Top 44 Guest service agent Jobs in Virginia Beach, Va

Guest Service Agent I
Autograph Historic Cavalier —Virginia Beach, VA
- $18 an hour
- Full-time
- Military
- Office
- Math
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
The Oceanfront Inn —Virginia Beach, VA
- From $15 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Health insurance
- Paid time off
Quick Apply
4d
Guest Service Agent | Hotel Front Desk | Receptionist (PEP)
Hilton Garden Inn Virginia Beach Oceanfront —Virginia Beach, VA
- $16 an hour
- Seasonal
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
HARMONY HOSPITALITY INC —Virginia Beach, VA
- Part-time
- Hotel
- Entry level
Quick Apply
Front Desk Attendant
Connect Talent Solutions —Virginia Beach, VA
- Entry level
- Resort
Guest Service Agent
Holiday Inn Express and Suites Norfolk —Norfolk, VA
- Microsoft Outlook
- Computer literacy
- English
Quick Apply
Guest Service Associate
DoubleTree by Hilton —Virginia Beach, VA
- $13 - $16 an hour
- Full-time
- Administrative experience
- Organizational skills
- In-person
- Employee discount
- Flexible schedule
Quick Apply
At Your Service Agent
Delta Hotels by Marriott Virginia Beach Waterfront Suites —Virginia Beach, VA
- $16 an hour
- Computer literacy
- Research
- Hotel
Quick Apply
Front Desk Clerk | Sheraton Oceanfront Hotel Guest Services
Sheraton Oceanfront Virginia Beach —Virginia Beach, VA
- $16 an hour
- Full-time
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Home2 Virginia Beach Princess Anne —Virginia Beach, VA
- $15 an hour
- Part-time
- Hotel
- Entry level
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Holiday Inn Oceanside/ Front Desk Agent - Part Time
COASTAL Hospitality Associates, LLC. —Virginia Beach, VA
- From $16 an hour
- Part-time
- English
- Hotel
- Leadership
- Free parking
- 401(k)
Quick Apply
DTVB-Front Desk Agent
HARMONY HOSPITALITY INC —Virginia Beach, VA
- $15 an hour
- Part-time
- Hotel
- Entry level
Quick Apply
Hotel Front Desk Agent
Hyatt House Virginia Beach Oceanfront —Virginia Beach, VA
- $15 - $16 an hour
- Part-time
- Background check
- Computer literacy
- Sanitation
- Health insurance
- Dental insurance
Quick Apply
9d
Part-Time Front Desk Agent
Fairfield Inn & Suites —Virginia Beach, VA
- $16 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Employee discount
Quick Apply
11d
Fairfield Inn & Suites - Front Desk Agent (FT)
COASTAL Hospitality Associates, LLC. —Virginia Beach, VA
- From $16 an hour
- 8 hour shift
- Microsoft Outlook
- Computer literacy
- Hotel
- Health savings account
- Disability insurance
Quick Apply
Guest Services Supervisor
Moxy Virginia Beach Oceanfront —Virginia Beach, VA
- $18 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Front Office Manager
COMMONWEALTH LODGING MANAGEMENT LLC —Norfolk, VA
- $65,000 a year
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
Guest Service Representative
Best Western Center Inn —Virginia Beach, VA
- $13 - $15 an hour
- Full-time
- Computer literacy
- Hotel
- 21 years or older
- Health insurance
- Paid time off
Quick Apply
DTVB-Front Desk Supervisor
HARMONY HOSPITALITY INC —Virginia Beach, VA
- $17 an hour
- 8 hour shift
- Microsoft Access
- Mid-level
- Hotel
Quick Apply
Front Desk Clerk - Hampton Inn Virginia Beach Oceanfront South
The Harrison Group —Virginia Beach, VA
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Free parking
Quick Apply

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Guest Service Agent I

Autograph Historic Cavalier -
Virginia Beach, VA

Quick Apply

Job Details

Full-time
$18 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Employee discount
Life insurance
Pet insurance

Qualifications

Employee relationship building

Full Job Description

About Us

HEI Hotels & Resorts is proud to welcome The Historic Cavalier Hotel and Beach Club, Autograph Collection, to our growing portfolio of distinguished properties. Overlooking the Atlantic Ocean from Virginia Beach’s North End, this iconic luxury hotel blends historic charm with modern sophistication. Featuring elegantly curated guest rooms, award-winning dining, a luxury spa, on-site bourbon distillery and exceptional service, the property delivers a premier hospitality experience and is recognized as one of the East Coast’s most celebrated coastal destinations. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. •Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Qualifications and Skills

Hotel experience preferred.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Salary Range: $18.00 - $18.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Quick Apply

Refine Your Search

guest service agent jobs in virginia beach, va

Guest Service Agent I

Front Desk Agent

Guest Service Agent | Hotel Front Desk | Receptionist (PEP)

Front Desk Agent

Front Desk Attendant

Guest Service Agent

Guest Service Associate

At Your Service Agent

Front Desk Clerk | Sheraton Oceanfront Hotel Guest Services

Front Desk Agent

Holiday Inn Oceanside/ Front Desk Agent - Part Time

DTVB-Front Desk Agent

Hotel Front Desk Agent

Part-Time Front Desk Agent

Fairfield Inn & Suites - Front Desk Agent (FT)

Guest Services Supervisor

Front Office Manager

Guest Service Representative

DTVB-Front Desk Supervisor

Front Desk Clerk - Hampton Inn Virginia Beach Oceanfront South

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