Top 29 Service desk analyst Jobs in Virginia Beach Va

Analyst Sr, End User
Southern Company —Virginia Beach, VA
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
- Retirement plan
8d
Service Desk Analyst I (Shift Sat-Wed 9am -6pm EST), Req#1242
ePlus Technology, inc. —Virginia Beach, VA
- $16.83 - $24.04 an hour
- Remote
- Microsoft Outlook
- Word processing
- High school diploma or GED
- Employee stock purchase plan
- 401(k)
Service Desk Analyst IV
IMIA, LLC —Portsmouth, VA
- $80,000 - $90,000 a year
- Full-time
- Computer Science
- Office
- Windows
Quick Apply
5d
Desk Side Analyst (Hampton Roads, VA)
Nordic —Hampton Roads, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
Vessel IT Analyst
Maersk —Norfolk, VA
- $60,000 - $75,000 a year
- Weekends as needed
- Azure
- Pass drug screening
- Research
- Health insurance
- Dental insurance
14d
Programmer Analyst IV – Endpoint Architect
City of Norfolk, VA —Norfolk, VA
- $67,155.13 - $112,508.28 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
Data Analyst/Dashboard Developer
Koniag Government Services —Hampton, VA
- $104,000 - $120,000 a year
- Extended hours
- Azure
- Mid-level
- Office
- Paid holidays
- Health insurance
Lead EBS Federal Financials Analyst 1
i360technologies, Inc. —Virginia Beach, VA
- 6 years
- Oracle
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Test & Evaluation Analyst
i360technologies, Inc. —Chesapeake, VA
- 6 years
- Oracle
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Intelligence Operations Integrator
Barbaricum —Portsmouth, VA
- Classroom
- Mid-level
- Office
Quick Apply
Sr EBS Analyst | Master Data Lead
i360technologies, Inc. —Virginia Beach, VA
- 6 years
- Oracle
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Sr. EBS Federal Financials Functional Lead | Analyst
i360technologies, Inc. —Great Bridge, VA
- 6 years
- Oracle
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Sr. EBS Lead Architect | Analyst
i360technologies, Inc. —Chesapeake, VA
- 6 years
- Oracle
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Service Desk Analyst I - Req #1346 (Shift Sat-Wed 7am -4pm EST)
ePlus Technology, inc. —Virginia Beach, VA
- $16.83 - $24.04 an hour
- Remote
- Microsoft Outlook
- Word processing
- High school diploma or GED
- Employee stock purchase plan
- 401(k)
Service Desk Analyst I (Shift: Tues-Sat 3pm-12am EST), Req#1345
ePlus Technology, inc. —Virginia Beach, VA
- $16.83 - $24.04 an hour
- Remote
- Microsoft Outlook
- High school diploma or GED
- Mentoring
- Employee stock purchase plan
- 401(k)
Service Desk Analyst I - Req#1279 (Shift Tue - Sat 9am-6pm ET)
ePlus Technology, inc. —Virginia Beach, VA
- $16.83 - $24.04 an hour
- Remote
- Microsoft Outlook
- Word processing
- High school diploma or GED
- Employee stock purchase plan
- 401(k)
13d

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Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$22 - $29 an hour
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12d

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Analyst Sr, End User

Southern Company -
Virginia Beach, VA

Apply Now

Job Details

Full-time
8 days ago

Benefits

Health insurance
Retirement plan

Qualifications

Safe work practices
Computer science
Network troubleshooting
Confidential information handling
Bachelor's degree in information technology
Computer Science
Automation
5 years
Military
Windows
Incident Escalation
Microsoft Office
Office equipment preventive maintenance
Troubleshooting audio issues
Analysis skills
Bachelor's degree in engineering
Technology management
Continuous improvement
On-site repair services (office equipment)
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
Mentoring
Vendor communication
Event audio-visual coordination
AV system troubleshooting
Operational excellence initiatives
Microsoft 365 support
Senior level
Cross-functional collaboration

Full Job Description

JOB SUMMARY:

This role delivers dedicated executive technical support at the Virginia Natural Gas Headquarters, serving as the primary point of contact for leadership technology needs. It owns the end-to-end executive experience, including proactive device management, meeting and event support, rapid issue resolution, and the handling of sensitive, high-priority requests with discretion and urgency.

