Top 15 Helpdesk agent Jobs in Virginia

AI Developer
Family Dollar —Chesapeake, VA
- $121,000 - $136,000 a year
- Full-time
- Computer Science
- Master's degree
- 8 years
Associate Director of Communications Systems (Arlington, VA)
Ennoble Care —Arlington, VA
- Full-time
- HIPAA
- Office
- Analysis skills
- Paid holidays
- Disability insurance
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Helpdesk Support (Senior) - Tysons
Agil3 Technology Solutions (A3T) —Tysons, VA
- Full-time
- Computer science
- Computer Science
- Engineering
- Travel reimbursement
- Paid holidays
Supervisor, Contact Center Support Services
Apple Federal Credit Union —Fairfax, VA
- $72,000 - $90,000 a year
- Full-time
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
7d
Systems Administrator
Tecolote Research, Inc. —Arlington, VA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid jury duty
- AD&D insurance
Senior Helpdesk Access Manager
Interactive Process Technology LLC —Fort Belvoir, VA
- Full-time
- 8 years
- Bachelor's degree
- Senior level
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7d
Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)
North Point Technology —Fort Belvoir, VA
- Monday to Friday
- 7 years
- High school diploma or GED
- Senior level
Quick Apply
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Richmond, VA
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Help Desk Senior (Guantanamo Bay)
Agil3 Technology Solutions (A3T) —Arlington, VA
- Full-time
- Computer science
- Computer Science
- Engineering
- Travel reimbursement
- Paid holidays
Bilingual Customer Experience Representative
@Gov, Inc. —Virginia Beach, VA
- $20 - $24 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Associate Director of Communications Systems (Arlington, VA)
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AI Developer

Family Dollar -
Chesapeake, VA

Apply Now

Job Details

Full-time
$121,000 - $136,000 a year

Qualifications

AI models
Content creation for technical audiences
Presentations for conferences or internal meetings
Generative models
AI platforms (beyond public GPTs)
Machine intelligence
Cloud compliance
Cross-functional collaboration
Model evaluation
Machine learning frameworks
Team motivation (leadership skill)
Python
Generative AI
Cross-functional communication
IT department experience
Providing code feedback

Full Job Description

"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."

The AI Developer is responsible for developing new AI applications and software including agentic AI applications, analytical solutions and pilot new ideas from incubation to deployment. This role is critical part of Family Dollar’s capability to build our own AI applications inhouse using top of line agent development kits, APIs, software libraries and interface with our vendors and partners to trial their products for fit within Family Dollar’s IT estate, including our cloud environments, digital applications, and our operational systems.

The ideal candidate is a senior engineer with 8+ years of professional software development experience, deep proficiency in Python, and hands-on experience building and deploying production AI workloads on Google Cloud Platform and interconnecting multiple applications via robust secure best practices and scalable enterprise frameworks. They are adept with generative AI, large language models, and agentic AI frameworks, and bring a working knowledge of MLOps, retrieval-augmented generation (RAG), and applied data science. They can take new ideas from incubation through pilot to production, run experiments on their own to validate feasibility, define success metrics, evaluation methodology, and exit criteria at each stage.

Principal Duties & Responsibilities:

Design, build, and deploy production AI applications on Google Cloud Platform, applying machine learning and generative AI techniques to deliver solutions across merchandising, supply chain, store operations, finance, and customer experience.
Develop agentic AI applications using modern agent development kits and frameworks (e.g., Google Agent Development Kit, Gemini Agent Platform, LangGraph), including multi-agent workflows, tool integration, and human-in-the-loop checkpoints.
Build and operate retrieval-augmented generation (RAG) solutions that ground LLMs in Family Dollar's enterprise data, including ingestion, embeddings, vector and hybrid search, reranking, and evaluation.
Establish and maintain MLOps pipelines for AI workloads, including CI/CD, model and prompt versioning, evaluation harnesses, monitoring, cost controls, and rollback procedures.
Implement enterprise-grade guardrails for AI applications, including prompt injection defense, PII handling, content safety, role-based access controls, and audit logging - partnering closely with platform, security, infrastructure, and business stakeholders to ensure deployments meet Family Dollar's standards for identity, networking, data residency, and compliance.
Evaluate vendor and partner AI products for fit within Family Dollar's IT estate; build proofs of concept, run technical bake-offs, and produce clear recommendations.
Execute experiments to vet emerging AI capabilities and determine their internal product-market fit.
Deploy and maintain production-grade AI agents capable of reasoning, tool-use, and multi-step task execution.
Manage the full lifecycle of your code, from initial prompt engineering and fine-tuning to CI/CD and real-time monitoring of agent performance.
Mentor junior engineers and share knowledge across the AI and Automation team.
Partner with IT support teams to co-own AI application support, including on-call coverage, while progressively transitioning ownership through SOPs, runbooks, and helpdesk documentation
Performs other duties as assigned.

Position Requirements:

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (Master’s degree preferred).
8+ years of progressive IT experience in large, cross functional teams or projects, preferably in a retail environment.
Write clean, well-tested, well-documented Python code; conduct code reviews; and contribute to internal libraries, templates, and engineering best practices.
Ability in developing, presenting and communicating technical concepts to varying audiences.
Possesses a sense of urgency as well as the ability to motivate a team towards achieving results in a dynamic environment
Experience in retail, supply chain, or large-scale operational environments within retail systems (POS, ERP, CRM, inventory, supply chain, etc).
Advanced knowledge of recent GenAI platform advancements from top providers as well as equivalent platforms hyperscalers
Experienced in responsible AI practices, model governance, and frameworks for evaluating LLM safety and accuracy.
Contributions to open-source AI projects or relevant publications.

“Projected Salary Range: $121,000 to $136,000”.

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Full time

510 Volvo Parkway,Chesapeake,Virginia 23320

IT Development

Family Dollar

Apply Now

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helpdesk agent jobs in virginia

AI Developer

Associate Director of Communications Systems (Arlington, VA)

Helpdesk Support (Senior) - Tysons

Supervisor, Contact Center Support Services

Systems Administrator

Senior Helpdesk Access Manager

Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)

IT Help Desk Tier 1 - Bilingual

Help Desk Senior (Guantanamo Bay)

Bilingual Customer Experience Representative

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