includes phone agents, escalations, back-office functions across multiple sites and states.
Proven ability to foster well-balanced sales and patient centric outcomes.
Manage full-cycle talent processes, including hiring, training, coaching, development, performance management, and retention.
Identify trends, uncover root causes, and recommend solutions to improve team performance, drive engagement, and enhance the patient experience.
Leverage data to monitor, evaluate, and improve complex processes and workflows.
Establish and exceed key department metrics, performance standards, and operating policies.
Streamline service level expectations and ensure team adherence to quality and responsiveness requirements. Experience in WFM (RTA and Forecasting).
Build and scale the Customer Care function as the organization continues rapid expansion across the US.
Foster a culture of compassion, accountability, and excellence aligned with Serenity’s mission and values.

Qualifications

6–10 years of Director level experience leading large teams in a high-growth, sales and service-driven environment; startup or early-stage company experience strongly preferred.
Proven experience within a call center or high-volume inbound communications environment across multiple channels (phone, AI, email, chat, social).
Strong ability to identify, coach, and measure critical competencies and performance metrics.
Genuine passion for supporting individuals struggling with mental health challenges.
Demonstrated judgment and decision-making skills, with the ability to prioritize effectively in a fast-paced environment.
Alignment with Serenity’s mission and ability to translate it into operational priorities.
Self-driven, proactive, exceptional attention to detail, and motivated by continuous improvement.
Excellent customer service, communication, and problem-solving skills.
Comfortable communicating and collaborating with professionals at all levels.
Ability to travel as business needs requires, currently averages 1 week per month.

Benefits

Competitive pay
Medical, dental, and vision insurance (Serenity covers 90% of the premium)
Life insurance
Flexible Spending Account (FSA)
Paid time off, Sick pay, and 401(k)
10 paid major holidays
Bi-weekly paid team treats & lunches
Onsite fitness center

Who We Are

Serenity Healthcare empowers patients with advanced medical technologies that provide long-term relief—even when traditional treatments have not succeeded. We are deeply committed to delivering the highest-quality patient experience. This commitment starts with our people.

We invest in our employees and foster a culture that is people-centric, collaborative, positive, proactive, and rich with opportunities for both personal and professional growth.

Quick Apply

Refine Your Search

call center director jobs in vineyard, ut

Call Center Director

Director of Customer Service

Director, Customer Care

Global Director, Workforce Management

More jobs to discover

I want to receive the latest job alert for call center director in vineyard, ut

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected