Top 370 Passenger service agent Jobs in Virginia Beach, Va

Customer Service Agent Part Time
American Airlines —Norfolk, VA
- From $20.23 an hour
- Overtime
- Bilingual
- Background check
- Pass drug screening
- Health insurance
- Dental insurance
7d
Customer Service Representative I (Part-Time)
Sentara Hospitals —Virginia Beach, VA
- Part-time
- Remote
- High school diploma or GED
- Travel
- Epic
- 403(b) matching
- Paid parental leave
Quick Apply
1d
Guest Service Agent | Hotel Front Desk | Receptionist (PEP)
Hilton Garden Inn Virginia Beach Oceanfront —Virginia Beach, VA
- $16 an hour
- Seasonal
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent II
Marriott Virginia Beach —Virginia Beach, VA
- $16 an hour
- Full-time
- Military
- Office
- Math
- Disability insurance
- Health insurance
Quick Apply
Guest Service Agent II
Embassy Suites Virginia Beach —Virginia Beach, VA
- $17 an hour
- Full-time
- Military
- Office
- Math
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative 1
Sentara Hospitals —Virginia Beach, VA
- Full-time
- High school diploma or GED
- Travel
- In-person
- 403(b) matching
- Paid parental leave
Quick Apply
Customer Service Representative/Call Center/Client Support
ADP —Norfolk, VA
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Military
- Writing skills
- 1 year
- Wellness program
- Disability insurance
Service Express Agent
Marriott Virginia Beach —Virginia Beach, VA
- $17 - $18 an hour
- Full-time
- Military
- Ability to sit for extended periods
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
Great Atlantic Management —Virginia Beach, VA
- $20 an hour
- Weekends as needed
- Background check
- Sales
- Pass drug screening
- Paid holidays
- Dental insurance
Quick Apply
Customer Service Representative - Seasonal
Williams-Sonoma Inc. Customer Care Centers —Virginia Beach, VA
- $15 an hour
- Seasonal
- Remote
- Residential
- 1 year
- Communication skills
- Work from home
- Employee discount
9d
Customer Service Associate
Wawa, Inc. —Virginia Beach, VA
- $15.00 - $18.75 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE - PART TIME
Navy Exchange Service Command —Virginia Beach, VA
- $16.75 an hour
- 8 hour shift
- No experience needed
- Communication skills
- Entry level
Airport Customer Service Agent (Breeze) - ORF
Unifi Aviation, LLC —Norfolk, VA
- $15.15 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
Customer Service Representative - Technical
Disabled Veteran Solutions —Norfolk, VA
- From $18.92 a week
- Extended hours
- Remote
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Holiday Inn Oceanside/ Front Desk Agent - Part Time
COASTAL Hospitality Associates, LLC. —Virginia Beach, VA
- From $16 an hour
- Part-time
- English
- Hotel
- Leadership
- Free parking
- 401(k)
Quick Apply
Customer Service Representative - Oceana
Liberty Military Housing —Virginia Beach, VA
- $18 - $21 an hour
- Weekends as needed
- Microsoft Excel
- OSHA
- Computer literacy
- AD&D insurance
- Paid holidays
10d
Customer Service Representative
ADP —Norfolk, VA
- $17.02 - $30.14 an hour
- Overtime
- Spanish
- Military
- Writing skills
- Wellness program
- Disability insurance
6d
Agent Passenger Service
TREGO DUGAN AVIATION OF GRAND ISLAND INC —Norfolk, VA
- $16.50 an hour
- Part-time
- CPR Certification
- Experience working with individuals with disabilities
- Writing skills
9d
Customer Service Representative - State Farm Agent Team Member
William Wright - State Farm Agent —Virginia Beach, VA
- $40,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE - FULL TIME
Navy Exchange Service Command —Virginia Beach, VA
- $16.75 an hour
- Overtime
- Communication skills
- Entry level
- Retail sales

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Customer Service Agent Part Time

American Airlines -
Norfolk, VA

Apply Now

Job Details

Part-time
From $20.23 an hour
7 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
On-the-job training
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

Bilingual
Customer communication
Driver's License

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.

What you'll do

These are the essential functions of the job

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers’ self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American’s guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy

Reasonable accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also do the following:

Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver’s license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

passenger service agent jobs in virginia beach, va

Customer Service Agent Part Time

Customer Service Representative I (Part-Time)

Guest Service Agent | Hotel Front Desk | Receptionist (PEP)

Guest Service Agent II

Guest Service Agent II

Customer Service Representative 1

Customer Service Representative/Call Center/Client Support

Service Express Agent

Customer Service Representative

Customer Service Representative - Seasonal

Customer Service Associate

CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE - PART TIME

Airport Customer Service Agent (Breeze) - ORF

Customer Service Representative - Technical

Holiday Inn Oceanside/ Front Desk Agent - Part Time

Customer Service Representative - Oceana

Customer Service Representative

Agent Passenger Service

Customer Service Representative - State Farm Agent Team Member

CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE - FULL TIME

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Intro

Why you'll love this job

What you'll do

All you'll need for success

What you'll get

Feel free to be yourself at American

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