Top 1464 Customer experience coordinator Jobs in Virginia

Pharmacy Prior Authorization Coordinator I
Sentara Health Administration, Inc. —Virginia Beach, VA
- $19.04 - $31.73 an hour
- Overtime
- Remote
- High school diploma or GED
- 1 year
- Entry level
- 403(b) matching
- Paid parental leave
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Customer Experience Coordinator - Falls Church, VA
Veterinary Emergency Group (VEG) —Falls Church, VA
- Weekends as needed
- Hospital
- Computer skills
- 1 year
- Travel reimbursement
- Continuing education credits
3d
Workplace Experience & Executive Coordinator (6680)
MetroStar —Reston, VA
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid training
- Paid holidays
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LPN- Intake Coordinator
Sentara Northern Virginia Medical Center (legal name: Potomac Hospital Corporation of Prince William) —Woodbridge, VA
- Full-time
- Nursing
- Mid-level
- LPN
- 403(b) matching
- Paid parental leave
Quick Apply
5d
Telehealth Coordinator Lead
CorVel Corporation —Glen Allen, VA
- $19.24 - $31.04 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
Lease Admin Coordinator II - REMOTE
Ryder System —Richmond, VA
- $18.25 - $18.50 an hour
- Remote
- Research
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Recruiting Coordinator
Angi —Alexandria, VA
- $50,000 - $75,000 a year
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Coordinator (Relief) - Chantilly, VA
Veterinary Emergency Group (VEG) —Chantilly, VA
- Weekends as needed
- Computer skills
- ER
- 1 year
- Flexible schedule
- Referral program
Customer Experience Coordinator (Relief) - Leesburg, VA
Veterinary Emergency Group (VEG) —Leesburg, VA
- Weekends as needed
- Computer skills
- ER
- 1 year
- Flexible schedule
- Referral program
Supply Chain Operations Coordinator
VHC Health —Alexandria, VA
- $64,001.60 - $112,611.20 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Admissions Coordinator
Heritage Hall Healthcare & Rehab Centers —Leesburg, VA
- $28.85 - $33.66 an hour
- Full-time
- Microsoft Excel
- Customer service
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
1d
Front Office Coordinator & Insurance Administrator
Vienna Family Dental —Vienna, VA
- $28 - $32 an hour
- Full-time
- Dental office
- Administrative experience
- Typing
- Paid holidays
- Health insurance
Quick Apply
Customer Experience Coordinator (Part Time) - Falls Church, VA
Veterinary Emergency Group (VEG) —Falls Church, VA
- Part-time
- Computer skills
- 1 year
- No travel
- Travel reimbursement
- Continuing education credits
1d
PFA Program Coordinator
University of Virginia —Charlottesville, VA
- $86,314 - $122,924 a year
- Full-time
- Mid-level
- Bachelor's degree
- Military encouraged
- Disability insurance
- Health insurance
Human Resources Operations Coordinator
American Society of Clinical Oncology —Alexandria, VA
- $29.79 - $39.18 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Health savings account
- Paid holidays
Pediatric ECMO Coordinator (Falls Church, VA)
Innovative ECMO Concepts —Falls Church, VA
- $130,000 - $155,000 a year
- Full-time
- Nursing
- Anatomy knowledge
- Microsoft Excel
- AD&D insurance
- Disability insurance
Quick Apply
Display Coordinator
Haverty Furniture Companies, Inc —Fredericksburg, VA
- From $17 an hour
- Full-time
- Merchandising
- Trade school
- Cleaning
- Health insurance
- Dental insurance
Quick Apply
Roll Off Coordinator
kmG Hauling, Inc. —Sterling, VA
- $24 - $25 an hour
- Overtime
- Spanish
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Sales and Event Coordinator
Stone Tower Winery —Leesburg, VA
- $16 - $22 an hour
- Weekends as needed
- Microsoft Excel
- Customer service
- Ability to lift 50 pounds
- Flexible schedule
Quick Apply
Supplier Project Coordinator
Austal USA Advanced Technologies, Inc. —Charlottesville, VA
- Full-time
- Background check
- 18 years or older
- Microsoft Excel
Quick Apply
1d

