Top 4166 Customer experience leader Jobs in Virginia

Lead Administrative Assistant
Genworth —Richmond, VA
- $68,900 - $103,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Loan repayment program
Team Lead - Customer Support
Verisign —Reston, VA
- $99,000 - $134,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Bachelor's degree
- Mentoring
Quick Apply
3d
Customer Support Lead
SteerBridge —Vienna, VA
- $100,000 - $115,000 a year
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
MRI Technologist, Team Lead, Outpatient
UVA Imaging - Charlottesville, VA —Charlottesville, VA
- $33 - $60 an hour
- Full-time
- Mid-level
- 3 years
- Clinic
Quick Apply
MECHANIC TECHNICIAN LEAD
Carter Machinery Company, Inc. / CMCO —Sterling, VA
- $40 - $51 an hour
- Weekends as needed
- Mechanic experience
- Customer service
- Heavy equipment operation
- Disability insurance
- Health insurance
Software Product Lead- bilingual Korean
Cesna Recruitment —Vienna, VA
- $100,000 - $150,000 a year
- Full-time
- Computer Science
- 5 years
- Mentoring
- Health insurance
- 401(k)
Quick Apply
Lead Tile Installer / Tile Setter / Tile Repair & Grout Restoration Technician
The Grout Medic of Northern Virginia —Woodbridge, VA
- $60,000 - $90,000 a year
- Full-time
- Background check
- Clean driving record
- Construction site
- Fuel card
- 401(k)
Quick Apply
Engineering Team Lead
Thermo Systems LLC —Reston, VA
- Full-time
- 7 years
- Bachelor of Science
- Travel
- Travel reimbursement
- Tuition reimbursement
Quick Apply
Floatation Therapy Spa Assistant Team Lead
TrueREST Alexandria —Alexandria, VA
- $18 - $19 an hour
- 8 hour shift
- 5 years
- Mid-level
- 3 years
- Employee discount
- Flexible schedule
Quick Apply
7d
Lead Technician - A Level Diesel
TMI Truck and Equipment A Baltimore Potomac Truck Group —Norfolk, VA
- $35 - $40 an hour
- Full-time
- Dealership
- Customer service
- CDL
- Paid holidays
- Health insurance
Quick Apply
Machine Shop Lead (Engineering Technician VI)
Bowhead —Dahlgren, VA
- $56.81 an hour
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- 11+ years
- Paid holidays
- Paid sick time
HVAC Lead Install Technician
M.E. Flow Inc —Lorton, VA
- Full-time
- Clean driving record
- Management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Lead Mobile Diesel Technician
Cox Fleet —Manassas, VA
- Background check
- 5 years
- DOT physical examination
- Health insurance
- Dental insurance
Quick Apply
Branch Leader
The Bank of Southside Virginia —Wakefield, VA
- From $50,000 a year
- Full-time
- Background check
- Management
- Customer service
- Health savings account
- Health insurance
Quick Apply
Sales Team Lead
Virginia Beach Business Firm —Chesapeake, VA
- $55,000 - $70,000 a year
- Full-time
- In-person
- Entry level
- Employee discount
- Professional development assistance
Quick Apply
9d
Digital Forensics Lead
Agile Defense —Reston, VA
- $160,000 - $175,000 a year
- Hybrid work
- Computer science
- Computer Science
- 5 years
Quick Apply
Cyber Threat Intelligence Lead
Agile Defense —Reston, VA
- $155,000 - $180,000 a year
- Hybrid work
- Computer science
- 7 years
- Computer Science
Quick Apply
Parrish Services - Lead HVAC Installer
Parrish Services —Manassas, VA
- $25 - $35 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Store discount
- Paid holidays
Quick Apply
Vulnerability Assessment (VA) Team Lead
Agile Defense —Reston, VA
- $155,000 - $180,000 a year
- Hybrid work
- Computer science
- Computer Science
- 5 years
Quick Apply
Incident Response Team Lead
Agile Defense —Reston, VA
- $155,000 - $180,000 a year
- Hybrid work
- Computer science
- Computer Science
- 5 years
Quick Apply

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Lead Administrative Assistant

Genworth -
Richmond, VA

Apply Now

Job Details

Full-time
$68,900 - $103,000 a year

Benefits

Paid holidays
Loan repayment program
Disability insurance
Health insurance
401(k)
Tuition reimbursement
Paid time off
Family leave
Employee assistance program
Gym membership
Volunteer time off

Qualifications

Executive administrative support
Customer inquiry handling
High school diploma or GED

Full Job Description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:
• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE
Lead Administrative Assistant

This role is not eligible for sponsorship.

