Top 1335 Patient access representative Jobs in Virginia

Front Desk Receptionist and Administrative Assistant
Balanced —Charlottesville, VA
- $17 - $25 an hour
- Full-time
- Background check
- HIPAA
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
13d
Medical Receptionist (FT)
Anderson Clinic Physical Therapy —Reston, VA
- Full-time
- Background check
- Physical & Rehabilitation Medicine
- Clinic
- Paid holidays
- Health insurance
Quick Apply
Patient Access Specialist
Robert Half —Roanoke, VA
- $17 an hour
- Contract
- Administrative experience
- US work authorization
- Communication skills
- Disability insurance
- Dental insurance
Quick Apply
Dental Front Desk Scheduler -Ironbridge
Virginia Family Dentistry —Richmond, VA
- $17 - $25 an hour
- Full-time
- Dental office
- Ability to walk for extended periods
- 1 year
- Profit sharing
- Paid holidays
Quick Apply
4d
Call Center Representative
Virginia Heart —Falls Church, VA
- $19 - $23 an hour
- Full-time
- Spanish
- Microsoft Outlook
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
13d
Patient Service Representative
Inova Health System —Fairfax, VA
- Full-time
- Remote
- Microsoft Excel
- Pediatrics
- Experience equivalent to degree accepted
- Wellness program
- Paid parental leave
Customer Service Representative I (Part-Time)
Sentara Hospitals —Virginia Beach, VA
- Part-time
- Remote
- High school diploma or GED
- Travel
- Epic
- 403(b) matching
- Paid parental leave
Quick Apply
Provider Customer Service Representative
CVS Health —Virginia
- $17.00 - $31.30 an hour
- Full-time
- Remote
- Computer literacy
- No high school diploma
- High school diploma or GED
- Health insurance
- Dental insurance
2d
107143 - Customer Service Representative I
Sentara Hospitals —Charlottesville, VA
- Full-time
- Remote
- High school diploma or GED
- Travel
- Epic
- 403(b) matching
- Paid parental leave
Quick Apply
4d
Patient Access Representative
Sentara Health —Newport News, VA
- Surgery
- Hospital
- High school diploma or GED
- 403(b) matching
- Paid parental leave
Quick Apply
Remote Call Center Associate – Medicaid
Conduent State Healthcare, LLC —Virginia
- $18.13 an hour
- Email
- Remote
- Background check
- Spanish
- Computer literacy
- Paid training
- Paid holidays
9d
Patient Access Associate 1 Neurology Clinics - Fairfax
Inova Health System —Fairfax, VA
- Full-time
- High school diploma or GED
- Clinic
- Children
- Wellness program
- Paid parental leave
Patient Access Tech
Childrens Hospital of The Kings Daughters —Newport News, VA
- $17.01 - $25.52 an hour
- Part-time
- Computer literacy
- Office
- High school diploma or GED
4d
Customer Service Representative - Express Scripts - Remote
The Cigna Group —Virginia
- $17.75 - $19.00 an hour
- Weekends as needed
- Remote
- HIPAA
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Patient Service Representative 1
Inova Health System —Virginia
- Full-time
- Hybrid work
- Spanish
- Clinic experience
- High school diploma or GED
- Wellness program
- Health insurance
13d
Admissions Coordinator
Newport News Nursing and Rehabilitation —Newport News, VA
- From $27 an hour
- Full-time
- Skilled nursing facility
- Rehabilitation center
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d
Patient Services Representative - The Sleep Center - Bremo Road
Bon Secours —Richmond, VA
- $16.76 - $24.65 an hour
- High school diploma or GED
- Children
- Computer skills
- Health savings account
- Disability insurance
11d
Patient Care Specialist
Sentara Urgent Care —Woodbridge, VA
- Rotating shift
- Urgent Care
- Mid-level
- 3 years
- 403(b) matching
- Paid parental leave
Quick Apply
Patient Access Tech II
Childrens Hospital of The Kings Daughters —Newport News, VA
- $17.86 - $26.79 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
6d
Patient Care Representative, Radiology Admin
VHC Health —Arlington, VA
- $17.42 - $26.82 an hour
- Full-time
- High school diploma or GED
- Epic
- Radiology
- Health insurance
- Dental insurance
11d

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Front Desk Receptionist and Administrative Assistant

Balanced -
Charlottesville, VA

Quick Apply

Job Details

Full-time
$17 - $25 an hour
13 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Employee discount
Life insurance

Qualifications

Availity
Health insurance co-pays
Medical insurance coverage verification
Overseeing health insurance pre-authorization
Administrative experience
High school diploma or GED
ICD-10
Healthcare referral management
Clinical data entry
Medical billing
EMR systems
Health insurance referral requirements
Clinical confidentiality policies
Medical terminology
Quality data entry
Customer data entry

Full Job Description

FRONT DESK ASSOCIATE

Department: Front Desk / Patient Experience Reports To: Practice Manager / Front Office Lead Status: Full-Time, Non-Exempt

Position Summary

The Front Desk Associate is a key member of the patient experience team and serves as the first point of contact for patients. This position combines exceptional customer service, scheduling, insurance verification, benefit education, and administrative support to create a seamless patient experience from the first phone call through completion of care.

