Position Summary: Strike Group is seeking qualified and experienced Field Service Technicians for a position supporting the Xerox Shipboard Multi-purpose Copier Program servicing various U.S. Navy Ships with a home port of Norfolk, VA. You will be responsible for maintenance, repair and operation of a broad range of copiers, printers and multi-function devices installed on Navy ships at sea and in port. You will be expected to deploy periodically for up to 9 months at a time. Employees are eligible for up to an additional $12,500 per year for deployments plus hazardous duty pay (if applicable).
You will be required to successfully complete a training and certification process (you are paid during the training and certification) that entails: (1). Demonstrating the required product proficiency by successfully completing the 16 week Xerox product training. (2). Must receive final approval and certification after completion. U.S. Citizenship required.
Veterans strongly encouraged to apply.
Why Strike Group? When choosing Strike Group you are joining a knowledgeable team with vast experience in providing the Navy and Marine Corps world-wide logistical, programmatic and field service support. We reward our team members equitably and offer a highly competitive total compensation program including:1.) Industry-competitive salaries, 2.) Medical, dental, and vision insurance, 3.) 401K, 4.) Paid Time Off and holidays and 5.) Life insurance.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, moves, removal, retrofit, preventative maintenance activities, and customer call assistance.
- Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.
- Document and track material usage, inventory of equipment, spares management, maintains upgrades and/or replaces hardware and software in systems.
- Supports and maintains user account information including rights, security, required reports.
- Trains customers, identifies, analyzes, repairs product failures, orders and replace parts, spares inventory/management.
- Works closely with tech support and Navy contacts to ensure warranty management is accurate and current.
- Determines and recommends which products or services best fit the customers' needs.
- Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel.
- Works closely with Strike Group supervisor and provides scheduling and other critical information required to successfully manage and execute contract requirements.
- Relies on experience and judgment to plan and accomplish goals and understands the Statement of Work requirements in the contract.
- Must be at the appointed place of duty and accounted for by the Navy and Strike Group at all times.
- Perform printer/copier operator support as required.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Ability:
- Veterans strongly encouraged to apply. Strong military background with deployment experience preferred.
- Must be able to work out at sea for extended periods, approximately 3 to 9 months at a time.
- Experience or formal training in AC-DC electrical/electronics required. Functional knowledge and application of a multi-meter.
- A certificate or diploma from a recognized technical school, or college in the field of electronics, electrical repair, reprographics, information technology or a related field. Two (2) or more years of related field experience as a technician may be substituted for the certificate/diploma.
- Field experience as a technician working with business technology such as PCs, network connected printers and networked FAX equipment preferred.
- PC skills are required for this position. Skill demonstration required in IE Navigation, File saves and moves, Internet connectivity. Also required is a functional knowledge of Microsoft Operating Systems and Microsoft Office Applications and basic Mac systems. Knowledge of Adobe Creative Suite programs a plus.
- Must be able to read, understand, interpret technical material and apply procedures/instructions.
- Familiarity with a variety of software and hardware support concepts, practices, and procedures.
- Must have excellent writing and communication skills, and strong verbal and interpersonal skills; as daily interaction with government customers will be required.
- U.S. Citizenship required. Currently eligibility for Secret clearance or the ability to obtain eligibility for Secret clearance is required; Current eligibility for Secret clearance is strongly preferred.
- Applicants must have the ability to lift and move equipment up to 55 pounds, traverse shipboard ladders, squat, kneel and stand for extended periods.
About Strike Group: Learn more at www.strikegroup.org
Job Type: Full-time
Pay: $52,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Field service: 3 years (Preferred)
Security clearance:
Ability to Commute:
- Norfolk, VA 23502 (Required)
Willingness to travel:
Work Location: In person
