This multi‐faceted position is responsible for maintaining, monitoring, administering and repairing information/communication technology hardware/software equipment, analyzing customer requests for service and maintenance calls in the assigned area, and frequently leading multiple projects which require sound decision making and good project management skills. Work may be performed in a shop environment or other facilities.
BACKGROUND
Virginia Beach City Public Schools (VBCPS) provides an array of instructional opportunities to over 65,000 students throughout the City of Virginia Beach. With 92 large offices throughout the city, VBCPS has one of the largest networks in eastern Virginia. VBCPS employs approximately 15,000 employees ranging from office roles, bus drivers, HVAC, and craftsmen to teachers. In addition to providing instruction, VBCPS services include serving over 400,000 meals to students each week and providing round trip transportation for over 50,000 students each school day. As you can see from these examples, the breadth of services VBCPS provides makes it a large and complex technical environment.
The goal of the Department of Technology (DOT) is to create value for Virginia Beach City Public Schools by implementing great technology and providing the best services and support possible for our students, teachers, and staff. Approximately 100 dedicated team members support the VBCPS technical environment by providing network, telecommunications, data center and server, security, application, and end-user support services. Successful team members must adopt DOT's tenacity to provide the highest level of service possible and keep pushing the envelope for what's possible when providing services to Virginia Beach students and families.
Detail all information given and received into service desk application.
Analyze information and evaluate results to choose the best solution to problems.
Advise and instruct end users on the necessary technology to achieve solutions; troubleshoot and resolve issues.
Develop specific goals and plans to prioritize, organize, and accomplish the work.
Coordinate the work of a team and work collaboratively to complete ongoing projects and assigned tasks.
Manage and train an assigned team of technicians as well as end users on systems and applications.
Maintain constructive and cooperative working relationships with others.
Keep up‐to‐date technically and apply new knowledge to the job.
Perform related work as required.
Provide after‐hours support for technical issues, as needed.
Provide research and recommendations on new technologies.
DUTIES ASSIGNED TO SPECIFIC JOB FUNCTIONS
Specialization and proficiency in one or more of these areas is essential:
Engineering Team
Collaborate and assist a team of systems engineers with installation, maintenance, and troubleshooting of software, systems, Active Directory, GSuite, cloud technologies, and Windows servers.
Assist with conducting corrective and preventive hardware and software maintenance on servers, appliances, storage, and other data center infrastructure.
Maintain, manage, and troubleshoot application and identity integration, virtual hosts and systems, cloud resources, and Active Directory.
Install, maintain, and troubleshoot load balancing hardware, software, and configurations.
Assist with Installation and configuration of servers, storage, cloud‐based technology, and hyper‐converged systems.
Performing routine installation of updates to server, peripheral and networking device firmware, as well as operating system and vendor driver patches.
Manage and maintain monitoring system ensuring data center, Active Directory, and cloud infrastructure are accessible and performing as expected.
Providing monitoring of measurement and monitoring tools to ensure proper server, server‐based services operation, identification of failures, CPU utilization and network performance.
Create documentation and maintain the enterprise repository of systems documentation.
Provide leadership, training, and project lead for team members.
Evaluate team procedures and tasks for efficiency and develop automation when possible.
Infrastructure/Telecommunications Team
Act as the first responder to infrastructure trouble‐tickets including: LAN/WAN/WLAN switching, network protocols, cabling, distance learning equipment, PC, server issues and telephony devices.
Perform in‐depth troubleshooting, installation and maintenance on switches, routers, servers, wireless equipment, PCs, servers, universal power supplies and telephony equipment.
Administer enterprise monitoring software ensuring that all network systems are performing as expected.
Create documentation and maintain the enterprise repository of systems documentation.
Collaborate and assist with the installation, maintenance and troubleshooting of: Layer 2 and 3 routing/switching hardware, software and configurations, server hardware, video teleconference hardware and software, telephony equipment, and network security systems.
Provide telecommunications network design and programming and installation support services for server, desktop applications and hardware.
Review cabling infrastructure standards, codes, design, and troubleshooting process.
Test new devices to determine viability and network implications.
Provide training to users as it relates to telecommunications equipment and features.
Review proposals for accuracy and completeness as well as pricing to ensure compliance to the contract.
Estimate and forecast telecommunications initiatives.
Assist with architecting LAN/WAN/WLAN solutions for new construction or modifications to existing structures using architect plans; conducting corrective and preventive hardware maintenance on servers, switches, routers, and UPS systems; and troubleshooting WAN and Internet infrastructure.
Must have a thorough knowledge of the operation, uses, and capabilities of data center, cloud, and network technology. Must have a thorough knowledge of the methods and techniques used to maintain and repair data center, cloud, and network technology including the hazards of the work and necessary safety precautions. Must have a knowledge of service desk applications. Must have the ability to understand and carry out written and oral instructions; read and understand maintenance manuals and work from sketches, drawings and diagrams; establish and maintain effective working relationships with associates and vendors; and carry out maintenance plans and repair schedules for technical resources. Must possess excellent verbal and written communication skills, as well as, leadership, organizational, and customer service skills. Must be a skilled technical writer.
Required: High School Diploma or GED. Four (4) years of Information Technology technical hands‐on experience using a combination of hardware, operating systems, and client‐server applications in an enterprise wide distributed computing environment. Possession of a valid driver's license and reliable transportation to carry out site visits as assigned.
A comparable amount of training and experience maybe substituted for the minimum qualifications.
PHYSICAL REQUIREMENTS
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Frequent sitting, walking, bending, stooping, crouching, grasping, fingering, repetitive motion, reaching, and driving. Occasional standing. Work involves moderate exposure to unusual elements such as dirt, fumes, unpleasant odors, extreme vibrations, hazards such as moving vehicles, electric current, exposure to moving mechanical parts, etc. and/or loud noises. Ability to lift 20 pounds frequently and up to 50 pounds occasionally. Requires timely and regular adherence to established work schedules. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
SPECIAL REQUIREMENTS
Regular and reliable attendance is an essential function of this position.
Specialization and proficiency in one or more of the identified specific job function areas is essential and require the following knowledge base
Engineering Team
Required: Proficient with Windows Servers, Active Directory, Intel based server hardware, enterprise data center operations, virtualization, and cloud technologies.
Preferred: Any of the following certifications : MCSE: Microsoft Certified Solutions Expert, MCSA: Microsoft Certified Solutions Associate, MTA: Microsoft Technology Associate, PMP: Project. Management Professional, PgMP: Program Management Professional, CAPM: Certified Associate in Project Management, VCA, VCP6‐DVC, VCAP‐DCA* (DCD, CIA, or CID).
Infrastructure / Telecommunications Team
Required: Expertise in Layer 2 and 3 switching, routing protocols, and wireless networks. Strong proficiency with infrastructure availability‐monitoring software and equipment and with installation troubleshooting and maintaining all aspects of structured cabling. In‐Depth understanding of Video Teleconferencing systems and Network Security systems to include: Network Access Control Systems, Firewalls, internet filtering systems, and telephony equipment and VOIP systems. Proficient in the design, installation, maintenance and troubleshooting of various telecommunications systems.
Preferred: Any of the following certifications: CCNA, CCNP, Cisco UC Design Specialist, Cisco UC Support Specialist, or equivalent.
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