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Pharmacy Prior Authorization Coordinator I

Sentara Health Administration, Inc.
Virginia Beach, VA

Quick Apply

Job Details

Full-time
$19.04 - $31.73 an hour

Benefits

403(b) matching
Paid parental leave
Caregiver leave
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
403(b)
Life insurance
Pet insurance

Qualifications

Decision making

Full Job Description

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Sentara Health Plans is looking to hire Pharmacy Prior Authorization Coordinator 1:

This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming

Shift: Monday- Friday from 8:00am to 8:00pm and must be flexible to work on weekends.

The Pharmacy Prior Authorization Coordinator I is responsible for delivering high-quality customer service by answering and managing calls from members, provider offices, and pharmacies. This role supports the processing of prior authorization (PA) requests for pharmacy benefit medications, ensuring accuracy, compliance with regulatory and clinical guidelines, and alignment with client performance standards. The Coordinator I works under general supervision, using established protocols and systems to support timely, efficient, and accurate PA determinations.

This role uses various business systems and tools to retrieve information, analyze requests, and enter prior authorization data required for claims adjudication. The Coordinator I applies reasoning skills to identify incomplete information and determine appropriate actions based on client-specific criteria and clinical protocols (e.g., approve, pend, refer for clinical decision). The position interacts regularly with internal teams and external stakeholders to ensure consistent, high-quality service delivery. Work is performed under general supervision, with reliance on documented procedures, training, and prior experience to guide day-to-day activities.

Key Responsibilities

Verify member insurance eligibility and pharmacy benefit coverage.

Communicate with members and providers regarding basic pharmacy inquiries and PA status.

Accurately enter and process prior authorization (PA) requests into the system, prioritizing appropriately.

Ensure PA requests are processed and finalized within required turnaround times (TAT) and client Performance Guarantees (PGs), using provided clinical guidelines.

Review medication history and assess for formulary alternatives and “tried and failed” drugs.

Document all relevant PA information clearly and accurately, including approval or denial rationale.

Send PA status updates to providers and pharmacies via fax or other required methods.

Adhere to defined roles and responsibilities related to clinical decision-making boundaries.

Meet or exceed productivity and accuracy targets for PA processing.

Coordinate with members, providers, and pharmacies to obtain missing information or clarification.

Make outbound calls to gather additional information or respond to inquiries related to PAs, clinical programs, or claim adjudication.

Collaborate with Pharmacy Concierge teams to resolve questions or issues related to PA processing or pharmacy benefits.

Maintain strict confidentiality and security of all member and PA-related data, following applicable protocols for data handling and storage.

In addition to the above responsibilities, other duties may be assigned.

Education

High School Diploma or GED strongly preferred.

Experience

1 year healthcare experience required.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $19.04/HR – $31.73/HR. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities

Benefits: Caring For Your Family and Your Career

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Quick Apply

Refine Your Search

customer experience coordinator jobs in virginia

Pharmacy Prior Authorization Coordinator I

Customer Experience Coordinator - Falls Church, VA

Workplace Experience & Executive Coordinator (6680)

LPN- Intake Coordinator

Telehealth Coordinator Lead

Lease Admin Coordinator II - REMOTE

Recruiting Coordinator

Customer Experience Coordinator (Relief) - Chantilly, VA

Customer Experience Coordinator (Relief) - Leesburg, VA

Supply Chain Operations Coordinator

Admissions Coordinator

Front Office Coordinator & Insurance Administrator

Customer Experience Coordinator (Part Time) - Falls Church, VA

PFA Program Coordinator

Human Resources Operations Coordinator

Pediatric ECMO Coordinator (Falls Church, VA)

Display Coordinator

Roll Off Coordinator

Sales and Event Coordinator

Supplier Project Coordinator

I want to receive the latest job alert for customer experience coordinator in virginia

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