Top 52 Service desk support Jobs in Virginia Beach Va

Service Desk Analyst I (Shift Wed-Sun 9am -6pm EST), Req#1242
ePlus Technology, inc. —Virginia Beach, VA
- $16.83 - $24.04 an hour
- Remote
- Microsoft Outlook
- Word processing
- High school diploma or GED
- Employee stock purchase plan
- 401(k)
Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night)
STRATASCORP —Hampton Roads, VA
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Bachelor's degree
IT Help Desk
RQ Construction —Virginia Beach, VA
- $29 - $35 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
9d
Tier III Support Technician (Shift Schedules: Day, Evening, and Night)
STRATASCORP —Hampton Roads, VA
- $80,000 - $95,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Windows
Tier II Deskside Technician (Mid-level)
Empower AI Inc. —Suffolk, VA
- Full-time
- 5 years
- Research
- Mid-level
6d
Operations Support Technician – Technical Writer
Leidos —Norfolk, VA
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
Customer Service Representative
Connect Talent Solutions —Virginia Beach, VA
- Computer science
- Computer Science
- Research
Analyst Sr, End User
Southern Company —Virginia Beach, VA
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
- Retirement plan
5d
Tier II Support Technician (Shift Schedules: Day, Evening and Night)
STRATASCORP —Hampton Roads, VA
- $60,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Service Desk / Watch Team Lead
Peraton —Norfolk, VA
- $80,000 - $128,000 a year
- 6 years
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Help Desk Technician - Overnight - Top Secret
PROSOFT —Portsmouth, VA
- $65,000 - $68,000 a year
- Overnight shift
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
Technology Support Specialist
Portsmouth Public Schools —Portsmouth, VA
- $23.24 - $29.61 an hour
- Online Application
- Research
- Mid-level
- Windows
- Retirement plan
Quick Apply
Help Desk Technician / Tier III Support
PEOPLE TECHNOLOGY AND PROCESSES LLC —Norfolk, VA
- Full-time
- Mid-level
Quick Apply
Engineer, IT Support
Harbor Group Management Company —Norfolk, VA
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Commuter assistance
- Paid parental leave
Quick Apply
Service Desk Analyst IV
IMIA, LLC —Portsmouth, VA
- $80,000 - $90,000 a year
- Full-time
- Computer Science
- Office
- Windows
Quick Apply
2d
Desk Side Analyst (Hampton Roads, VA)
Nordic —Hampton Roads, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
End User Support Specialist
Orgro —Norfolk, VA
- Full-time
- 5 years
- SharePoint
- Senior level
Quick Apply
Specialist, DC Technical Support
Dollar Tree —Chesapeake, VA
- $28 - $30 an hour
- 8 hour shift
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
SITEC - PC Technician - Little Creek, VA
Peraton —Virginia Beach, VA
- $51,000 - $82,000 a year
- Bachelor of Science
- Mid-level
- Associate's degree
- Health savings account
- Paid holidays
5d
Training & Change Management Specialist
i360technologies, Inc. —Virginia Beach, VA
- Oracle
- Mid-level
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply

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service desk support jobs near virginia beach va

Service Desk Analyst I (Shift Wed-Sun 9am -6pm EST), Req#1242

ePlus Technology, inc. -
Virginia Beach, VA

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Job Details

$16.83 - $24.04 an hour

Benefits

Employee stock purchase plan
401(k)
Paid time off

Qualifications

Computer operation
Microsoft Outlook
Word processing
Spreadsheets
High school diploma or GED
Computer hardware

Full Job Description

Overview

*Candidates must be located in or near the Virginia Beach, Virginia area*

Shift: Wednesday - Sunday 9am-6pm EST

As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution.

For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service.

Your Impact

The essential functions of this position include:

Provide excellent customer service to our customers, at all times
Respond to customer inquiries in person, electronically and via phone
Troubleshoot, problem solve and resolve customer issues
Document, track and monitor problems to ensure resolution in a timely manner
Work in a team environment and participate positively with the team
Update customers when issues are resolved
Update relevant issue tracking systems appropriately
Mentor and/or train Service Desk Analyst's

Qualifications

High School diploma required
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Knowledge of relevant call tracking applications; ServiceNow experience a plus
One year of Customer Service experience required
Strong verbal communication skills
Strong written communication skills
Must be motivated towards constantly improving their technical skills
Knowledgeable in use of MS Excel, Word, Outlook

Any one of the following:

Two years of Service Desk / Help Desk experience
An associate degree (minimum)
Any relevant IT certification

Position Specifics

The initial base salary range for this position is expected to be between $16.83 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#IND1

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

Apply Now

Refine Your Search

service desk support jobs in virginia beach va

Service Desk Analyst I (Shift Wed-Sun 9am -6pm EST), Req#1242

Junior IT Support Agent/Technician (Shift Schedules: Day, Evening, and Night)

IT Help Desk

Tier III Support Technician (Shift Schedules: Day, Evening, and Night)

Tier II Deskside Technician (Mid-level)

Operations Support Technician – Technical Writer

Customer Service Representative

Analyst Sr, End User

Tier II Support Technician (Shift Schedules: Day, Evening and Night)

Service Desk / Watch Team Lead

Help Desk Technician - Overnight - Top Secret

Technology Support Specialist

Help Desk Technician / Tier III Support

Engineer, IT Support

Service Desk Analyst IV

Desk Side Analyst (Hampton Roads, VA)

End User Support Specialist

Specialist, DC Technical Support

SITEC - PC Technician - Little Creek, VA

Training & Change Management Specialist

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