Top 277 Guest service agent Jobs in Virginia

Front Desk Agent
Omni Hotels & Resorts —Hot Springs, VA
- Full-time
- Math
- Ability to stand for extended periods
- Entry level
Quick Apply
Resort Guest Service Agents
Mountain Lake Lodge —Pembroke, VA
- From $15 an hour
- Part-time
- Bilingual
- Customer service
- Mid-level
- Free parking
- Health insurance
Quick Apply
Hotel Front Guest Services Respresentative
Holiday Inn Express & Suites Harrisonburg - University Area —Harrisonburg, VA
- $14.50 - $15.50 an hour
- Part-time
- Hotel
- US work authorization
- Organizational skills
- Employee discount
Quick Apply
Guest Service Agent - DoubleTree by Hilton Crystal City
Hilton —Arlington, VA
- $24.67 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
3d
Front Desk Agent
Marriott International, Inc —Vienna, VA
- $21.75 - $23.43 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Guest Service Agent
Hilton Garden Inn Arlington Courthouse Plaza —Arlington, VA
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Guest Service Agent
AC Hotel Arlington National Landing —Arlington, VA
- $18 - $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
Courtyard by Marriott Alexandria Old Town/Southwest —Alexandria, VA
- $19 - $23 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Office Agent
Hyatt Regency Tysons Corner —Tysons Corner, VA
- $20 - $23 an hour
- Overtime
- Computer literacy
- Hotel
- Organizational skills
- Tuition reimbursement
- Paid time off
FT Front Desk Agent- DoubleTree by Hilton Mclean Tysons, Weekly Pay
B.F. Saul Company Hospitality Group —McLean, VA
- $19 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Guest Service Agent
Hersha Hospitality Management, LP —Alexandria, VA
- $19 - $23 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
The Promissory Hotel —Roanoke, VA
- Weekends as needed
- Bar
- Hotel
- Communication skills
Quick Apply
Front Desk Agent ($18.50/hr) - The Watermark Hotel
B.F. Saul Company Hospitality Group —Tysons, VA
- $18.50 - $19.50 an hour
- Full-time
- Sales
- Residential
- Hotel
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent (Full-Time)
Westin Reston —Reston, VA
- $18 an hour
- Full-time
- Military
- Math
- Ability to stand for extended periods
- Free parking
- Disability insurance
Quick Apply
8d
Guest Service Agent
DALY SEVEN —Danville, VA
- Part-time
- Computer literacy
- Hotel
- Ability to stand for extended periods
7d
Front Desk Agent
Sage Hospitality —Alexandria, VA
- Full-time
- No experience needed
- English
- Hotel
2d
Spa Desk Agent FT
Omni Hotels & Resorts —Hot Springs, VA
- Weekends as needed
- Ability to stand for extended periods
- Entry level
- Resort
Quick Apply
Front Desk Agent
Hilton Garden Inn —Arlington, VA
- $19 - $20 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
2d
Hotel Front Desk Agent/Guest Service Agent
RIVERSIDE HOTELS LLC —Alexandria, VA
- Weekends as needed
- Hotel
- Computer skills
- Marketing
- On-the-job training
Quick Apply
Guest Service Agent II
Embassy Suites Virginia Beach —Virginia Beach, VA
- $17 an hour
- Full-time
- Military
- Office
- Math
- Disability insurance
- Health insurance
Quick Apply

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guest service agent jobs near virginia

Front Desk Agent

Omni Hotels & Resorts -
Hot Springs, VA

Quick Apply

Job Details

Full-time

Qualifications

Customer follow-ups
Foreign language proficiency
Visitor query response
Computer operation
Customer communication
Hotel and accommodations payment processing
Report writing
Hotel policy compliance
Greeting customers
Processing cash transactions
Filing
Answering guest questions
Hotel room assignment management
Math
Task prioritization
Fax machines
Decision making
Handling customer service requests
Receptionist experience within hospitality industry
Accounting standards
Hotel and accommodations guest complaints handling
Hotel daily report preparation
Faxing
Cross-functional collaboration
Standard operating procedures (SOPs)
Entry level
Quality data entry
Customer data entry

Full Job Description

The Omni Homestead Resort & Spa

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in

Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview:
This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities:

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
Empathetically listen to guest inquiries and provide appropriate responses.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
Block rooms in the computer and follow through on designated requirements.
Pre-register designated guests and prepare key packets.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Maintain confidentiality of all guests and hotel information.
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
Maintain guest history files on all guests.
Accommodate room changes expediently.
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
Issue safe deposit boxes to guests and ensure security of key.
Monitor, send and distribute guest faxes.
Generate, print and distribute daily and weekly reports.
Resolve discrepancies on the room status report with Housekeeping.
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
Ability to accurately and efficiently input information into computer systems.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to compute accurate mathematical calculations.
Ability to think clearly, quickly and make concise decisions.
Ability to prioritize, organize and follow up.
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
Ability to stand for entire shift.
Previous customer service experience.
Previous hotel front desk experience is strongly preferred.
Previous cashiering experience is preferred.
Fluency in a foreign language is preferred.
Previous guest relations training is preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Quick Apply

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