The ideal candidate has healthcare front-desk experience with a strong understanding of chiropractic and/or physical therapy practices, including insurance verification, benefits, authorizations, referrals, and patient financial responsibilities.

Key Responsibilities Patient Experience

Welcome patients warmly and professionally by phone, electronically, and in person.
Create a calm, organized, and personalized patient experience.
Guide patients through check-in, their appointment, and checkout.
Answer patient questions and resolve concerns with professionalism and empathy.
Maintain a clean, organized, and welcoming front-desk environment.

Insurance Verification & Benefits

Verify patient eligibility and benefits for chiropractic and physical therapy services prior to visits.
Review benefits through Availity and/or applicable payer portals.
Confirm deductibles, copays, coinsurance, visit limitations, exclusions, authorization requirements, and other coverage details.
Identify potential coverage issues before the patient's appointment.
Document insurance information accurately in the practice management system.
Communicate benefits and estimated patient responsibility in clear, easy-to-understand language.
Coordinate with providers and the billing team when coverage or authorization questions arise.

Scheduling & Patient Intake

Schedule new and established patients according to provider availability, treatment plans, and practice protocols.
Manage cancellations, rescheduling, waitlists, and appointment reminders.
Collect and enter accurate demographic and insurance information.
Ensure required intake forms, consents, and documentation are completed.
Review patient accounts before appointments to identify missing information or outstanding requirements.

Authorizations & Referrals

Obtain and track insurance authorizations and referrals when required.
Monitor authorization dates, visit limits, and remaining approved visits.
Communicate with insurance companies, referring offices, and patients as necessary.
Ensure required documentation is obtained before services are provided.

Patient Financial Responsibilities

Collect copays, deductibles, deposits, coinsurance, and other patient balances accurately.
Explain financial expectations before services whenever possible.
Process payments and provide receipts.
Escalate complex billing questions appropriately.

Administrative & Team Support

Maintain accurate patient records, insurance information, and notes.
Use the practice management system, insurance portals, email, phone systems, and other technology efficiently.
Communicate effectively with providers and clinical staff.
Support daily workflow and help identify opportunities to improve the patient experience.
Protect patient confidentiality and follow HIPAA and practice policies.

Required Qualifications

High school diploma or equivalent.
1–2+ years of healthcare front-desk or medical administrative experience preferred.
Experience in a chiropractic, physical therapy, orthopedic, rehabilitation, or similar healthcare setting is strongly preferred.
Demonstrated experience with insurance verification and benefit interpretation.
Familiarity with deductibles, copays, coinsurance, visit limits, authorizations, referrals, and payer requirements.
Strong computer and data-entry skills.
Excellent communication and customer-service skills.
Strong attention to detail and follow-through.
Ability to manage multiple priorities in a fast-paced environment.
Ability to handle confidential patient information with professionalism and discretion.

Preferred Experience

Chiropractic office experience.
Physical therapy office experience.
Experience verifying benefits through Availity or other payer portals.
Experience with Jane or another healthcare practice management system.
Familiarity with ICD-10 and CPT terminology.
Experience working with commercial insurance, Medicare, workers' compensation, or personal injury cases is a plus.

Key Characteristics

We are looking for someone who is:

Patient-centered — You genuinely care about making people feel welcomed and understood.
Detail-oriented — You understand that accurate insurance information matters.
Proactive — You identify problems before they become patient problems.
Organized — You can keep multiple moving pieces on track.
Confident — You can explain insurance benefits and financial responsibilities clearly.
Compassionate — You can discuss money and coverage without making patients feel uncomfortable.
A team player — You communicate openly and support both the front desk and clinical teams.
Accountable — You follow through and take ownership of your responsibilities.

What Success Looks Like

A successful Front Desk Associate ensures that:

Patients feel welcomed, known, and cared for.
Insurance benefits are verified before the patient arrives whenever possible.
Patient financial expectations are communicated clearly and accurately.
Authorizations and referrals are obtained and tracked appropriately.
Patient information is complete and accurate.
Providers have the information they need to deliver excellent care.
Administrative friction is minimized so the clinical team can focus on the patient.
Every patient interaction reflects the practice's commitment to consistency, excellence, and exceptional service.

Our Mission

We change how people relate to their bodies — from reactive to intentional — so they move through life with confidence, capability, and ease.

The Front Desk Associate plays an important role in bringing this mission to life by ensuring that every patient's experience begins with confidence, clarity, and genuine care.

Pay: $17.00 - $25.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

patient access representative jobs in virginia

Front Desk Receptionist and Administrative Assistant

Medical Receptionist (FT)

Patient Access Specialist

Dental Front Desk Scheduler -Ironbridge

Call Center Representative

Patient Service Representative

Customer Service Representative I (Part-Time)

Provider Customer Service Representative

107143 - Customer Service Representative I

Patient Access Representative

Remote Call Center Associate – Medicaid

Patient Access Associate 1 Neurology Clinics - Fairfax

Patient Access Tech

Customer Service Representative - Express Scripts - Remote

Patient Service Representative 1

Admissions Coordinator

Patient Services Representative - The Sleep Center - Bremo Road

Patient Care Specialist

Patient Access Tech II

Patient Care Representative, Radiology Admin

I want to receive the latest job alert for patient access representative in virginia

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