Top 12 Senior service desk technician Jobs in Virginia

Help Desk Technician – Mid-Level & Senior-Level (2 Openings)
ActioNet —Vienna, VA
- Up to $112,000 a year
- Full-time
- Research
- Mid-level
- 3 years
Quick Apply
10d
Senior Help Desk Technician II
Contact Government Services, LLC —Chantilly, VA
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
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Senior Help Desk Technician
Contact Government Services, LLC —Fairfax, VA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Sr. Service Desk Technician I (6686)
MetroStar —Arlington, VA
- $67,000 - $74,000 a year
- Full-time
- Bachelor's degree
- Team management
- US work authorization
- Paid training
- Paid holidays
Quick Apply
Tier II Deskside Technician (Senior)
Empower AI Inc. —Arlington, VA
- $65,600 - $101,540 a year
- Full-time
- Computer Science
- Research
- Office
8h
Helpdesk Support (Senior) - Tysons
Agil3 Technology Solutions (A3T) —Tysons, VA
- Full-time
- Computer science
- Computer Science
- Engineering
- Travel reimbursement
- Paid holidays
Senior Support Technician
Vertilocity —Richmond, VA
- $50,000 - $65,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
4d
Sr. IT Support Specialist
PGLS —Arlington, VA
- Full-time
- Office
- Windows
- SharePoint
Quick Apply
Sr. Network/System Technician
Leidos —Fort Belvoir, VA
- $92,300 - $166,850 a year
- Full-time
- 6 years
- Bachelor of Science
- Office
9d
Senior Multifunctional Field Technical Support (MFTS) Help Desk
Linchpin Solutions Inc —Alexandria, VA
- $95,000 - $115,000 a year
- Full-time
- 7 years
- Windows
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Sr. IT Support Specialist
Piedmont Global —Arlington, VA
- Full-time
- Office
- Windows
- SharePoint
Senior Network/System Technician (NOSC)
JCS Solutions LLC —Fort Belvoir, VA
- $70,000 - $101,000 a year
- Full-time
- 6 years
- Office
- Master's degree
- Disability insurance
- Health insurance
Quick Apply
8d

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Senior Help Desk Technician II
Contact Government Services, LLC —Chantilly, VA
Accurately answer user support questions of software and hardware in the EOUSA office environment. Set up and support conference and training rooms for…
$108,000 - $156,000 a year
Quick Apply
Help Desk Technician – Mid-Level & Senior-Level (2 Openings)
ActioNet —Vienna, VA
Experience responding to telephone, email, chat, and online technical support requests. Ability to mentor, coach, and provide technical guidance to junior and…
Up to $112,000 a year
Quick Apply
10d

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Help Desk Technician – Mid-Level & Senior-Level (2 Openings)

ActioNet -
Vienna, VA

Quick Apply

Job Details

Full-time
Up to $112,000 a year
10 days ago

Qualifications

Technical support via phone
Incident management software
Incident Escalation
Ticketing system technical support

Full Job Description

Help Desk Technician – Mid-Level & Senior-Level (2 Openings)

Summary:
We are hiring for two (2) Help Desk Technician positions at the Mid-Level and Senior-Level. These roles provide technical support to end users by diagnosing, troubleshooting, documenting, and resolving computer, application, system, device, access, and performance issues. The ideal candidates will have strong customer service and technical troubleshooting skills, experience working with help desk systems and IT service management processes, and the ability to resolve issues efficiently while meeting established service level standards. Senior-level candidates will also help analyze help desk performance, support escalated issues, and mentor less experienced team members.

Location:
Washington, DC or Gaithersburg, MD

Salary:
Up to $112,000, commensurate with experience and position level

Clearance:
Q Clearance is required for approximately 75% of staff in these positions. Candidates without an active Q Clearance may be considered for positions that do not require Q access.

Education:

Senior-Level: Bachelor’s degree from an accredited university or college in a technical discipline.
Mid-Level: Associate’s degree from an accredited university or college in a technical discipline.

Mid-Level Help Desk Technician (Level III):

Minimum of three (3) years of experience performing help desk and technical support activities.
Experience identifying, researching, troubleshooting, and resolving complex technical problems.
Experience providing technical support to end users for computers, applications, systems, devices, hardware, access, and performance issues.
Experience documenting, tracking, and monitoring incidents and problems using applicable help desk, ticketing, or IT service management systems.
Experience responding to telephone, email, chat, and online technical support requests.
Experience coordinating with other technical teams, specialists, and support groups to resolve issues.
Ability to handle escalated issues and more complex technical problems.
Ability to train, coach, or assist less experienced team members.
Strong customer service, communication, troubleshooting, and problem-solving skills.

Senior-Level Help Desk Technician (Level IV):

Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
Experience responding to end-user phone, email, chat, and online support requests.
Experience troubleshooting and resolving computer, application, system, device, access, hardware, and performance issues.
Experience documenting incidents and service requests using help desk, ticketing, or IT service management systems.
Experience advising users on methods, steps, and actions to resolve issues and prevent recurring problems.
Experience escalating issues to appropriate technical teams or support levels to achieve resolution.
Experience supporting software and device installations, upgrades, user profile setup, and password resets.
Experience meeting established service level agreements (SLAs) for response time, resolution, quality, and customer satisfaction.
Experience gathering and analyzing help desk metrics to evaluate performance and identify trends, recurring issues, and areas for improvement.
Experience supporting escalated and complex technical issues.
Ability to mentor, coach, and provide technical guidance to junior and mid-level help desk personnel.
Strong customer service, communication, analytical, and problem-solving skills.

Preferred Certifications:

HDI Support Center Analyst (HDI-SCA)
HDI Desktop Support Technician (HDI-DST)
HDI Support Center Manager (HDI-SCM) – preferred for Senior-Level candidates
ITIL 4 Foundation
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Fundamentals
Microsoft Certified: Azure Fundamentals (AZ-900)
ServiceNow Certified System Administrator
Certified ScrumMaster (CSM) or equivalent Agile certification

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters
We are committed to our customers by driving and sustaining Service Delivery Excellence
We are committed to give back to our Community, help others and make the world a better place for our next generation

ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022). We have 98% of Customer retention rate. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only. No Agencies, No third-party recruiters, please********

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Refine Your Search

senior service desk technician jobs in virginia

Help Desk Technician – Mid-Level & Senior-Level (2 Openings)

Senior Help Desk Technician II

Senior Help Desk Technician

Sr. Service Desk Technician I (6686)

Tier II Deskside Technician (Senior)

Helpdesk Support (Senior) - Tysons

Senior Support Technician

Sr. IT Support Specialist

Sr. Network/System Technician

Senior Multifunctional Field Technical Support (MFTS) Help Desk

Sr. IT Support Specialist

Senior Network/System Technician (NOSC)

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