Citizens First Bank is now seeking a Loan Document Specialist to help support our team! This is a full time position that is Monday-Friday and is based out of our Viroqua location. If you are detail oriented, enjoy problem solving, and love to learn - this could be the right career fit for you!
POSITION SUMMARY: Provides a variety of loan support duties, primarily reviewing loan files for compliance with Bank policies, procedures, and regulations. Assists in providing efficient, effective, accurate, and professional services to internal team members, and customers as required. Responds to inquiries and problem solves loan related issues.
PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:
1. Reviews documentation to ensure appropriate lending approvals were received. Ensures compliance requirement are satisfied, approval conditions were met, collateral is collected with evidence of insurance when applicable, and documentation is properly executed after loan closing and funding. Coordinates the contacting of customers to obtain missing documentation with lending team.
2. Verifies accuracy of data used for the completion of loan documentation. Notes exceptions to loan policy.
3. Prepares files for imaging, reviews and maintains loan documentation and account information for all types of loans. Processes weekly information and documentation received from the Branch locations.
4. Generates and reviews document exception reports and provides to appropriate parties. Following up on those items that need to be investigated.
5. Completes due diligence and compliance related searches on borrowers and collateral.
6. Ensures appropriate loan fees were assessed and payments to third parties are processed.
7. Verifies and moves loan documentation in imaging to appropriate files.
8. Process and typing of denied loan notices, and small claims court filings.
9. Provides customer service by assisting customers regarding loan payments, and answers questions from internal and external customers, and troubleshoots issues.
10. Keeps track of received data and source documents.
11. Remains highly informed on current Bank policy and related rules and regulations.
12. Cross trains other team members for back-up support as needed.
13. Assists with special projects as needed.
14. Supports the sales culture of the Bank by seeking opportunities to promote Bank products and services.
15. Performs other duties as may be assigned.
ROLE QUALIFICATIONS:
Experience
- A minimum of 1 year of detail orientation, customer services, and/or administrative support experience
Other Skills and Abilities
- Maintain confidentiality of customer information
- Detail-orientation skills are a must
- Problem-solving and decision-making skills
- Use of good judgment
- Ability to see how everything fits together to create a larger picture
- Oral/Written communication skills
Why work for Citizens First Bank?
- Citizens First Bank is family-first and promotes a healthy work/life balance
- We take care of our customers as we would our own family
- We are happily involved in our communities
- We offer a competitive wage with annual raise opportunities
- Year-end bonus opportunities
- A free employee assistance program (EAP)
- Free coffee
- Fun activities that are bank-sponsored and outside of work
- And so much more!
This position starts through Express Employment for the first 500 hours worked
Job Type: Full-time
Physical Setting:
Work Location: In person
