Top 15 Helpdesk agent Jobs in Virginia

Senior Helpdesk Specialist (Remote)
Neumo Holdings LLC —Centreville, VA
- Full-time
- Remote
- 5 years
- Data analysis skills
- Senior level
Quick Apply
2d
Helpdesk Support (Senior) - Tysons
Agil3 Technology Solutions (A3T) —Tysons, VA
- Full-time
- Computer science
- Computer Science
- Engineering
- Travel reimbursement
- Paid holidays
Systems Administrator
Tecolote Research, Inc. —Arlington, VA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid jury duty
- AD&D insurance
Marketing Technology Specialist
Howard Hanna Real Estate Services —Newport News, VA
- Full-time
- Writing skills
- Mid-level
- Office
Quick Apply
Helpdesk / Access Manager - Mid - #874
Allen Integrated Solutions —Fort Belvoir, VA
- 7 years
- Office
- High school diploma or GED
Quick Apply
9d
Senior Helpdesk Access Manager
Interactive Process Technology LLC —Fort Belvoir, VA
- Full-time
- 8 years
- Bachelor's degree
- Senior level
Quick Apply
Systems & Network Administrator
Apogee Engineering, LLC —Arlington, VA
- Full-time
- Office
- 3 years
- Master's degree
9d
Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)
North Point Technology —Fort Belvoir, VA
- Monday to Friday
- 7 years
- High school diploma or GED
- Senior level
Quick Apply
Policy Analyst (FCP)
Apogee Engineering, LLC —Arlington, VA
- Full-time
- Mid-level
- Office
- 3 years
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Richmond, VA
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Helpdesk / Access Manager - Senior - #875
Allen Integrated Solutions —Fort Belvoir, VA
- 7 years
- High school diploma or GED
- Senior level
Quick Apply
9d

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helpdesk agent jobs near virginia

Senior Helpdesk Specialist (Remote)

Neumo Holdings LLC
Centreville, VA

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Job Details

Full-time
2 days ago

Qualifications

Ticketing system technical support

Full Job Description

Job Summary:

The position involves providing comprehensive support to the entire Justice Business Unit (BU) by promptly responding to Help Desk calls, conducting expert triage, and efficiently managing the resolution of customer service tickets. Additionally, maintaining proactive communication with customers during outages and service activities is essential for ensuring a seamless support experience.

Duties and Responsibilities:

Possesses advanced knowledge of application architecture, including each application component and functionality, to effectively troubleshoot issues.
As tenured professionals and subject matter experts (SMEs), individuals are cross trained in a range of products within the Justice BU.
Monitors assignment group queues within the case management system, prioritizing and resolving tickets in a timely manner.
Conducts thorough application-level troubleshooting, configuration adjustments, and facilitates case resolution to meet customer needs.
Ensures a comprehensive understanding of the full application functionality and expected performance to provide accurate support.
Actively contributes to the Knowledge Base, enhancing customer self-service capabilities and assisting fellow agents in resolving issues efficiently.
Collaborates with various groups such as Application Operations and Hosting Operations, especially in scenarios requiring multi-group coordination.
Handles diverse support tasks, including data analysis, script assistance, and configuration changes, to address specific customer concerns promptly.
Perform other duties as assigned.

Education and Experience:

Required experience with Court Case Management and Jury Software.
A minimum of 5-10 years of experience in Help Desk management is mandatory.

Knowledge, Skills, and Abilities:

Possesses a thorough understanding of Court and Jury software and associated processes.
Demonstrates exceptional communication skills to maintain professional and courteous interactions with end-users.

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

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Refine Your Search

helpdesk agent jobs in virginia

Senior Helpdesk Specialist (Remote)

Helpdesk Support (Senior) - Tysons

Systems Administrator

Marketing Technology Specialist

Helpdesk / Access Manager - Mid - #874

Senior Helpdesk Access Manager

Systems & Network Administrator

Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)

Policy Analyst (FCP)

IT Help Desk Tier 1 - Bilingual

Helpdesk / Access Manager - Senior - #875

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