Top 3070 Outcomes manager Jobs in Virginia

Operations Manager - Client Services & Dispatch
Excel Courier —Ashburn, VA
- $98,040 - $144,840 a year
- Full-time
- Background check
- 5 years
- Pass drug screening
- Health savings account
- Health insurance
3d
Senior Manager, Business Relationship Management - Innovation
Altria —Richmond, VA
- $132,500 - $202,100 a year
- Hybrid work
- Computer Science
- PMP
- Engineering
- Profit sharing
- Paid parental leave
Manager, LAUNCH Program
Hilton —McLean, VA
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Employee stock purchase plan
9d
Project Manager
Koniag Government Services —Quantico, VA
- $145,000 - $175,000 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Health insurance
PROJECT MANAGER, STRATEGIC INITIATIVES
Prince William County Public Schools —Prince William County, VA
- $96,268 - $156,052 a year
- Full-time
- Customer service
- Mid-level
- Office
5d
Program Manager/Training Lead
Contact Government Services, LLC —Arlington, VA
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Practice Manager - Physician Services Operating
VHC Health —Arlington, VA
- $70,886.40 - $126,942.40 a year
- Full-time
- Mid-level
- Bachelor's degree
- Business Administration
- Health insurance
- Dental insurance
Operations Manager
Koniag Government Services —Arlington, VA
- $125,000 - $180,000 a year
- Full-time
- PMP
- 5 years
- Supervising experience
- Paid holidays
- Health insurance
UPWARDS Program Manager
Virginia Tech —Alexandria, VA
- From $35 an hour
- Part-time
- Engineering
- Mid-level
- University
8d
Deputy Program Manager
DMI —Quantico, VA
- $178,854.50 - $192,579.50 a year
- Full-time
- Mid-level
- Office
- Contracts
- Disability insurance
- Health insurance
Manager, Entertainment Relations
USO —Arlington, VA
- $80,000 - $100,000 a year
- Overtime
- Background check
- Mid-level
- Travel
- Tuition reimbursement
- Military leave
Manager, Contracts Management - Level 5
Lockheed Martin Corporation —Arlington, VA
- $111,700 - $222,640 a year
- Full-time
- Customer service
- 5 years
- Bachelor's degree
- Paid jury duty
- Paid holidays
5d
Operations Manager
PathForward —Arlington, VA
- $85,000 - $95,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Field Service Manager
RSA LLC —Virginia
- $130,000 - $160,000 a year
- Call employer
- Remote
- Writing skills
- Mid-level
- Administrative experience
- Paid time off
Quick Apply
Contracts Manager
General Dynamics Information Technology —Falls Church, VA
- $124,093 - $140,013 a year
- 5 years
- Office
- Bachelor's degree
- Paid time off
- 401(k) matching
Project Manager
Rios Partners —Arlington, VA
- $155,000 - $160,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Profit sharing
- Paid jury duty
14d
Defense Mission Leader, Senior Manager
Booz Allen Hamilton —Stafford, VA
- $142,900 - $266,000 a year
- Full-time
- Military
- Office
- Master's degree
- Health insurance
- Flexible spending account
5d
Anti-Trafficking Supervisor
Samaritan House —Virginia Beach, VA
- $50,000 - $55,000 a year
- Full-time
- CPR Certification
- Hospital
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Respiratory Therapy Clinical Practice Manager
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $42.98 - $64.48 an hour
- Full-time
- PALS Certification
- BLS Certification
- Mid-level
- Disability insurance
- Health insurance
Hospice Registered Nurse Case Manager
Affinity Care of Virginia —Danville, VA
- Full-time
- CPR Certification
- Nursing
- RN License
Quick Apply
11d

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Operations Manager - Client Services & Dispatch

Excel Courier -
Ashburn, VA

Apply Now

Job Details

Full-time
$98,040 - $144,840 a year
3 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Team leadership

Full Job Description

Operations Manager – Client Services & Dispatch

Excel Courier | Ashburn, VA | Full Time | On-Site

Position Summary
The Operations Manager – Client Services & Dispatch leads the Client Services and Dispatch teams, with primary accountability for personnel management, team development, and operational process ownership of these functions. Build, scale, and hold accountable high-performing teams that deliver service quality to customers. Partner with the operations management team to ensure end-to-end service delivery.

Essential Functions (Duties and Responsibilities)
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Service-quality accountability. Serve as the primary point of accountability for service-quality outcomes delivered by the Client Services and Dispatch functions.
Build and scale teams. Build and scale the Client Services and Dispatch teams in line with business growth, including workforce planning, hiring, onboarding, role design, staffing requirements, selection, and recommend termination.
Develop people and culture. Develop team members through coaching, mentoring, skills development, and career-path planning; guide employees in handling difficult or complex problems and resolving escalated complaints or disputes. Foster a positive, collaborative team culture using strong interpersonal and communication skills across all levels of the organization.
Performance standards and accountability. Establish clear performance.
standards and accountability mechanisms; conduct regular performance reviews, coach through performance issues, and hold team members to defined expectations.
Process ownership and daily operations. Own and continuously improve the processes within Client Services and Dispatch; maintain metrics, reports, process documentation, customer service logs, and training records; prepare work schedules and assign specific duties.
Compliance and oversight. Monitor operations to ensure staff compliance with administrative policies and procedures, safety rules, contracts, and government regulations.
Cross-functional collaboration. Collaborate with the operations management team, to formulate and implement cross-functional policies, procedures, goals, and objectives, including process and technology initiatives.

Work Environment
This job operates in a demanding, high stress, fast-paced call-center office setting, as well as occasional presence in a temperature-controlled warehouse. This position routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Requirements
While performing the duties of this job the employee is frequently required to walk, sit, hear, speak, hold, visually inspect, and utilize repetitive hand motions requiring finger dexterity and hand eye coordination. Employee must maintain a professional and customer-friendly demeanor, be able to work in a fast paced environment, handle stressful situations, occasionally lift and handle packages up to 50 lbs., and be able to visually distinguish primary colors.

Core Competencies
Team Leadership
Managing People / People Development
Performance Coaching & Accountability
Interpersonal Skills / Impact and Influence
Conflict Resolution
Change Management
Customer Service
Delegation
Problem Solving
Communication

Required Education and Experience

Five or more years of people-management experience leading and developing teams in a high volume, dynamic environment.
Demonstrated track record of scaling teams, building accountability structures, and developing direct reports.

Compliance Requirements
Successful completion of all required pre-employment screenings, onboarding requirements, and mandatory training programs, including background screening, drug screening, credit check, HIPAA training, TSA training, and other company-required certifications.

Job Type: Full-time

Pay: $98,040.00 - $144,840.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Apply Now

Refine Your Search

outcomes manager jobs in virginia

Operations Manager - Client Services & Dispatch

Senior Manager, Business Relationship Management - Innovation

Manager, LAUNCH Program

Project Manager

PROJECT MANAGER, STRATEGIC INITIATIVES

Program Manager/Training Lead

Practice Manager - Physician Services Operating

Operations Manager

UPWARDS Program Manager

Deputy Program Manager

Manager, Entertainment Relations

Manager, Contracts Management - Level 5

Operations Manager

Field Service Manager

Contracts Manager

Project Manager

Defense Mission Leader, Senior Manager

Anti-Trafficking Supervisor

Respiratory Therapy Clinical Practice Manager

Hospice Registered Nurse Case Manager

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