Top 114 Direct support manager Jobs in Virginia

Client Operations Manager
Quest Diagnostics —Chantilly, VA
- From $93,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Community Service Lead
Makom —Reston, VA
- $27.56 - $32.31 an hour
- Background check
- Computer literacy
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Adult Day Support Manager
Great Day Residential —Chesterfield, VA
- $50,000 - $60,000 a year
- Full-time
- English
- Mid-level
- Residential
- Paid time off
Quick Apply
8d
Division Manager
Chimes of Virginia, Inc —Fairfax, VA
- $85,000 a year
- On call
- Residential
- Mentoring
- Recruiting
Team Lead - Direct Support Professional
Choice Respect Independence - CRi —Springfield, VA
- $25 - $27 an hour
- Full-time
- Heavy lifting
- 5 years
- Writing skills
- Paid training
- Health insurance
Quick Apply
Residential Aide Supervisor
Mainspring Recovery —Dumfries, VA
- $52,000 - $60,000 a year
- Full-time
- Current TB test
- Inventory management
- Customer service
Quick Apply
Assistant Program Manager
ST MARYS HOME —Norfolk, VA
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Residential
Quick Apply
Client Engagement Lead
Freddie Mac —McLean, VA
- $129,000 - $193,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
6d
Program Manager
Access Star —Manassas, VA
- Full-time
- Research
- Mid-level
- Residential
Quick Apply
Behavioral Health Supervisor
BrightView LLC —Harrisonburg, VA
- $65,000 - $80,000 a year
- Full-time
- Licensed Clinical Social Worker
- LPC
- Microsoft Office
- Disability insurance
- Health insurance
Behavioral Health Supervisor
BrightView LLC —Winchester, VA
- $65,000 - $85,000 a year
- Full-time
- Licensed Clinical Social Worker
- LPC
- Microsoft Office
- Disability insurance
- Health insurance
Regional Program Manager
Heart Havens Inc —Richmond, VA
- $65,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CPR Certification
- Microsoft Excel
Quick Apply
13d
Residential Manager – Nelson (Lovingston)
The Arc of the Piedmont —Lovingston, VA
- $57,000 - $65,000 a year
- Weekends as needed
- Management
- Caregiving
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Residential Manager – Crozet
The Arc of the Piedmont —Crozet, VA
- $57,000 - $65,000 a year
- Weekends as needed
- Management
- Caregiving
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
ACT Team Lead
Tesseract VA —Richmond, VA
- $85,000 - $110,000 a year
- Weekends as needed
- LMFT
- Doctoral degree
- Licensed Clinical Social Worker
- Health insurance
- Paid time off
Quick Apply
10d
Lead Residential Service Provider
Alleghany Highlands Community Services —Covington, VA
- $45,000 - $60,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Residential
- Health savings account
- Paid holidays
Quick Apply
8d
Care Team Manager
Beacon Specialized Living —Bristow, VA
- $56,000 a year
- Mid-level
- High school diploma or GED
- Contracts
Quick Apply
ADAPT Supervisor (Behavioral Health Supervisor)
Fairfax County Government —Fairfax, VA
- $84,670.14 - $148,172.75 a year
- Full-time
- LMFT
- Nursing
- Doctoral degree
- Health insurance
- Dental insurance
Memory Care Program Supervisor – Senior Living
Sunrise Senior Living —Fort Belvoir, VA
- $22.15 - $27.75 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Organizational skills
- Paid holidays
- Health insurance
House Supervisors
ACCESSSTAR COMMUNITY LIVING SERVICES —Stafford, VA
- Full-time
- Mid-level
- Administrative experience
- Bachelor's degree

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Client Operations Manager

Quest Diagnostics -
Chantilly, VA

Quick Apply

Job Details

Full-time
From $93,200 a year

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Matching gift program
Flextime
Vision insurance
Opportunities for advancement

Qualifications

Customer communication
Team supervision
Task prioritization

Full Job Description

Client Operations Manager - Chantilly, VA, Monday to Friday, 8:00 AM to 4:30 PM

Pay range: $93,200+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

Manage and direct all aspects of the customer service call center operations for assigned sites.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Responsible for the supervision, coaching, monitoring, training and performance management of assigned staff.
Implement and review relevant processes, policies, and standard operating procedures.
Responsible for service issue resolution, reduction in service defects, problem tracking/reporting for sales representatives and others.
Facilitates cross-functional initiatives to reduce defects and improve processes.
Partners with other internal departments (Sales, Billing, IT and all laboratory operations) to establish relationships and problem-solving processes that are seamless to the external customer.
Ensure efficient and effective daily client communications of samples being held for TIQs as well as ensuring timely client communication of Priority values, STATs and TNPs per SOP.
Consolidate reports of daily, weekly and monthly trends. Report all relevant statistics to senior management.
Follow-up with laboratories regarding challenges with test status or results.
Identify and follow-up on IT related issues and make recommendations for service enhancements by submitting LIS RFS documentation.
Identify and follow-up with IT regarding telecom problems including service enhancements.
Oversees on-boarding of new clients to ensure smooth transition and favorable assimilation into Quest.
Develop strategies for addressing chronic service failures to facilitate permanent resolution.
Ensures compliance with the established quality standards and actively participates in monitoring corrective action and its effectiveness.
Oversees analysis of account problems and expedites their resolution; establishes practices to support field representatives with managing their account activity, problem resolution, and monitoring of key accounts.
Oversee execution of customer satisfaction survey process, client communications, and monitoring of key or “at risk” accounts and management reporting.
Ensure department compliance with all company policies and government regulations.
Analyze business needs to forecast budgetary requirements and prepare budget report as required. Monitor department expenses and keep spending in line with budget.
Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Required Work Experience:

Minimum of five (5) years of professional experience in a leadership role in a customer service environment AND

Preferred Work Experience:

Minimum of five (5) years previous clinical laboratory experience preferred.

Physical and Mental Requirements:

Sitting for long periods of time.
Repeating motions that may include the wrists, hands and/or fingers. (Typing)

Knowledge:

Proper telephone etiquette to handle customer inquiries.
Basic knowledge of operating office equipment.
Broad understanding of the laboratory business and its service requirements
Thorough knowledge of the laboratory’s operations.
Comprehensive knowledge of medical and laboratory terminology.
Understand the importance of Quality Service and how it is measured.

Skills:

Excellent leadership, interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
Ability to foster a positive and productive work environment by building, leading and motivating the team.
Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.
Strong organizational skills.
Ability to analyze and solve problems.
Ability to maintain professional and tactful manner in stressful situations.
Exhibit comfortable interaction with technical staff and other departments.
Ability to deal with client information in a confidential manner

Education

Bachelor’s Degree Bachelor’s Degree in a Life Science, Business, Customer Relations or related field. In lieu of degree, years of equivalent, relevant experience will be considered. (Required)

Licenses and Certifications

Six Sigma Certified Green Belt (Preferred)

Quick Apply

Refine Your Search

direct support manager jobs in virginia

Client Operations Manager

Community Service Lead

Adult Day Support Manager

Division Manager

Team Lead - Direct Support Professional

Residential Aide Supervisor

Assistant Program Manager

Client Engagement Lead

Program Manager

Behavioral Health Supervisor

Behavioral Health Supervisor

Regional Program Manager

Residential Manager – Nelson (Lovingston)

Residential Manager – Crozet

ACT Team Lead

Lead Residential Service Provider

Care Team Manager

ADAPT Supervisor (Behavioral Health Supervisor)

Memory Care Program Supervisor – Senior Living

House Supervisors

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