Top 10 Junior helpdesk support Jobs in Virginia

Desktop Support
ActioNet —Rosslyn, VA
- Up to $47 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Junior Helpdesk Specialist
USmax Corporation —Springfield, VA
- $45,000 - $52,000 a year
- Full-time
- Microsoft Excel
- High school diploma or GED
- Associate's degree
Quick Apply
Service Desk Systems Engineer:
eKuber —Virginia
- Email
- Remote
- 8 years
- Bachelor's degree
- Senior level
Desktop/Laptop Manager:
eKuber —Virginia
- Email
- Remote
- 11+ years
- Bachelor's degree
- Team management
Senior Accounts Payable Analyst
Sunrise Senior Living —McLean, VA
- $71,010.00 - $88,762.50 a year
- Full-time
- Microsoft Word
- 6 years
- Microsoft Outlook
- Paid holidays
- Health insurance
IT Personnel
Bering-Alaka`ina Holdings, LLC —Lorton, VA
- Part-time
- Computer science
- PMP
- Windows
- Paid holidays
- Disability insurance
AI Developer
Family Dollar —Chesapeake, VA
- $121,000 - $136,000 a year
- Full-time
- Computer Science
- Master's degree
- 8 years
Supplier Payables Team Lead
Booz Allen Hamilton —Norfolk, VA
- $55,200 - $126,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Disability insurance
- Health insurance
3d
IT Service Delivery Lead
Monoflo International Inc —Winchester, VA
- Weekends as needed
- Computer Science
- ERP systems
- Office
- Paid holidays
- Disability insurance

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Desktop Support

ActioNet -
Rosslyn, VA

Quick Apply

Job Details

Full-time
Up to $47 an hour

Qualifications

Mobile device support
Productivity software support
Customer support ticket management
Desktop applications
Productivity software
Desktop administration
IT department experience
Mobile devices

Full Job Description

Position: Helpdesk Support

Location: Rosslyn, VA,

Clearance: Secret

The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments. The Desktop Support individual also plays a key role in mentoring junior staff, implementing IT best practices, and supporting the deployment of new technologies. Duties are:

Provide advanced troubleshooting and resolution for hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals.
Manage escalated technical support tickets and ensure timely resolution in alignment with service level agreements (SLAs).
Install, configure, and maintain operating systems, applications, and security updates on end-user devices.
Support the deployment, imaging, and setup of new hardware and software across the organization.
Perform root cause analysis for recurring technical issues and recommend long-term solutions.
Collaborate with IT teams to support system upgrades, migrations, and rollouts.
Document technical processes, solutions, and user guides to improve knowledge sharing and efficiency.
Provide on-site and remote support for field operations, including troubleshooting connectivity and equipment issues in remote locations.
Mentor and train junior technicians to enhance team capabilities and knowledge.
Ensure compliance with organizational IT policies, security protocols, and data protection standards.

Professional Qualifications/Skills

Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
5 years of experience in desktop support, field services, or a related IT role.
5 years of experience with Windows, macOS, and mobile operating systems, as well as common productivity software (e.g., Microsoft Office 365).
5 years of experience of networking concepts, including TCP/IP, DNS, VPNs, and wireless connectivity.
5 years of Experience with IT service management (ITSM) tools, such as ServiceNow or Remedy, for ticket tracking and resolution.
Familiarity with imaging tools and deployment technologies, such as SCCM, Intune, or MDT.
Excellent problem-solving skills and the ability to work independently in high-pressure environments.
Strong communication and interpersonal skills to effectively interact with end users and team members.
Relevant certifications, such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator, are highly desirable.
Ability to travel to field locations as needed and provide on-site technical support.

HDI Desktop Support Technician Certification
HDI Customer Service Representative Certification
ServiceNow Certified Implementation Specialist – IT Service Management
CompTIA Network+
Microsoft Certified: Azure Fundamentals (AZ-900)
Strong troubleshooting and problem-solving skills for hardware and software issues.
Familiarity with IT service management (ITSM) tools and ticketing systems.
Excellent communication and customer service skills to interact effectively with end-users. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Knowledge of basic networking concepts, including IP addressing and Wi-Fi troubleshooting.
Ability to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).

Hourly Rate up to $47.00, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range

ActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. ActioNet is committed to quality exemplified by our continual efforts to enhance how we do business. Our vision is what sets up apart, we help our customers align their IT strategies with their business goals.

Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Quick Apply

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junior helpdesk support jobs in virginia

Desktop Support

Junior Helpdesk Specialist

Service Desk Systems Engineer:

Desktop/Laptop Manager:

Senior Accounts Payable Analyst

IT Personnel

AI Developer

Supplier Payables Team Lead

IT Service Delivery Lead

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