Top 1 Customer support coordinator Jobs in Virginia Beach, Va

Client Care Coordinator
Final Analysis Property Inspections —Hampton Roads, VA
- $23,000 - $27,000 a year
- Full-time
- English
- Mid-level
- Office
- Paid holidays
- Health insurance

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Client Care Coordinator

Final Analysis Property Inspections
Hampton Roads, VA

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Job Details

Full-time
$23,000 - $27,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off

Qualifications

Confidential information handling
Office activity coordination
Phone communication
Operations coordination
In-person customer service
Answering guest questions
English
Managing clients in a customer support role
Resource scheduling coordination

Full Job Description

We are a local company in Hampton Roads is seeking to hire a business coordinator. The position of client care coordinator is full time position (40 hours per week) and consist primarily of answering the phone, talking with clients, scheduling inspections and managing the inspection schedule. The client care coordinator is the friendly face of our business who interacts directly with the client in answering their questions, explaining our services and to facilitate scheduling. The client care coordinator will answer directly to the office manager and the owner/president of inspectors regarding their schedule. The Job coordinator must be well organized, confident and authoritative with an impeccable personal brand while maintaining a positive, compassionate and understanding team player spirit. This position is in the center of business operations and is crucial to the smooth, cohesive operation of the business. This position allows plenty of room for growth and advancement with the company based on the candidates� abilities.

EXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES REQUIRED:

2+ years of relevant experience with customer service and scheduling.
Posses a positive and friendly but business like demeanor dealing with customers.
Proficient command of the English Language.
Possess a positive and professional phone personality and good customer rapport skills
Proficient in the use of computers and other general office equipment.
Proficient in the use of office and web based applications such as Excel, Word, Google docs and calendar systems.
Ability to communicate effectively with others.
Ability to multi-task when balancing simultaneous customer inquiries.
Good critical thinking and problem-solving skills related to scheduling coordination.
Highest level of confidentiality and trust with confidential company information and intellectual property.
Enthusiasm and interest in the home inspection / Real estate industry.
Learn and have the ability to answer customer questions about company services.
Ability to work well independently and collaborate effectively with a team of inspectors and other personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Normal working hours are 9AM-6PM with 1 hour lunch.
Answer phones, Client inquiries and set appointments.
Coordinate inspector scheduling for approximately 6 inspectors.
Communication liaison between inspectors and clients.
Client post inspection / satisfaction follow-up phone calls.
Monitor social media inquiries and online appointments.
Light work on Saturdays checking emails and phone messages from home.

WORK ENVIRONMENT:

Quiet office in professional office complex. (Kempsville and Indian River rd.)
Little or no customer traffic.
Inspectors work in the field and mostly not in the office.
Hours can be flexible but a 40 hour work week. (ex. 9-6 with 1 hr. lunch)
Some work can be done from home as needed.

SALARY AND BENEFITS:

Compensation $23k - $27k annual (salaried position).
After 90 days, Company provides Medical, Dental, PTO (paid time off), Paid holidays
Growth and advancement within the company is encouraged and supported.

FOR EMPLOYMENT CONSIDERATION:

- Contact us with resume to include related education and work experience and history.

Send via email (listed in application)

or mail to: 1385 Fordham Dr. Suite 105, Box #160, Virginia Beach VA. 23464

Feel free to call us about this position at 757 495-2300

Apply Now

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Client Care Coordinator

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