LOCATION
Richmond, Virginia

A Hybrid schedule of both Remote and In-Office days is required. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST.

YOUR ROLE
In this role, you will provide executive administrative support to the SVP, Engineering, Insurance & Operations and their leadership team. The ideal candidate will exhibit a high level of professionalism and integrity, with an emphasis on confidentiality, as well as exceptional communication skills, organizational effectiveness, the ability to manage multiple priorities, and strong attention to detail. This individual will serve as a trusted partner who helps drive operational excellence, team engagement, and execution across a complex technology organization.

What You Will Be Doing
• Professionally manage incoming requests from internal and external stakeholders
• Maintain executive calendars and coordinate complex scheduling across multiple leaders, teams, and business partners
• Improve leader effectiveness by organizing priorities, preparing meeting agendas, managing action items, and coordinating pre-read materials
• Support leadership operating rhythms, including staff meetings, business reviews, talent discussions, town halls, and organizational communications
• Coordinate meetings and events; schedule and manage logistics for leadership meetings, offsite events, workshops, and team engagement activities
• Partner to coordinate cross-functional initiatives and ensure timely follow-up on key commitments
• Assist in the preparation of executive presentations, communications, reports, and other materials for senior leadership audiences
• Track organizational priorities, key deliverables, and executive action items to help drive accountability and execution
• Identify and implement administrative and operational process improvements that increase efficiency and effectiveness across the organization
• Manage purchase requisitions, purchase orders, invoices, subscriptions, professional memberships, and other administrative processes
• Manage expense reports in compliance with organizational policies
• Coordinate and schedule travel arrangements including airfare, hotel accommodations, and itineraries
• Assist with onboarding new associates and contractors, including technology access, workspace coordination, and orientation activities
• Support workforce planning, organizational updates, recognition programs, and employee engagement activities across the team
• Organize and maintain departmental records, documentation, organizational charts, leader materials, and operating procedures
• Work closely with other Administrative Assistants and Executive Assistants to provide back-up support and ensure seamless leadership coverage
• Exhibit superior customer service by responding to emails, requests, and inquiries promptly and professionally
• Complete special projects and assignments as requested

What You Bring
• High School Diploma required; Associate's or Bachelor's degree preferred
• Minimum of 10 years of senior-level administrative or executive support experience in a fast-paced corporate environment
• Demonstrated experience supporting senior leaders and their teams
• Exceptional communication skills, executive presence, and a proactive approach to written and verbal communications
• Ability to effectively process large amounts of information, identify key priorities, connect related topics, and provide concise summaries and recommendations
• Demonstrated ability to manage highly sensitive and confidential information with professionalism and discretion
• Exceptional organizational, project management, prioritization, and follow-through skills
• Ability to manage competing priorities in a dynamic environment while maintaining a high degree of accuracy and attention to detail
• Strong judgment and decision-making skills, including the ability to anticipate needs and proactively resolve issues
• Strong proficiency in PowerPoint, Excel, Word, Outlook, Teams, and other Microsoft Office applications
• Ability to work independently while building effective partnerships across leadership teams and support functions
• Proven problem-solving skills and a continuous improvement mindset
• Experience supporting organizational communications, leadership meetings, employee engagement activities, and large-scale team events
• Ability to maintain flexibility and adaptability in a rapidly changing environment
• Willingness to travel occasionally in support of the executive and business needs

ADDITIONAL INFORMATION

National Range: $68,900 - $103,000

Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.

Employee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.
• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

Apply Now

Refine Your Search

customer experience leader jobs in virginia

Lead Administrative Assistant

Team Lead - Customer Support

Customer Support Lead

MRI Technologist, Team Lead, Outpatient

MECHANIC TECHNICIAN LEAD

Software Product Lead- bilingual Korean

Lead Tile Installer / Tile Setter / Tile Repair & Grout Restoration Technician

Engineering Team Lead

Floatation Therapy Spa Assistant Team Lead

Lead Technician - A Level Diesel

Machine Shop Lead (Engineering Technician VI)

HVAC Lead Install Technician

Lead Mobile Diesel Technician

Branch Leader

Sales Team Lead

Digital Forensics Lead

Cyber Threat Intelligence Lead

Parrish Services - Lead HVAC Installer

Vulnerability Assessment (VA) Team Lead

Incident Response Team Lead

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