Top 8 Call center analyst Jobs in Virginia

Workforce Analyst
HopeLink Behavioral Health —Oakton, VA
- $60,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Administrative experience
- Analysis skills
- 403(b) matching
- Paid holidays
Quick Apply
Call Center Report Analyst
ITCON Services —Vienna, VA
- Hybrid work
- 5 years
- SQL
- Bachelor's degree
Quick Apply
Contact Center Quality Analyst Lead
Integral —Tysons Corner, VA
- $105,000 - $120,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
Desktop Remote Analyst
Iron Bow Technologies —Richmond, VA
- $19.00 - $22.50 an hour
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
10d
Contact Center Systems / Reporting Analyst
STRUCTION SOLUTIONS —Quantico, VA
- $18 - $19 an hour
- Call employer
- Azure
- HIPAA
- Mid-level
Quick Apply
Customer Communications Center (CCC) Supervisor (Management Analyst II)
Fairfax County Government —Fairfax, VA
- $70,149.87 - $122,762.22 a year
- 12 hour shift
- Microsoft Outlook
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
4h
CONSTRUCTION TECHNOLOGY SUPPORT ANALYST
Carter Machinery Company, Inc. —Salem, VA
- $21.56 - $27.10 an hour
- Civil engineering
- Ability to walk for extended periods
- Mid-level
- Disability insurance
- Health insurance

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Call Center Report Analyst
ITCON Services —Vienna, VA
The Reports Analyst plays a critical role in translating contact center data (calls, emails, performance metrics) into meaningful insights for both internal…
Quick Apply
Workforce Analyst
HopeLink Behavioral Health —Oakton, VA
The Workforce Analyst supports the Crisis Services program by ensuring adequate staffing and workforce readiness through real-time monitoring, data analysis,…
$60,000 - $65,000 a year
Quick Apply

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call center analyst jobs near virginia

Workforce Analyst

HopeLink Behavioral Health -
Oakton, VA

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Benefits

403(b) matching
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
403(b)

Qualifications

Confidential information handling

Full Job Description

For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where hope is accessible to all. Through high-quality mental health services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can achieve well-being and a sense of belonging.

SUMMARY STATEMENT OF POSITION:

The Workforce Analyst supports the Crisis Services program by ensuring adequate staffing and workforce readiness through real-time monitoring, data analysis, and workforce planning. This role is responsible for reviewing and reporting attendance trends, schedule adherence, and staff availability, and plays a key role in supporting service continuity across multiple shifts. The Workforce Analyst is a critical resource in maintaining operational efficiency, ensuring that schedule changes, leave requests, and staffing shortages are tracked, documented, and escalated appropriately.

WHAT WE OFFER:

Meaningful Work: Make a real difference in the lives of others.
Competitive Salary: $60000 - $65000 per year
Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
Supportive Environment: Join a dedicated team committed to providing high-quality care.

SCHEDULE & LOCATION:

Shifts available: 2 PM - 10:30 PM Tuesday through Saturday.
Fully Remote

PRIMARY DUTIES:

Workforce Monitoring & Reporting

Monitor daily attendance, schedule adherence, and shift coverage across the Crisis Services workforce.
Track and report patterns in attendance, including call-outs, tardiness, early departures, and no-shows.
Generate and maintain weekly and monthly workforce reports for internal review by leadership.

Leave & Schedule Requests

Review and process employee leave requests and schedule change requests in accordance with agency policies.
Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or escalate leave requests as needed.
Maintain up-to-date records of time-off balances, shift swaps, and other scheduling adjustments.

Staffing Coordination

Identify and report staffing shortages or schedule gaps in real time and recommend coverage solutions.
Collaborate with leadership to support proactive staffing planning, especially during high-volume periods or known gaps (e.g., holidays, weekends).

Communication & Documentation

Notify Supervisors of attendance concerns, shift deviations, or patterns requiring follow-up.
Document all communications and workforce changes accurately in relevant workforce management systems.
Ensure confidentiality and compliance with HR and organizational policies.

ESSENTIAL COMPETENCIES:

Accountability and follow-through
Data-driven decision-making
Problem-solving and adaptability
Clear and timely communication
Service-oriented mindset

QUALIFICATIONS:

Bachelor's degree preferred. In lieu of a Bachelor's, 2+ years of experience in a call center environment, with experience in workforce management, ACD, IVR, and WFM systems.
1-2 years of experience in scheduling, workforce management, and analysis, or administrative coordination
Strong attention to detail, organizational skills, and ability to handle confidential information.
Proficient in Excel and scheduling platforms.
Strong written and verbal communication skills.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.

Ready to Join Our Mission?

If you're passionate about helping people achieve mental wellness, we encourage you to apply!

HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.

'Where Hope Meets Help.'

Quick Apply

Refine Your Search

call center analyst jobs in virginia

Workforce Analyst

Call Center Report Analyst

Contact Center Quality Analyst Lead

Desktop Remote Analyst

Contact Center Systems / Reporting Analyst

Customer Communications Center (CCC) Supervisor (Management Analyst II)

CONSTRUCTION TECHNOLOGY SUPPORT ANALYST

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