Top 82 Help desk engineer Jobs in Virginia

Client Solutions Engineer I
NextgenID —Fairfax, VA
- $55,000 - $90,000 a year
- Full-time
- Salesforce
- Windows
- Travel
- Health insurance
- Dental insurance
Quick Apply
1d
Senior End User Computing Support Engineer
Managed IT & Security Provider —Alexandria, VA
- $47.50 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
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Desktop Support Engineer
Software Technology Inc —Richmond, VA
- $29 an hour
- Mid-level
- Office
- Training & development
Quick Apply
ITS Support Engineer I
Amazon.com Services LLC —Herndon, VA
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- AD&D insurance
- Health insurance
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Richmond, VA
- $25 - $41 an hour
- Full-time
- Computer Science
- English
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Client Support Engineer 1
Abacode —Fairfax, VA
- Full-time
- Office
- Entry level
Help Desk Engineer - Tier II
Improvix Technologies —Reston, VA
- $70,000 - $110,000 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Client Support Engineer 1
Thrive —Fairfax, VA
- Full-time
- Office
- Entry level
Quick Apply
Tier 2 Help Desk Engineer
Koniag Government Services —Washington, VA
- $23.05 - $31.25 an hour
- Full-time
- Writing skills
- Mid-level
- Windows
- Paid holidays
- Health insurance
Engineer, IT Support
Harbor Group Management Company —Norfolk, VA
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Commuter assistance
- Paid parental leave
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Service Desk Tier 2 Engineer
BRMi —Virginia
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Service Desk Systems Engineer:
eKuber —Virginia
- Email
- Remote
- 8 years
- Bachelor's degree
- Senior level
Systems Engineer I
ProcureTeq —Arlington, VA
- Computer science
- Computer Science
- Mid-level
Service Desk Technician/Onsite Engineer
Orion Solutions —Reston, VA
- Full-time
- Background check
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Support Engineer – Herndon VA
Cogent Communications —Herndon, VA
- $65,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Office
- In-person
- Disability insurance
- Health insurance
Quick Apply
Service Desk Application Engineer – Level II:
eKuber —Virginia
- Email
- Office
- Windows
- 8 years
Service Desk Tier 3 Engineer
BRMi —Virginia
- $75,000 - $85,000 a year
- Full-time
- Azure
- 5 years
- Laboratory experience
- Paid holidays
- Disability insurance
Deskside Engineer
ActioNet —Blackstone, VA
- Up to $138,000 a year
- Full-time
- Mid-level
- 1 year
- Communication skills
Quick Apply
macOS Customer Support Engineer - SBG
SBG TECHNOLOGY SOLUTIONS INC —Arlington, VA
- $80,000 - $115,000 a year
- Full-time
- Background check
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
12d
Junior Deployment Engineer
IMPAG HR Solutions, LLC —Chantilly, VA
- $38,000 - $45,000 a year
- Full-time
- Computer science
- Computer Science
- Driver's License
- Health insurance
- Dental insurance
Quick Apply

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help desk engineer jobs near virginia

Client Solutions Engineer I

NextgenID -
Fairfax, VA

Quick Apply

Job Details

Full-time
$55,000 - $90,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication

Full Job Description

NextgenID is hiring a Client Solutions Engineer I (CSE I) to be the entry point into our internal support and deployment team — the first internal engineer behind the outsourced help desk, and the foundation we grow senior talent from. This is a hands-on, learn-by-doing role: you will work tickets, troubleshoot kiosks and software, monitor the deployed fleet, and support the senior engineers on deployments and field visits across our federal and enterprise clients.

You will report to the Client Solutions Team Manager, Hellie Shah, and work side by side with our senior engineers, including the CSE III / SME who will mentor you. You will not be expected to have all the answers on day one — you will be expected to be reliable, curious, well-organized, and relentless about following through and documenting your work. As you grow, you will take on more complex tickets, more independent field work, and a clear path toward Client Solutions Engineer II.

WHAT YOU WILL DO

Serve as the first internal tier of support above the outsourced L1 help desk: take ticket intake, categorize and prioritize by severity and business impact, and resolve routine issues across Google, DHS, HHS, and PresenceID accounts
Perform Tier 1 and basic Tier 2 troubleshooting on kiosk software and hardware, with guidance from senior engineers, and escalate cleanly when an issue exceeds your access or experience
Monitor enrollment status and station telemetry through Command Center reporting and alerts, and raise problems before they become client-facing incidents
Assist senior engineers with kiosk imaging, configuration, and deployment, including hands-on support on coordinated on-site visits in the Fairfax area and occasional travel
Support hardware coordination and logistics — staging, shipping, asset tracking, and replacement parts for the deployed kiosk fleet
Provide first-line support to SRIP agents and clients on routine questions, and help with SRIP agent onboarding and training logistics
Document every ticket, troubleshooting step, and field activity accurately and completely, and contribute to the team's runbooks and knowledge base
Escalate confirmed or complex issues to L2/L3 engineers with clear, complete notes — symptoms, steps already taken, logs, and environment detail

WHAT YOU BRING

A foundation in IT support, networking, or systems — through work experience, education, certification, or hands-on personal projects
Working familiarity with Windows and basic Linux, and core networking concepts (IP addressing, DNS, basic connectivity troubleshooting)
A customer-service mindset: clear, professional, patient communication with clients and teammates
Strong organization and follow-through — you close the loop and keep accurate records without being chased
Genuine curiosity and a fast learning curve; you ask good questions and retain what you are taught
Comfort with hands-on hardware work and a willingness to be on-site and travel locally

WHAT 90-DAY SUCCESS LOOKS LIKE

Independently handling routine tickets end-to-end across at least two accounts, with accurate categorization and clean escalations
Comfortable navigating the ticketing systems (Freshdesk, Jira/Salesforce) and Command Center monitoring
Successfully assisted on at least two kiosk deployments or on-site visits alongside a senior engineer
Maintaining complete, accurate documentation on every ticket and field activity
Completed internal certification on NextgenID's identity verification platform and basic field service procedures

Pay: $55,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk engineer jobs in virginia

Client Solutions Engineer I

Senior End User Computing Support Engineer

Desktop Support Engineer

ITS Support Engineer I

IT Support Engineer I, Ops Tech Solutions (OTS)

Client Support Engineer 1

Help Desk Engineer - Tier II

Client Support Engineer 1

Tier 2 Help Desk Engineer

Engineer, IT Support

Service Desk Tier 2 Engineer

Service Desk Systems Engineer:

Systems Engineer I

Service Desk Technician/Onsite Engineer

Customer Support Engineer – Herndon VA

Service Desk Application Engineer – Level II:

Service Desk Tier 3 Engineer

Deskside Engineer

macOS Customer Support Engineer - SBG

Junior Deployment Engineer

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