Outside of direct executive engagement, the role functions as an End User Support analyst, providing advanced troubleshooting across enterprise environments. This includes partnering with the Service Desk, Workplace Support, and other Technology teams to resolve complex incidents, support AV and workplace technology, and drive continuous improvement through automation and process enhancements.

Minimal travel to Washington, DC office is required based on business need.

***This position requires on-site presence four (4) days per week at Virginia Natural Gas, located at 544 S. Independence Blvd, Virginia Beach, VA 23452***

Key Responsibilities

Provide primary white-glove Executive support, ensuring seamless technology experiences through proactive device management, rapid response, and full ownership of incidents, requests, and sensitive communications.
Deliver end-to-end meeting and event support, including readiness checks, live troubleshooting for high-profile meetings, and maintaining deep familiarity with Executive devices, preferences, and work environments.
Serve as an escalation point for unresolved issues, partnering with Service Desk, Workplace Support, and other Technology teams to drive timely resolution.
Utilize tools such as Copilot, AI, Helix, and Nexthink to proactively identify and resolve issues across PC and AV environments.
Drive automation and process improvements to reduce manual effort, improve efficiency, and lower incident volume.
Provide hands-on technical support, including device deployment, break-fix, and resolution of conference room, AV, and connectivity issues.
Manage device lifecycle and preventative maintenance, including refresh planning and optimization of end-user technology.
Build strong relationships with business partners to deliver a high-quality support experience and promote effective use of technology.
Partner across Technology Organization teams to deliver cohesive, end-to-end support.
Support critical operations, including after-hours coverage for major events, storm response, and 24/7 business needs as required.
Maintain and share expertise in emerging technologies, serving as a Subject Matter Expert (SME) and mentoring junior team members.

Knowledge, Skills, and Abilities

Demonstrated ability to deliver white-glove Executive support with discretion, professionalism, and strong judgment in high-pressure situations.
Strong customer focus, with proven ability to meet commitments and perform in fast-paced environments.
Advanced technical knowledge of end-user environments, including PC hardware, Windows 11, Microsoft 365, Copilot, and supporting infrastructure.
Experience providing both remote and hands-on support, including device provisioning, hardware repair, and AV/connectivity troubleshooting.
Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex issues.
Effective communication skills, with the ability to coordinate across Technology teams, business units, and vendors.
Ability to evaluate and apply emerging technologies to improve service delivery.
Strong collaboration skills, with a focus on consistency and value across the organization.
Ability to perform physical support tasks, including lifting up to 40 pounds.
Working knowledge of the utility industry and Southern Company environment preferred.

Behavioral Attributes

High level of professionalism, discretion, and trust, with the ability to handle sensitive information and perform effectively under pressure.
Proactive and self-directed, with strong prioritization skills and the ability to deliver results with minimal supervision.
Strong service mindset, focused on delivering exceptional end-user and Executive experiences.
Clear and effective communicator, able to provide concise guidance to users and stakeholders.
Collaborative team player, working effectively across geographically dispersed teams to resolve issues and improve service delivery.
Continuous learner who seeks opportunities to improve and share knowledge.
Committed to safe work practices.

Qualifications

5+ years of experience in technical support or service desk role.
A two-year degree in a technology-related field or equivalent military and/or work experience is required. A bachelor’s degree in computer science, Information Technology, Engineering, or a related field is preferred.

About Southern Company

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and beneﬁts will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Apply Now

Refine Your Search

service desk analyst jobs in virginia beach va

Analyst Sr, End User

Service Desk Analyst I (Shift Sat-Wed 9am -6pm EST), Req#1242

Service Desk Analyst IV

Desk Side Analyst (Hampton Roads, VA)

Vessel IT Analyst

Programmer Analyst IV – Endpoint Architect

Data Analyst/Dashboard Developer

Lead EBS Federal Financials Analyst 1

Test & Evaluation Analyst

Intelligence Operations Integrator

Sr EBS Analyst | Master Data Lead

Sr. EBS Federal Financials Functional Lead | Analyst

Sr. EBS Lead Architect | Analyst

Service Desk Analyst I - Req #1346 (Shift Sat-Wed 7am -4pm EST)

Service Desk Analyst I (Shift: Tues-Sat 3pm-12am EST), Req#1345

Service Desk Analyst I - Req#1279 (Shift Tue - Sat 9am-6pm ET)

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