Top 711 Patient experience manager Jobs in Virginia Beach Va

Manager, Patient Relations
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $38.98 - $58.48 an hour
- Full-time
- Master of Social Work
- Nursing
- Microsoft Excel
Assistant Practice Manager
Sentara Hospitals —Virginia Beach, VA
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
- 403(b) matching
- Paid parental leave
Quick Apply
Office Administrator
Coastal Orthodontics —Virginia Beach, VA
- $25 - $30 an hour
- Email
- Dental office
- Mid-level
- Organizational skills
Quick Apply
Medical Records
Colonial Health & Rehab Center —Virginia Beach, VA
- $21 - $24 an hour
- Full-time
- Skilled nursing facility
- Computer literacy
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
7h
Director of Patient Care Services
Bristol Hospice, LLC —Virginia Beach, VA
- $110,000 - $115,000 a year
- Full-time
- Nursing
- RN License
- Office
- Mileage reimbursement
- Health savings account
Quick Apply
6d
Manager, Customer Operations
Sentara Hospitals —Norfolk, VA
- 8 hour shift
- Microsoft Outlook
- Management
- 5 years
- 403(b) matching
- Paid parental leave
Quick Apply
3d
Intake Coordinator
Chesapeake Regional Healthcare Center —Chesapeake, VA
- Nursing
- Mid-level
- Office
Quick Apply
Practice Manager III
Sentara Hospitals —Norfolk, VA
- Full-time
- Clinic experience
- Outpatient experience
- 3 years
- 403(b) matching
- Paid parental leave
Quick Apply
Benefit Specialist
Oak Street Health —Norfolk, VA
- $21.10 - $40.90 an hour
- Full-time
- Sales
- Clinic
- Bachelor's degree
- Health insurance
- Dental insurance
5d
Operations Coordinator - Nursing Administration
Sentara Princess Anne Hospital —Virginia Beach, VA
- Full-time
- Customer service
- Mid-level
- Office
- 403(b) matching
- Paid parental leave
Quick Apply
Patient Call Center Specialist
Urology of Virginia PLLC —Virginia Beach, VA
- $16.50 - $20.00 an hour
- Communication skills
- Entry level
Quick Apply
Practice Manager
Anne Arundel Dermatology —Norfolk, VA
- Full-time
- OSHA
- HIPAA
- Clinic
- AD&D insurance
- Paid holidays
Behavioral Health Case Manager
US Military Treatment Facilities under DHA —Naval Medical Center Portsmouth, VA
- $90,838 - $118,092 a year
- Online Application
- Background check
- Pass drug screening
- Research
4d
Assistant Project Manager - Federal Health (CMS)
Commence —Virginia Beach, VA
- $100,000 - $125,000 a year
- Online Application
- Remote
- Mid-level
- Master's degree
- Bachelor's degree
Patient Transporter, Lead
Chesapeake Regional Medical Center —Chesapeake, VA
- Management
- Hospital
- Customer service
Quick Apply
Patient Educator - Ophthalmology experience preferred, no weekends, full benefits
Virginia Eye Consultants —Norfolk, VA
- Overtime
- Microsoft Outlook
- Surgery
- HIPAA
- Paid parental leave
- Paid holidays
Quick Apply
13d
Medical Records Technician (ROI)
US Veterans Health Administration —Chesapeake, VA
- $36,950 - $59,908 a year
- Online Application
- Background check
- High school
- Writing skills
- Health insurance
2d
Practice Manager
Center for Restorative, Cosmetic, & Implant Dentistry —Chesapeake, VA
- Full-time
- Dental office
- HIPAA
- Mid-level
Quick Apply
Inpatient Virtual Monitoring Tech- ONSITE_Nights
Sentara Hospitals —Virginia Beach, VA
- Full-time
- Inpatient
- High school diploma or GED
- In-person
- 403(b) matching
- Paid parental leave
Quick Apply
Sr. Network Engagement Partner
Strive Health —Virginia Beach, VA
- $85,500 - $104,000 a year
- Email
- Hybrid work
- 8 years
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Quick Apply

