Overview
At Office Depot, the Retail Team Lead is a part-time role providing “total solutions” to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time ‘Key Carrier’ for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
Primary Responsibilities:
Print Sales and Services:
- Responsibility in the Print function to support efficient operation while driving overall store sales.
- Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
- Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
Operational Efficiency:
- Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
- Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
- Ensures compliance with company policies, procedures, and practices; and supports the company’s loss prevention efforts. Performs other duties as assigned.
- Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Client Engagement:
- Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
- Supports community outreach initiatives to drive client/customer retention.
- Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
- Performs other duties as assigned.
External Key Carrier and Leader on Duty:
- Ensuring the safety and security of the building and associates during the absence of the management team.
- In partnership with all associates, ensure regular loss prevention compliance.
- Performing opening or closing responsibilities.
- This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store’s alarm system, and processes for opening or closing the store.
- May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
- Other duties as deemed necessary
Education & Experience:
- High school diploma or equivalent preferred
- 1–3 years related experience; sales and/or customer service preferred
- Basic computer skills; able to use job-related technology and POS systems
- Attention to detail and, ideally, experience in Print Services
Skills & Competencies:
- Advanced selling skills and strong customer focus
- Excellent verbal and written communication; strong interpersonal skills
- Positive, engaging, and adaptable in a changing environment
- Demonstrates integrity, accountability, and trust
- Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge
About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The salary range for this role is 15 to 17, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.
