Top 4523 Guest experience leader Jobs in Virginia

Ticket Services Coordinator
Richmond Flying Squirrels —Richmond, VA
- Mid-level
- Ability to climb stairs
- Organizational skills
Guest Service Manager
Kalahari Resorts & Conventions —Woodford, VA
- $50,000 - $70,000 a year
- Mid-level
- Conflict management
- Front desk
- Paid holidays
- Health insurance
Meetings and Special Events Coordinator
Marriott International, Inc —McLean, VA
- $27.53 - $29.29 an hour
- Full-time
- Customer service
- Word processing
- Hotel
8d
Concierge
Marriott International, Inc —McLean, VA
- $22.51 - $23.95 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
5d
Guest Experience Supervisor
Richmond Flying Squirrels —Richmond, VA
- 18 years or older
- Mid-level
- Leadership
Manager, Hilton Honors Elite Experience
Hilton —McLean, VA
- $90,000 - $130,000 a year
- Full-time
- 5 years
- Office
- Senior level
- Paid parental leave
- Employee stock purchase plan
1d
Front Desk Agent-Full-Time Flexible
Marriott International, Inc —Arlington, VA
- $22.95 - $25.50 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
7d
Guest Experience Coordinator
The Atchison Group Inc. —Chantilly, VA
- $22.60 - $24.95 an hour
- Hybrid work
- Background check
- 18 years or older
- Microsoft Outlook
- Wellness program
- Paid holidays
Quick Apply
1d
Assistant Store Leader - Guest Experience
Altar'd State —Tysons Corner, VA
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
Store Leader - Tysons Corner
SKIMS —McLean, VA
- $110,000 - $120,000 a year
- Overtime
- Merchandising
- Mid-level
- Continuous improvement
- Paid parental leave
- Health insurance
Quick Apply
8d
Scooper
Blue Cow Ice Cream, Co. —Virginia Beach, VA
- $14 - $17 an hour
- Part-time
- US work authorization
- In-person
- Entry level
Quick Apply
6d
PBX Operator - The Watermark Hotel
B.F. Saul Company Hospitality Group —Tysons, VA
- $24.50 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Administrative Assistant
Heven AeroTech —Sterling, VA
- $65,000 - $85,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Director of Front Office - Hilton Arlington National Landing
Hilton —Arlington, VA
- $80,000 - $90,000 a year
- Full-time
- Inventory management
- Hotel
- Front desk
- Paid parental leave
- Employee stock purchase plan
11d
Guest Service Agent
Kalahari Resorts & Conventions —Woodford, VA
- $17 - $18 an hour
- Leadership
- Entry level
- Resort
- Paid holidays
- Health insurance
5d
Office Administrator
YHB —Richmond, VA
- $22 - $33 an hour
- Hybrid work
- Mid-level
- High school diploma or GED
- Typing
- Profit sharing
- Paid parental leave
Quick Apply
Inbound Operations Team Leader
Target —Falls Church, VA
- $25.00 - $42.50 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
Emerald Floor Attendant
Kalahari Resorts & Conventions —Woodford, VA
- $20 - $22 an hour
- Weekends as needed
- Ability to walk for extended periods
- English
- Ability to stand for extended periods
- Paid holidays
- Health insurance
5d
Hotel Front Desk Agent/Guest Service Agent
RIVERSIDE HOTELS LLC —Alexandria, VA
- Weekends as needed
- Hotel
- Computer skills
- Marketing
- On-the-job training
Quick Apply
Assistant Manager, Guest Experience | Tysons Corner
Lululemon —McLean, VA
- $27.31 - $46.19 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance

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Ticket Services Coordinator

Richmond Flying Squirrels -
Richmond, VA

Apply Now

Job Details

Qualifications

Retail sales transactions
Customer relationship building
Email customer support
Customer retention strategy
Referral-based lead generation
Phone communication
Identifying new business opportunities
Sales referrals
In-person customer service
Answering guest questions
Mid-level
Event ticket sales
Managing clients in a customer support role
Phone customer support
Decision making
Special events experience
Customer engagement
Increasing sales revenue
Customer relationship management
Venue customer assistance
Organizational skills
Client growth strategy
Events management
Client referrals
Community relationship building
Customer satisfaction improvement
Customer growth strategy
Event customer service
Communication skills

Full Job Description

JOB SUMMARY:

The Richmond Flying Squirrels are seeking a motivated and service-oriented professional to join our team as a Ticket Services Coordinator. This role is responsible for building and maintaining strong relationships with clients and fans while delivering exceptional customer service and creating memorable game-day experiences at CarMax Park. The Ticket Services Coordinator will support retention and engagement efforts through proactive communication, personalized service initiatives, execution of events, and ongoing relationship management.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

Develop memorable and personalized experiences for members through proactive engagement, special events, and tailored benefit opportunities aligned with their interests.
Coordinate, implement, and execute member benefits, programs, and exclusive experiences.
Lead membership renewal and retention efforts through strategic outreach, relationship management, and service initiatives.
Communicate promptly and professionally with guests while effectively resolving ticketing and service-related issues.
Develop and execute strategic service and engagement campaigns designed to enhance member satisfaction, retention, and overall experience.
Provide exceptional game-day service and hospitality to Season Ticket Members, Corporate Sponsors, and Group Leaders while fostering long-term relationships.
Support Box Office staff with basic ticketing functions on an as-needed basis including processing transactions in person, through email, and over the phone.
Communicate with Group Leaders regarding ticket resolution and service-related issues.
Build and maintain strong relationships within the community by representing the organization at relevant events, networking opportunities, and community initiatives.
Demonstrate adaptability and professionalism in a fast-paced environment by proactively solving problems and addressing challenges effectively.
Generate referrals and identify opportunities to drive new business and revenue growth.
Thrive in a fast-paced environment by problem solving and utilizing organizational skills.

QUALIFICATIONS:

Previous experience in membership services, customer service, client relations, or a related field, preferably within the sports or entertainment industry.
Exceptional customer service skills with the ability to build and maintain positive relationships with a diverse range of people.
Highly organized and detail-oriented with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Self-motivated and able to work independently while exercising sound judgment and initiative.
Strong problem-solving skills with the ability to address member concerns professionally and effectively.
Excellent interpersonal, written, and verbal communication skills.
Ability to multitask and manage numerous business relationships with professionalism, discretion, and a service-oriented mindset.
Proven ability to collaborate effectively in a team environment while delivering a high level of service and support.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

The position is occasionally exposed to extreme heat and humidity and frequent elevated noise levels. While performing the duties of this position, the employee is constantly required to stand, walk, climb stairs, speak, and hear/listen. The employee is frequently required to sit. They are occasionally required to lift, carry, push, pull, handle, grasp, and employ eye/hand/foot coordination. The position requires constant light or moderate work and occasionally work that requires heavy physical effort.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Apply Now

Refine Your Search

guest experience leader jobs in virginia

Ticket Services Coordinator

Guest Service Manager

Meetings and Special Events Coordinator

Concierge

Guest Experience Supervisor

Manager, Hilton Honors Elite Experience

Front Desk Agent-Full-Time Flexible

Guest Experience Coordinator

Assistant Store Leader - Guest Experience

Store Leader - Tysons Corner

Scooper

PBX Operator - The Watermark Hotel

Administrative Assistant

Director of Front Office - Hilton Arlington National Landing

Guest Service Agent

Office Administrator

Inbound Operations Team Leader

Emerald Floor Attendant

Hotel Front Desk Agent/Guest Service Agent

Assistant Manager, Guest Experience | Tysons Corner

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