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Manager, Patient Relations

Childrens Hospital of The Kings Daughters -
Norfolk, VA

Apply Now

Job Details

Full-time
$38.98 - $58.48 an hour

Qualifications

Collaborate with healthcare professionals
Customer communication
Microsoft Excel
Microsoft Outlook
Workflow management (operations management method)
CMS
CMS regulatory compliance
Documentation tools
Bachelor's degree
Data management
Medicare regulations
Hospital regulatory compliance
Technical Proficiency

Full Job Description

GENERAL SUMMARY
- The Manager, Patient Relations leads CHKD’s patient relations operations and provides expert guidance and operational support to the Patient Relations team. The role is responsible for ensuring that patient relations operations are driven by effective and efficient processes that are focused on patient satisfaction and issue resolution. This position reports to departmental leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Leads patient relations operations, ensuring consistent, timely, and effective issue resolution in alignment with Centers for Medicare & Medicaid Services (CMS )Conditions of Participation and CHKD policy.
- Serve as the subject matter expert for grievance classification, regulatory interpretation, and best practices in patient- and family-centered communication.
- Provide day-to-day operational leadership and support to the Patient Relations team, including guidance on complex, sensitive, or high-risk cases.
- Coordinate with clinical, operational, legal, quality, and risk partners to gather information, support investigations, and facilitate effective resolution.
- Prepare, analyze, and present grievance program data and trends to generate actionable insights that inform leadership decision-making and performance improvement initiatives.
- Ensure timely, accurate, and respectful written grievance responses to patients and their representatives, when required by regulation or policy.
- Maintain complete, accurate, and survey-ready documentation, including grievance logs, case files, correspondence, and supporting materials.
- Support staff education and competency development related to complaint versus grievance distinctions, escalation criteria, service recovery, and regulatory expectations.
- Lead, manage, coach, and mentor assigned staff to promote accountability, professional growth, engagement, and high-quality performance.
- Oversee personnel management functions, including recruitment, hiring, onboarding, performance management, coaching, corrective action, and, when necessary, termination processes.
- Perform all other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
- Required Licenses and/or Certifications
  - None Required
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- Required Education and Experience
  - Bachelor’s degree in a related field required (e.g., Healthcare Administration, Public Health, Social Work, Nursing, or a closely related discipline).
  - Five (5) or more years of progressive professional experience in patient relations, quality, risk management, or comparable field required, including at least two (2) years within a healthcare environment.
- Preferred Education and Experience
  - Master’s degree preferred (MHA, MPH, MSW, MSN, or a related graduate degree).
  - Experience supporting organizational quality improvement, grievance resolution, regulatory compliance, or patient experience initiatives.
- Required Knowledge, Skills and Abilities
  - Strong proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
  - Demonstrated technical aptitude and comfort using workflow management tools, databases, and electronic documentation systems.
  - Ability to manage competing priorities, exercise sound judgment, and maintain professionalism in sensitive or high-stress situations.
  - Working knowledge of healthcare regulatory and accreditation standards, including CMS Conditions of Participation, DNV-GL accreditation, Office for Civil Rights (OCR) requirements, and patient rights.
  - Strong written and verbal communication skills, with the ability to produce clear, professional documentation and communicate effectively with patients, families, clinicians, and leaders.
  - Proven ability to collaborate across multidisciplinary clinical and non-clinical teams in a complex healthcare environment.
WORKING CONDITIONS
- Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
- Click here to view physical requirements.

Location: Childrens Hospital of The Kings Daughters · Patient Experience Services
Schedule: Full-Time, Days

Apply Now

Refine Your Search

patient experience manager jobs in virginia beach va

Manager, Patient Relations

Assistant Practice Manager

Office Administrator

Medical Records

Director of Patient Care Services

Manager, Customer Operations

Intake Coordinator

Practice Manager III

Benefit Specialist

Operations Coordinator - Nursing Administration

Patient Call Center Specialist

Practice Manager

Behavioral Health Case Manager

Assistant Project Manager - Federal Health (CMS)

Patient Transporter, Lead

Patient Educator - Ophthalmology experience preferred, no weekends, full benefits

Medical Records Technician (ROI)

Practice Manager

Inpatient Virtual Monitoring Tech- ONSITE_Nights

Sr. Network Engagement Partner

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