Top 1069 Guest experience manager Jobs in Virginia Beach, Va

General Manager
Destination Pet LLC —Virginia Beach, VA
- $55,000 - $60,000 a year
- Weekends as needed
- Hospitality
- Sales
- Ability to walk for extended periods
- Disability insurance
- Dental insurance
Quick Apply
3d
Manager, Customer Relations and Guest Services
Sentara Hospitals —Virginia Beach, VA
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- 403(b) matching
- Paid parental leave
Quick Apply
Front Office Manager
COMMONWEALTH LODGING MANAGEMENT LLC —Norfolk, VA
- $65,000 a year
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
General Manager
PCRK Group —Virginia Beach, VA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Mentoring
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Restaurant General Manager
Mitsa Group LLC —Virginia Beach, VA
- From $50,000 a year
- Full-time
- Sales
- High school diploma or GED
- Team management
- Paid training
- Health insurance
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General Manager
Little Caesars —Portsmouth, VA
- $45,000 - $60,000 a year
- Weekends as needed
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- Recruiting
- Paid holidays
- Disability insurance
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Professional Dog Groomer - Part-Time
PetSuites —Virginia Beach, VA
- Part-time
- No education required
- Mid-level
- In-person
- Paid training
- Employee discount
Quick Apply
Front Desk Manager
Rivers Casino Portsmouth —Portsmouth, VA
- $70,000 a year
- Weekends as needed
- Sales
- 5 years
- Computer literacy
Quick Apply
10d
Guest Services Supervisor
Moxy Virginia Beach Oceanfront —Virginia Beach, VA
- $18 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Marketing Manager - Cavalier Resort
Cavalier Resort —Virginia Beach, VA
- $70,000 - $75,000 a year
- Full-time
- Marketing
- Mid-level
- 3 years
- Health savings account
- Health insurance
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16h
Human Resources Admin Assistant (Seasonal)
Delta Hotel by Marriott Virginia Beach Waterfront Suites —Virginia Beach, VA
- Part-time
- English
- Hotel
- Entry level
- 401(k) matching
- Employee discount
Quick Apply
Restaurant General Manager – Virginia Beach, VA, General Booth Rd
Cook Out Restaurants —Virginia Beach, VA
- $75,000 - $100,000 a year
- Holidays
- Mid-level
- Quick service & fast food restaurant
- Mentoring
- Health insurance
- Dental insurance
Guest Services (VB Amphitheater)
Live Nation —Virginia Beach, VA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- US work authorization
Guest Ambassador (VB Amphitheater)
Live Nation —Virginia Beach, VA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- US work authorization
Guest Services Supervisor
Glass Light Hotel & Gallery —Norfolk, VA
- $19.50 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Front Office Manager
Delta Hotel - Norfolk Airport —Norfolk, VA
- Basic math
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
VIP Club Staff (VB Amphitheater)
Live Nation —Virginia Beach, VA
- Part-time
- High school diploma or GED
- US work authorization
- Organizational skills
- Flexible schedule
Guest Service Agent | Hotel Front Desk | Receptionist (PEP)
Hilton Garden Inn Virginia Beach Oceanfront —Virginia Beach, VA
- $16 an hour
- Seasonal
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Clerk | Sheraton Oceanfront Hotel Guest Services
Sheraton Oceanfront Virginia Beach —Virginia Beach, VA
- $16 an hour
- Full-time
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Representative
Schulte Hospitality Group —Virginia Beach, VA
- $15 - $17 an hour
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
3d

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General Manager

Destination Pet LLC -
Virginia Beach, VA

Quick Apply

Job Details

Full-time
$55,000 - $60,000 a year
3 days ago

Benefits

Disability insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Companion animal handling
Customer communication
Managing pet care teams
Staff supervision
Writing skills
Dog handling
Profit & Loss statement
Multi-line phone systems
Productivity software
Team motivation (leadership skill)
General management
Operational budget management
Organizational budget management
Database software proficiency

Full Job Description

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

The General Manager is responsible for all day-to-day operations of the facility. This includes; hiring, job coaching, training, scheduling, managing inventory, managing to a set budget, and ensuring customer satisfaction.

We are looking for a General Manager to lead our team at Cosmo's Corner

REPORTS TO: District Director

PAY: $55,000 - $,60,000 Salary

+ Quarterly Bonus Opportunities!

CORE RESPONSIBILITES (include but are not limited to):

Supports the mission, vision, culture and policies of Destination Pet.
Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
Collaborate with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)
Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
Manages all staff at center ; recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary.
Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.
Manages center payroll and ensures that payroll is approved in a timely manner.
Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
Ensures safety of all employees by conducting safety training, enforcing of safe-handling rules, and complying with all safety related policies.
Prepares and delivers annual performance reviews to team members on a timely basis.
Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
Resolve any and all customer and staff complaints.
Actively manages center’s social media accounts through weekly postings and replying to customer comments.
Creates, implements and executes on local marketing programs to acquire new customers and grow sales.
Attends community events and partners with local businesses to promote Destination Pet services.
Maintains appropriate inventory of supplies; reorders and restocks as necessary.
Monitors and manages all computer systems located in the center.
Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
Utilizes financial reports and statistics.
Responsible for cash management, including accepting cash, check, and credit card payments for services; and for end-of-day cash drawer balance.
Ensures that bank deposits are completed as needed.
Promotes and markets Destination Pet’s programs and services in the surrounding community.
Assists other team members as needed.
Performs other duties as assigned.

REQUIREMENTS:

Expertise & Experience:

BS/BA is a plus.
Must be a passionate team player and a strong motivator.
Must have strong background in driving performance excellence through strong people management.
Five plus years in full P&L management responsibility preferably in hospitality, service and / or retail environments.
Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
Proficiency in computer applications including Microsoft Office Suite and database applications.
Ability to multi-task with strong time management skills.
Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Must have exceptional strong customer service experience and skills.
Veterinary, boarding and/or grooming experience required.
Must have experience in managing inventory and accounts payable.

Physical:

Must be able to work evenings, weekends and holidays.
Must frequently lift 40 pounds.
Must be able to be on feet for the duration of your shift.
Must be able to stand, walk and climb stairs frequently.
Must be able to work on computer system and work multi-line telephone.
Must be able to handle dogs on leashes.
Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

PERKS:

Health, vision, dental, long & short-term disability, and Life insurance
A Startup mentality company with stable funding.
401k match
Pet Care discounts
Generous PTO
Opportunity to grow your career with a network of like-minded professionals

IND123

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?

Quick Apply

Refine Your Search

guest experience manager jobs in virginia beach, va

General Manager

Manager, Customer Relations and Guest Services

Front Office Manager

General Manager

Restaurant General Manager

General Manager

Professional Dog Groomer - Part-Time

Front Desk Manager

Guest Services Supervisor

Marketing Manager - Cavalier Resort

Human Resources Admin Assistant (Seasonal)

Restaurant General Manager – Virginia Beach, VA, General Booth Rd

Guest Services (VB Amphitheater)

Guest Ambassador (VB Amphitheater)

Guest Services Supervisor

Front Office Manager

VIP Club Staff (VB Amphitheater)

Guest Service Agent | Hotel Front Desk | Receptionist (PEP)

Front Desk Clerk | Sheraton Oceanfront Hotel Guest Services

Guest Service Representative

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