Top 3 Front desk operations supervisor Jobs in Virgin Islands

Front Desk Operations Supervisor
The Westin St. John Resort Villas —St John, VI
- $24.60 an hour
- Weekends as needed
- Mid-level
- Hotel
- Free parking
- Health insurance
1d
Guest Relations Manager
Marriott International, Inc —St Thomas, VI
- $61,000 - $77,000 a year
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- On-the-job training
7d
Housekeeping Supervisor
GRAPETREE SHORES, INC —Christiansted, VI
- $18 an hour
- Full-time
- Mid-level
- Hotel
Quick Apply

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Guest Relations Manager
Marriott International, Inc —St Thomas, VI
High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. Sets a positive example for guest relations.
$61,000 - $77,000 a year
7d
General Manager, Resort & Marina
Sapphire Beach Resort and Marina —St Thomas, VI
Excellent communication skills and the ability to build trusted relationships with owners, Boards members, employees, contractors, and guests.
$100,000 - $120,000 a year
Quick Apply
7d

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Front Desk Operations Supervisor

The Westin St. John Resort Villas -
St John, VI

Apply Now

Job Details

Full-time
$24.60 an hour
1 day ago

Benefits

Free parking
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Vision insurance
Employee discount
Credit union membership

Qualifications

Employee relationship building

Full Job Description

Hourly Rate: $24.60

Regular Full-time position

Shift:1st/2nd: Must be available weekends and holidays

Hourly Wage: $24.60

REGULAR FULL-TIME BENEFITS:

Where great benefits lead to a life fulfilled:
Competitive pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities

Site Specific Perks:

Free on-site parking

Complimentary soft drinks (soda machine in cafeteria)

Complimentary lunch, dinner, and tea and coffee in the morning

Work shoe credit through Shoes for Crews twice a year

Hats, sunscreen, and jackets are provided for those working outdoors, as needed

“Way to Go” Incentive - $ deposited onto Wisely card

Quarterly celebrations - Brand Champion nominations

Monthly birthday recognition, monthly incentive for guest recognition, monthly department team building events

Free ferry rides through hotel’s ferry or full reimbursement if public ferry is needed to get to work (conditions apply)

Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

Discounted Parking in Red Hook

Complimentary excursions with Cruz Bay Water Sports

JOB SUMMARY

Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

CORE WORK ACTIVITIES

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
Anticipate and address guests' service needs.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other duties as assigned.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Apply Now

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